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Rojo's Landscaping Maintenance

5.0 (1 review)

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2 years ago

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Russell Landscape Services

Russell Landscape Services

(5 reviews)

Polaris

We contacted Russell to get a french drain installed in our backyard due to some bad flooding in…read morethe spring. They had us scheduled, but it was only an approximate date due to the uncertainty about the weather. Unfortunately, the job got pushed back significantly due to May and June being rainy. While frustrating, this is no fault of the company. I get that they are at the mercy of the weather. However, what upset me a bit was the inconsistency of the customer service. There were a few things in particular that irked me: -- I was generally the one who had to initiate contact to find out whether they were coming on a day where the weather was a bit questionable. -- I was occasionally given incorrect information. Once, I was told three times that the crew would be at my house "shortly" only to ultimately find out that they weren't coming until the following week. -- Back to my first point, due to bad weather, they had to reschedule the service for a day I was out of town. That day came and went, and I contacted them to ask whether they had come and how the service went. They e-mailed me back to tell me that they weren't able to make it that day. Had I not contacted them, I'm not sure they would have contacted me. All in all, once the service was actually completed, I was happy with the quality of the work. I think they just need to be a little better organized from a customer service perspective. They do really high-quality french drains, so I would recommend them despite some of the communication hiccups.

Russell Landscaping is not a honest company. They have employees traveling on the interstate…read morehauling old mulch mixed with large rocks and with no barriers to block flying rocks. My windshield was cracked and thankfully I didn't have a wreck. When they contacted me they refused compensation, I have to pay my deductible to get it fixed. They need to educate their drivers before some gets hurt.

Sunscapes Hardscapes By Design - Transforming outdoor spaces with expert hardscapes, landscaping, & lighting. Sunscapes Hardscapes By Design brings beauty, function, & value

Sunscapes Hardscapes By Design

(2 reviews)

Sunscapes improved the landscape of the front of my house and I am very satisfied. I highly…read morerecommend them for they check all of the boxes. Dependable, courteous, efficient and quality are all earmarks of this landscaping company. I will definitely call upon their services in the future.

I can't begin to describe how, literally, violated I felt by this company. They have a sales rep,…read moreTaylor, that came out, interrupted every single sentence I made to express what I wanted done on my yard, and lo and behold, half my yard looks like utter shirt since the spring "cleanup." He told me the day after they "finished" that he was coming to get payment but didn't bother asking if I was satisfied (I wasn't). It came to the point that I asked the owner that the sales rep not return to my property as he made me feel unsafe and harassed. I have a good 30 minute recording of him yelling at me because I said they didn't do a good job laying soil and grass seed as I asked in the quote. The posted photos are blue seed that I had to entirely reseed MYSELF about 3 weeks after none of their new seeding took because they, deceivingly, only laid straw without any seeding underneath. They've ALSO been supposedly mowing our lawn as well but only mow the front after I told them I had to replant their failures in the back and they have yet to mow the back for over a month and a half now. Because I asked them to not mowover my new growth that I laid out. On top of ALL of this. The owner promised to "make it right." Has yet to come back out to address any issue I mentioned. Has even "no-showed" on two occasions after scheduling a specific date and time with me. Have also been calling for months to cancel service with no return calls. Every single one goes to voicemail. Would be GLAD to discuss how utterly they screwed up our yard and failed as a "service" if you're interested in their failures. kshaw2310@gmail.com

Rojo's Landscaping Maintenance - landscaping - Updated November 2026

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