We have been going to Lahey since 1972 and have always been happy with the care we received. I…read morecan't think of any hospital I would rather deal with. My husband had an aortic aneurysm which we were aware of but hadn't decided to have it fixed right away. The surgeon told us if this bursts you will not make it to the hospital. Well one morning he didn't seem right, so I called the ambulance and went to Lahey. It had burst and they immediately took him to surgery. That doctor was able to repair it and he is fine. Not sure if he went anywhere else the outcome would be the same. He will be 83 in a few weeks and is doing fine.

My husband developed liver failure. I selected Lahey for ease of access. It has been a few years…read morenow and his liver transplant is doing very well. Everyone at the Transplant Clinic has been wonderful, before, during and post op surgery. I cannot say enough about this team. They made something that was unthinkable happen. This is World Class Medicine.

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

I do not even know where to begin. I became a patient of Dr. Brown's by chance, after a series of…read moreunfortunate circumstances and a CT scan to check on a skin infection found a tumor in my parotid gland. My PCP referred me to Dr. Brown's practice following an MRI and the few weeks of uncertainty of what exactly this tumor was truly was a blur. The second Dr. Brown walked into the exam room I immediately felt comfortable and could sense his confidence in figuring out whatever was going on with me. He did just that and even was kind enough to consider my upcoming (now postponed because of COVID) wedding. He explained the tumor, where it was, the statistics of where it was and how that relates to complications and recovery. He thoroughly explained and was honest with me about the surgery and the high likelihood of temporary and some permanent side effects. He even told me to expect a few side effects he was fairly confident could or would happen. I was nervous, considering I didn't have an ailment needing to be fixed, rather we were doing this so I didn't need to deal with repercussions later. But I knew I was in good hands. Today, I am one week post op. I have not experienced pain. I have zero of the adverse effects that were expected. Well, I guess one but a numb ear is something I can live with and was the least of my concern. It was comforting to know Dr. Brown was just as happy with the outcome of this story for me as I am. Sure, some of it is "luck" as he put it but it's also skill and attention to detail. That meant so much to me. I also want to note that I'm 26 years old but have seen ENT doctors my entire life having been born premature, diagnosed with hearing loss at age 8, and having nothing but ear, nose and throat issues for years. I remember just about every doctor I've encountered and I thought my last physician was the best of the best. I honestly can say, and have told my family and friends, Dr. Brown is tied in my book as the best ENT I've ever had and I'd trust him again in a heartbeat. Thank you so much Dr. Brown! Go celebrate this success because you very much deserve it.

I have never written a review before and held off on this one for a while but I realized with all…read morethe glowing praise it was my duty to offer my experience. I went to see Dr. Brown a while back as a second opinion, which I disclosed on our first visit, for a sinus issue I unfortunately still suffer from. At first he seemed kind and caring and wanting the best and asked me to keep calling back every few weeks to see how I was doing, which I did. Unfortunately in one of our follow up calls, when I told him I was still seeing my original doctor, he got angry at me and said he would no longer see me anymore, calling it "unethical." I was in shock! I'd never had a doctor speak to me this way. My health will always come before someone's ego. I'll see 50 doctors if that's what it takes. So if you're lucky enough to get the experience others have written about here that's great. Unfortunately Dr. Jekyll became Mr. Hyde to me so just be wary of what you're getting into.

