Rogers, you've officially lost a loyal customer.
After nearly 3 years with Rogers, I've just had one of the most frustrating customer service experiences I've ever dealt with.
Here's the situation:
My $55/month plan was increased to $60 without my consent.
I received no real notice or option to opt-out, just a generic statement buried in my bill.
When I reached out to chat with a live agent, I was met with scripted, copy-pasted responses that showed zero accountability or care.
I made repeated requests to speak with a loyalty representative or manager -- all were ignored or deflected.
Instead of actually assisting me, I was pushed toward a more expensive plan I didn't ask for, offering 160GB when I only use a fraction of that.
My request was clear: give me a reasonable plan under $40, or I'm walking away.
Their response? "Call the support line if you're not happy."
No follow-through. No effort to keep a loyal customer. Just cold, robotic indifference.
If this is how Rogers treats paying customers, it's no wonder people are switching to better, more transparent providers like Freedom, Fido, or Telus.
I'll be posting this on all platforms because consumers deserve better -- and loyalty should matter.
#RogersFail #CustomerService #RogersCanada #TelecomTroubles #TimeToSwitch #BadExperience #LoyaltyMeansNothing #FrustratedCustomer #ShareYourStory read more