The owners of this company already own a number of successful fido stores accross the city, they…read moreare known for having great deals and even better service! They open up tomorrow and think you should definitely check them out if you need any Rogers products.

The Arab who came to serve me by landing, obviously didn't care about my problem. I bought Nokia…read moreonline for residential and he told me to return it or call online that they help me with it and he went to serve someone else. I waited instead of leaving for another employee to answer me and he found my mistake in 1 min and everything finally works. Arabic is clearly out of place, he is not a helping person and in customer service you have to want to help people, he clearly does not have this quality.

After running around at other Rogers store and phoning Rogers customer service, I found David at…read morethis store who was very knowledgeable and found my problem right away. Can't thank him enough. Hope Rogers know they have a great employee in him. Thank you David.

We were at the BB to check out some Legos, but I also took a sneak peak in other areas. The store…read moreis clean. Associates are friendly, saw many of them helping customers. Apple, Microsoft, Samsung areas look fantastic with many different products on demo. TV and Theater section is also big with lots of TV of different brand are on display. I saw many different TVs are on sale for the beginning of NFL season. Also was impressed with huge Dyson corner, home security section, speaker and headphones section. Checkout lane had no wait time, associates were taking care of the customers pretty quickly.

We've been here a few times, and it's our go-to place for comparison shopping on electronics. They…read moreoffer a better choice than Costco, and a larger selection of electronics than Chapters. Sometimes they have the best deals, and sometimes it's just.... meh. The clerk was helpful and cheerful, but really couldn't help us much. Best Buy has a few readers on display, but not what we were looking for. I can say that their prices on Apple products were pretty much the same as what we saw at the Apple store this week - you can get an Apple tablet the size of a reader for about $330, so I wouldn't hesitate to consider an option here and it might just beat having to go to Bayshore (where I hate the parking!) What I found odd about our visit was the lack of clientelle! It was dead quiet in there, and we had the place almost to ourselves! So the staff was attentive. No problem there! We are looking at alternatives for potentially replacing a Kobo Arc. Too bad, too, because that Arc got a LOT of use! It's the best reader we have ever seen (we really lucked in with it), but I think in the long run readers are getting hard competition from tablets, which you can read on but you can also do other stuff. And therein lies the problem: this Kobo was a pioneer among readers in that you could download other apps, like Kindle, email and Google - even chat through Google hangouts while in Wifi! Tres cool. The newer Kobos stick to being readers and have less options. So, we have been searching around to compare, and Kobo does not even make the Arc any more! That is SOoooo too bad! But our experience with this one is disappointing in a way, because it's only just over 2 years old and it just crapped out - it died. Unfortunately, Kobo help (live people) were not a huge support, suggesting a couple of things to try (to no avail), or a discount on replacement! So we are looking for a work around. We did try dropping it off at a repair shop. The technician tried plugging it in and it seems to be working now. Maybe our charging plug has bit the biscuit? In any event, I hope it will revive. It would be nice to get a couple more years of use out of it before purchasing a tablet. Yes - a tablet! That would be the alternative, because once you have all these gadgets, you are hooked!

In town for a short while and we wanted to switch mobile carriers for a while and we visited this…read moreFido store at the Bayshore Mall. Anika (or was it Aneeka?) attended us. She answered all of our questions patiently and suggested what would work for us. We assumed it was not a good deal and walked away. Having visited another couple of stores nearby, we came back. She was so certain that we would come back that she had prepped some of the work beforehand. She was alone in the store and she presented herself so professionally that it was mind boggling. I am sure she is a commissioned based rep, but not even for a single second she made us feel that she was suggesting what was good for her. All her answers and suggestions were very good. Management - if you are reading this she needs special recognition.

UPDATED review - from 4 years ago, when I received a new iPhone 6S... I am sad to report that that…read morebeloved 6S has bitten the dust and gone to cell phone heaven - and I just noticed that my review was only 4 years old (feels like longer that I had that phone). It had a better camera than what I had seen in previous releases, and I was very very happy with it. I would have kept going with it, except it started to have issues where it was occasionally unresponsive to touch, and it started flickering on the screen; not a good sign. So, I called fido to see what they could do for me, and they recommended the iPhone XI Pro, for an extra $46 per month (on top of the already existing plan). That was a little rich for me... as much as I was sorely tempted! I really liked the 3-lens feature on this phone, but I could not justify spending the extra money. So I shopped online through the fido store, and came up with an iPhone XS, which is being phased out - but this one is 4 generations newer than the phone I have been using. The bonus was that they had only 1 left, and they were offering it at $20 per month over 2 years. So I took the plunge, money being the driving force here. The very next day (seemingly), Apple introduced the iPhone XII. Figures! Mind you, no way could I have got that phone for $20 per month... So I guess I will try this XS for the next 4 years, and I will watch what they come out with until then... I must say, transferring to a new phone is still time consuming, but way easier these days! It took all afternoon, but it is exactly what I had before. Kudos to fido!

Recently I bought an i phone from this store. Staff was so pleasant, friendly, knowledgeable and…read morehelpful. I'll definitely return there for my next phone or any repairs and will strongly recommended them to my friends. THANKS! GG

Best service in ottawa i love the way they trade their Customers. I had phone that no one could…read morefixed till i came here

I recently went to Mobilinq Ottawa at Place d'Orléans to have my old cellphone repaired…read more Thankfully, Mohammed was on hand and, providing courteous and professional service, got the job done in no time. He also patiently helped me set up (if not quite master - but that's no fault of his!) my new phone. I will without hesitation return to Mobilinq Ottawa for advice etc. about my cellphone in future - especially if Mohammed is on duty. Glenn McAllister, Orléans June 2025

Mobilinq Orleans provided great and efficient service at the best possible price. Akash was quick…read moreand very competent. The best place to go to in Ottawa for cell phone repairs. (a damaged phone made new again) Highly recommended!