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

Dr. Costello is an amazingly caring ENT who not only treated me when I first had symptoms of…read morehearing loss, but referred me when he knew I needed care at Mass Eye and Ear in 2015. Fast forward 6 years and I had lived through a medical saga that turned out to be a spinal CSF leak and I had to travel cross-country dozens of times for experts to treat that condition. Those doctors thought my hearing loss, tinnitus, and vestibular issues were additional symptoms of the spinal CSF leak, but after surgery to repair that issue, my ear issues did not resolve when the rest of the leak symptoms did. We thought maybe it was just damage from the leak that became permanent and I gave up on looking for different answers. That's when I made an appointment for a follow-up hearing test with Dr. Costello even though I hadn't seen him in years. I remembered that he was so kind and didn't think I needed anything more than testing to see if my hearing loss had changed any over the years. I brought all sorts of information with me regarding spinal CSF leaks so I could share my story with him and all that had happened to me and my case over the years In case he ever came across another patient like me. Not only was he open to hearing all about it, but he was excited to talk and learn more!! While I was speaking with him, he pulled up the imaging I had at MEEI years ago and realized almost immediately that I had a condition that was overlooked by the MEEI doctors that explained all my ear issues - hearing loss, tinnitus, popping, vestibular deficits, etc! He immediately realized that I needed to once again be seen at MEEI, but after I shared my concern about the previous doctor I saw there not telling me about the issue (semicircular canal dehiscence) years ago, so he personally called and got me connected with a doctor there that he really admired. She was wonderful, too! I am currently still going through testing at MEEI and a path forward for me is still unknown, but with Dr. Costello's keen eye, caring nature and follow-through, I no longer have mystery symptoms that may have caused me many more trips across the country and dangerous procedures, thinking that they were still due to the spinal CSF leak!! Dr. Costello cleared up so much for me and I will forever be grateful. Even if my continued issues are not able to be resolved, I now have answers and relief from the worry of not knowing what was happening to my own body and brain. I know that sometimes his daughters check the Yelp reviews, so if you are reading this - please know that your Dad is awesome and please tell him how much I appreciate him! Tammie Stanford (no idea why Yelp thinks I'm from San Francisco - I'm from Wilmington, MA lol)

I had a tonsillectomy on August 7nth 2023. I met with Dr. Brown who was extremely professional and…read moremade sure I was set up with the surgical coordinator to get this procedure done and over with. Sherri Morales, the surgical coordinator was extremely rude and careless. Every-time I had called her number to speak with her about my surgical time and or questions I had leading up to my surgery she had an attitude and no interest on being on the phone or in person talking with me, which is part of her job to remind you. The doctor/surgeon I had was Dr. Doolittle. I was prescribed 40 Oxy @ 5 mg and was told by one of the discharging nurses at Shields Surgical Center to take Tylenol every hour. My caretaker was there to receive the pain regime since I was still coming out of the anesthesia. By day 2 post op I was vomiting non stop and couldn't stop shaking. The person who took care of me as well as myself were greatly concerned. By day 3 post op I was rushed to the Hospital by ambulance closet to me, and had told them the type of procedure I had, as well as the pain regime I was directed to be on after surgery. I was overdosing and slowly killing myself without even having the knowledge of it. The doctor over at the hospital was greatly concerned for my liver and how much Oxy and Tylenol I was prescribed and being told to take. I was severely dehydrated as I didn't eat or drink knowing that I would throw it up due to Oxy and Tylenol. I also had a UTI. Dr. Doolittle had instructed me to NOT take any Ibuprofen or Motrin because of bleeding. The doctor at the ER told me otherwise. I left the hospital after being on an IV, prescribed nausea meds and as well as a new pain regime which consisted of Tylenol and Motrin/Ibuprofen every 3 hours switching them so I get a little bit of something every 3 hours. ENT were very quick to send my bill to me. I had spoken with Jennifer and had a referral from my PCP sent over to them as well as insurance to cover the bill. A week went by with no phone call back from them regarding the bill, including no e-mail or mail sent out to my address. I called them to make sure everything was squared away with my bill. It wasn't. Nobody called me to let me know that they needed another referral from my PCP. I am now 1 month post op, and on my right side of the back of my mouth (where my tonsils were once located) I still have a chunk of tonsil that was not taken out. I have relocated since my surgery and am now going to have to find a new ENT doctor to fix Dr. Doolittle's mess. I am so frustrated as this was my first surgery ever and no one took care of me like I thought I would be taken care of here. My anxiety about this surgery was extreme, I got sedated before surgery because of the stress and anxiety I was having while nurses and the anesthesiologist were prepping me before I went under the knife. It takes a lot to trust anyone when you aren't conscious enough to be able to trust them visually. Please take this as a precaution before entering this office and receiving treatment.

