When our phone stopped working we went to see what Rogers could do. At the Algonquin store, they could not check our battery or our billing plan. We sent them a copy of our bill by email to expedite the process. They never returned our email.
Our phone wasn't working!! We eventually called Rogers head office by phone who explained the details to us. When we arrived at the Algonquin store the phone we wanted was not in stock and the woman told us that she knew nothing about the deal the guy gave us on the phone. She was also rude to us and to another customer who came in just after. Needless to say when we went to the Seymour store they were able to help us without problem and called the head office to see what the guy on the phone said to us the day before. They set up our phone and hands-free. We were very happy with the service and will not go back to the Algonquin store even though it is somewhat more convenient. The attitude at the Algonquin store almost made us change to Bell. Now you might understand!! read more