Erik is a FANTASTIC guy, excellent service, he will try fit you in if you have a computer…read moreemergency! He is a no nonsense guy and VERY honest! Advises you how to save your money! For instance, I really wanted a RAM upgrade for my computer, took it to him and he COULD have ordered me the RAM, charged me and installed it, however he told me that my computer really wouldn't benefit from it in any way so I'd only be wasting my money! Saved me a lot of cash. Come across too many tech guys who find "problems" with your computer that need piles of cash to repair, or charge WAY more than needed simply because of your lack of tech knowledge, Erik is honest and so helpful, he'll never tell you to part with money you don't need to.

If I could give a zero star, I would been a customer since 2000. I recently was disconnected for a…read morepayment arrangement. I had 24 hours to pay my data and was cut off in three. I was then given 24 hours to pay the full amount and I was cut off in three. I thought we had 30 days to pay our bill my bill generates from the 16th to the 16th and Bella is calling me on the seventh of every month. Poor service after being a customer since 2000 I will be leaving this company.

TLDR: Customer service here sucks. The employees are unfriendly and unhelpful…read more Recently, I ventured into this Rogers store with some questions about a future purchase of a new tablet. When I approached the decidedly unfriendly staff and asked my question, I was told they no longer carry tablets, but Rogers might. I'm now wondering what the point of this store is? The service, every time I've been in, has been terrible. I've gone in looking for accessories, and never found what I wanted, I've gone in with problems or questions, and their answer is to call Rogers. Every time I've ventured into this store, the experience has been terrible. I called Rogers later with the question, and they gave me an answer, and told me they can't accept complaints on a local store, as they aren't controlled by Rogers corporate.