I recently had a surgery performed by Dr. Brown, who did an excellent job before, during, and after…read morethe surgery. He took the time to fully explain the procedure and answer all questions in a thoughtful and caring way. The surgery was performed with utmost care not only of resolving the underlying issue but also in ensuring the healed scar would be minimally visible. After the surgery he made great effort to contact me and ensure recovery was proceeding well. I would definitely recommend Dr. Brown if you're in need of a professional, down to earth, ENT surgeon whose focus is on the patient - both their understanding and treatment.

MEEI is disrespectful of patient time and needs better management…read more If you visit any of the AI sites (ChatGPT, Perplexity, Claude, Gemini) and ask them for a summary of patient reviews of this location, you will learn that patients are very happy with the physicians. However, the complaints about HOW LONG YOU WILL WAIT here are really bad - and I can attest to it as I had a new patient visit there last week. I arrived at 3pm, a little before my appointment, was taken for a few eye tests by technicians, and was asked to leave my contact lenses off, which is challenging as I am blind as a bat without them. This request would have been understandable if I had then been seen quickly be the ophthalmologist. Instead, I was LEFT IN A DARK ROOM ALONE FOR 45 MINUTES WITH NO COMMUNICATION WHATSOEVER FROM ANYONE and 5pm was fast approaching. I started wondering: Was the office going to close without me even seeing the physician? The only person I saw was another patient, "Kathleen," who was also there as a new patient. She was worried since she had also been sitting in an empty room for a very long time (45-50 minutes) that she would be locked in because it was now 5pm and she feared the office would close with her inside. I told her not to worry, that she and I would leave together if we had to. At 5:10pm, I was fed up! I put on my contact lenses, intending to leave the facility with no contact with the physician, after checking on "Kathleen" so that we could exit together. As I wandered the hallway to find her, an employee from the reception area saw me and incredulously asked "You saw the doctor already?" I said "No, I have waited far too long in the dark, with no communication about my status, and I am leaving." A technician came flying out of a nearby room to stop me, explaining that the physicians are grossly overbooked (which was obvious) due to demands made by Mass Eye and Ear in their efforts to maximize revenue. I noted to her that the least this practice should be doing, given the practice of overbooking and therefore causing patients to wait up to 2 hours to see the physician, is to (1) let patients know in advance to plan for every visit to be a 2 hour visit, (2) to have coffee, tea, and water in the waiting room, as I heard other patients saying the they were thirsty in the waiting room but had no where to get anything to drink, and (3) have a policy of contacting waiting patients every 20 minutes so they can at least know that they have not been forgotten or waylaid. They also need fix their new patient processes as both "Kathleen" and I were given either the wrong time or had the date changed on them with no notice prior to the appointment. This is no way to run a physician practice. The physicians are not the problem. The management is.

On the one hand you have experts available for those of us with eye issues and on the other hand…read moreyou will wait for at least an hour past your appointment time to see the doctor. They play this trick where they bring you in the room and the MA, does a preliminary but you then wait for at least an hour. Oldest trick in the book. On paper it looks like they are on time but its disingenuous at the very least, and yes they are revenue driven or oriented so if your ducks arent in a row they will not see you. So bottom line for those with serious eye issues and need to be seen and dont mind waiting long periods of time then go for it. For folks who just need regular care, you will be better served in a private practice that actually can run on time. For the those of us with serious conditions and need constant care, bring a book or a laptop, and accept your fate. They are experts. Lets not forget they are the best in the business but could improve on running their schedule.

My first time visiting AFC urgent care, and it exceeded my expectations. Front desk staffs were…read morefriendly and kind, and answered all of my questions regarding insurance coverage and registration. Then, I met with a PA and they were excellent. He thoroughly explained my diagnosis and why I was experiencing those symptoms, and prescribed the proper medications for it. He went above and beyond to even demonstrate how to use an inhaler. Not once did I feel uneasy and uncomfortable! I would definitely come back if ever in the area! Highly recommend this location.

This is a great care center. I came on a Sunday for a 3:15 appointment and I didn't wait at all. I…read morewas seen very quickly by very kind nurses and doctors.