The instructors are wonderful. The administrative side of the business is utterly distasteful.
You get charged a lot. They do have a nice building and instructors. But the administrative side is hardly available.
I called to ask about rates. 2 weeks go by. They said they would get me on the promotional rate. The rate was good, so I signed up.
I would call or text whenever I knew I was going to miss a lesson, just wanting my instructor to know he could go home early. Days after my lesson, I would get a text saying "hey, no one was here but thanks for letting us know." No idea if my instructor was given a heads up.
I had an emergency which required significant funds. I checked and my charge didn't go through which was embarrassing. At this point I realized my rate had increased significantly for a couple months.
I hadn't had a lesson for the month yet. I called on the 3rd and you have to cancel by the first.
I really liked my instructor and wasn't going to mention the rate increase. But they insisted that I pay for a month of lessons because of a technicality.
I am only being petty because dude decided to be passive aggressive with me
"It's unfortunate you didn't want to honor your agreement. We would have been happy to adjust your rate closer to the promotional rate."
Why even play a sneaky rate increase game then? Just stick to the honest rate. You would keep a lot more students that way.
I have to call in 4 months and ask them not to charge me more please? On top of that, I have to hope someone is even answers the phone.
If the administrative side was functional, it wouldn't be difficult to send a courtesy email to notify students that promotions were ending.
I truly hope most of my rate went to my instructor and not just some guy who owns a building.
If you have kids, it may be worth it. Otherwise just look for an instructor you can build a personal relationship with that doesn't require a contract.
Someone who understands that students come and go but will likely return if you don't try to squeeze them for money.
If you do go, ask for Jordan. He is a sweetheart.
Utterly distasteful business. read more