Rohit, as a company, ruined the home buying experience. They have proven that customer satisfaction is irrelevant and are interested only in profit, and not in doing the right thing. We were actually blocked from entering in warranty requests for repairs to our siding, concrete, roof and deck before being essentially told to take a hike because we : a) requested to be present when contractors were to be on our property and b) for asking the concrete contractor to cease the repairs they were doing when it was clear their solution was causing more problems than it was solving.
As a woman, even working in the construction industry, I have NEVER been treated so poorly and spoken to like I'm an ignorant woman not worth respect. I recorded conversations with various representatives because my initial treatment set the tone for the months to come. I even had to go to the trouble of adding my husband to the title because Rohit stated they didn't have to deal with him - accurate but wouldn't have been necessary if I was treated fairly...it took one week after that before they refused to help us with anything.
Our roof has dozens of exposed and rusted nails, the shingles incorrectly laid such that a roof that would have lasted 20 years won't protect our home for more than two - confirmed by an independent roofing contractor.
The garage concrete is heaving - even the repairs using quickset that should be 10 times stronger, cracked and crumbled after two days of application. I'm not an expert but brought in someone who is. He reported that the original pour was incorrect from the base through to the pour itself (too much water) - not my opinion based on limited experience but confirmed by an independent contractor.
The local superintendent himself admitted that my home, in addition to two neighbors, were expected to be problem homes right from the framing stage - needless to say this didn't help the siding issues. We have entire sections loose (still), many areas were left cut short and cracked siding is still present after two attempts at having the concern addressed. None of the contractors coming in would listen to where to find these problems and Rohit very clearly instructed me to stop sending photos of the damaged/problem areas.
To date, we still haven't had anyone look at or address the deck that is entirely out of level - stairs installed after the sod leaving gaps and not plumb, footing cracked and brackets that aren't even the right size.
I cannot believe that a homebuilder is allowed to continue doing business in this fashion. Everyone was super friendly until a request for warranty repair was made..."we will be good to you if you're good to us"...this from the superintendent about one week after moving in. I thought this was about delivering a product that was paid for in full - not about receiving favors on the off chance they aren't too inconvenient. Had I known this was the treatment that I could look forward to, I would have instructed my lawyer to never released the hold back funds. Now that they have all of their money, the customer service folks are all too ready to shake us off onto Alberta New Home Warranty, which we were going to pursue with the concrete pad given that the repairs offered were clearly not going to solve the problem. Not one person Rohit has bothered to follow up with me other than to essentially fire us as customers, or to address how I personally have been treated.
I would never purchase another home from Rohit nor would I ever recommend them to anyone. In fact I feel responsible to warn potential buyers. I'm sure that there have been other builds with success stories attached to them, but in talking to more than half a dozen home owners in our area, it's clear that they have experienced the same poor treatment and lack of professionalism, coupled with a distinct lack of ownership and responsibility in the delivered product. read more
