This place is one of the best customer service in Orlando, the husband and wife team is great. I…read morehad a trouble with my Novato watch both times I came in they were always friendly and helpful. They are very knowledgeable about all types of watches. Jewelry. They are number 1 in my Orlando visit. Wish I can give 10 stars

These folks are the best! I've been patronizing their shop inside the Florida Mall Sears for many…read moreyears for watch battery replacements, new watch bands, watch repairs and jewelry repairs. Their prices are great and their service even better! Now that the Sears store is closed, I'd love to know where they have moved or if they have other locations.

Great people. They do a wonderful job with watches. Prices very fair. Watch repair person is very…read moretalented.

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

Buying an engagement ring was a big step for me and my relationship. I knew little to nothing about…read morejewelry, especially diamonds. Over a 4-month period, I've visited 6 different jewelers, and even made an impulsive decision and purchased an overpriced ring. I hate the feeling of being pressured to purchase something. I did not get that feeling from the associates at IDC. Instead, I was welcomed by a lovely lady named DENICE who was very patient and taught me everything that I know about diamonds. Combined with ALY, they were able to show me multiple rings that sparked my interest. Budget was a concern at first and they did their best to stay within it. Ok... Maybe more than their best. They actually went to other IDCs, and placed diamonds aside for me since I was able to find the perfect setting. JACK was willing to make the drives and was a true assist to Aly and Denice when they were out. The environment was calm and cool. We were all comedians at times. It helps with spending. You just have to smile and embrace the moment. Will never forget the day I walked in lost and met "The Teacher"(Denice), "Financial Assist" (Aly), and "The 6th man"(Jack). -(JV)

First, they stated lab diamonds were a joke in their ads. Now they say they are selling them.read more

James was wonderful! He is one of those people that makes your day better. And my ring looks…read moregorgeous!

I had a bracelet that needed a link removed that I purchased from Kay Jewelers. They don't work on…read morethe bracelets they're here and they recommended this place which is also in the Florida Mall. I haven't had an opportunity to stop before but we were at the mall and I was left wandering alone. I walked over and there was one gentleman at the counter talking to I believe the owner. He stopped and asked how we could help me and I showed him what I had. He gave me a price and I said okay let's do it. He had me leave the bracelet with him and said it would be ready in about half an hour. He didn't take any information from me but since he came while recommended I trusted him. I went back and wandered through some other stores in the mall while kind of looking for my family. Roughly a half hour later I wandered back over and he had a couple of other customers at the counter. I walked over and waited and he brought it over and showed to me and put it on my wrist so that I could see if it fit the way I wanted. It turned out exactly like I was looking for and the price he charged was very reasonable. If I had other jewelry that needed repair I would definitely bring it to him to see if it's something he could work on. I was very happy with the service and the price here.

I've been going to Helzberg for my jewelry needs for over 10 years. Having purchased a warranty…read moreplan that requires an inspection every 6 months, I always find the staff to be very friendly and knowledgable. If you sign up for their marketing, you can get promos to save you money especially around the holidays. If you're looking for something different, they will occasionally have trunk shows which has some of the more unique stones and jewelry that you could possibly get.

Cassie was excellent and composited every need I had! Super awesome please have her take care of youread more

Bottom Line: my go to for cute jewelry and great Customer Service…read moreGreat selection of Alex and Ani and salespeople who know their inventory!!

Such a beautiful selection of designers and cool, hip pieces. Delores is amazing! Loved this store.read more

This review has literally been 2 years in the making. I've known Kevin, Mayors Florida Mall Store…read moreManager, for the better part of the last decade. He's helped me cultivate my time piece collection little by little with pieces that accompany my passion for aviation. Basel 2018 brought my next must have, the Rolex 126710 BLRO "Pepsi". Nothing better to accompany me in the flight deck at work. Kevin never was the "sales guy". He shares my same horological passion, and even if you're not stopping in to buy, but just to say hi he takes the time to chat. In today's ever evolving world where true service is a dying breed, Kevin has and keeps it old school. Passionate to his attention to service and detail. Thank you, until next time.

Got my beautiful Rolex here , very happy with the service, nice people's know how to make their…read morecustomers feels pleasure to get what they're want . Definitely coming back ... highly recommended

I stopped by to purchase a gift midweek and when the store was empty. There were two employees on…read morethe floor that were talking amongst themselves and showed no interest in engaging with customers. Once I spotted what I wanted I politely asked for assistance and was in and out within fifteen minutes. There was no personality or enthusiasm shown for any of their merchandise throughout my experience. I am the type of customer that absorbs the energy in the room. If you are excited and enthusiastic about your merchandise I become excited and enthusiastic about your merchandise...excitement and enthusiasm generates more sales.

Sandy was amazing and very helpful! She was a great listener and helped us find exactly what we…read morewere looking for!

From the owner: "Villamar Jewelry, we are committed in offering the finest client service and providing the public…read morewith a broad selection of quality jewelry at a reasonable price. We set our hearts to satisfy our customers from repairs to making a custom handmade Cuban link chain all the way to treating you. Villamar Jewelry where your jewelry shines more."

Beware of Bellagio Jewelers - Dishonest, unprofessional, and careless!…read more My wedding ring broke in less than a month of wearing it -- a diamond had completely fallen out. On July 15th, I brought it to Bellagio Jewelers for repair. They took my ring, gave me a ticket, and even wrote down my phone number incorrectly, which meant I never got a single update. After weeks of me calling and chasing them, they finally told me on August 1st my ring was "ready." When I went to pick it up, it was immediately clear they had no idea what they were doing. They were completely confused about the insurance coverage I had purchased, and kept calling a so-called "manager" who apparently never works there -- and may not even exist. When they finally brought out my ring, I was horrified. Instead of properly repairing it, they had done what looked like a cheap, sloppy patch job. The diamonds looked dusty, cracked, and glued together. Where one of my three rectangle diamonds should have been, they had filled the space with half a broken diamond and a tiny mismatched stone. There was still a gaping hole where the original diamond had fallen out! My ring looked ten times worse after their "repair" than it did before I brought it in. Even the women working in the store admitted the jeweler had done a horrendous job. Instead of owning their mistake and replacing the ring, they tried to upsell me on a brand-new ring and told me I just needed to "pay the difference." Absolutely unbelievable. Since August 1st, I've been told my ring was "sent back to the jeweler," but I've had zero calls or updates. I've asked twice to speak to a manager and was told "the manager doesn't work here" -- then the employee quickly backtracked to "he's not here." The dishonesty and lack of accountability is shocking. At this point, I have no confidence in Bellagio Jewelers. They are running what feels like a scam, selling low-quality diamonds and providing terrible service. If I don't hear back immediately, I will have no choice but to report my ring as stolen. Save yourself the money, the stress, and the heartbreak. Do not trust Bellagio Jewelers.

My custom order diamonds ring came out perfect .excellent work Edgar!…read moreHyderabad is the best,always very courteous and patience. Good quality and prices too...