I love doing business with a locally owned company. In the end, I am happy with the floor and the…read moreinstallers did a bang up job. As a small business I think they are trying to do too much too fast. The lack of communication from office and management to workers was on-going. The communication that did take place frequently interrupted the work project. The number of phone calls coming from the "office" on some days was stunning. The project started a day late and ended on time however my price went up by about 400 dollars. The process was explained to me in terms of prepping floors etc. but what was not included in the explanation was that there would be additional charges added on to the prep process. Now, I understand that some projects get more complex but I was told that prepping the floor was part of the process included in the quote. I understand if I need to pay for additional materials to be purchased , the job was completed on time and people took their breaks so I think the cost increase was a bit opportunistic on the part of management. As a result I came to feel mistrustful towards the job manager who seemed to be adding to my cost every couple of days. The team was in a terrible rush all the time and some of them left then had to come back several times to finish the job. They usually started mid morning and left by 3-4:00 PM which seemed like a short work day and I was surprised they finished on time. The house was completely torn apart and in the end I spent 4 nights away from home while it was being completed. They sent a cleaning crew when the project was done and once again, the lack of communication and training was evident. The whole house was covered in a fine dust, windows, walls ... everything. There were spatters on walls and doors from the floor prep. I spent the weekend cleaning and still there was lots left to do. The cleaning crew came in and cleaned as if they were cleaning a typical house they go to every week, not a house that had just gone through a major construction project. If Palm is going to bother with a cleaning crew they need to train their people for handling major projects such as that one. I had just had 6 weeks working with varied professional contractors and I must admit, I had expectations of ongoing professional interactions with Palm. I lived in a house that was torn apart for 6 weeks. I was used to contractors that communicated well, showed up on time and worked a full day. They had phone calls as well but not to the extent of the Palm employees. I think this will be a great company when they get their communication, training and professionalism prioritized. I wish someone had told me about this. I still would have had Palm install my floors, I just would have known what to expect. Some of the Palm employees are good communicators and respectful however, at times I think their hands were tied by their manager.

My experience was horrible. They left my home way worse than when they started. Ruined my cement…read morestained floors. Did finish the job