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    Rofsky Web & Media

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Services - Rofsky Web & Media

    Software development

    Web design

    Website development

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    11 years ago

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    Faya Corporation

    Faya Corporation

    (10 reviews)

    $$$

    * Very shortly after posting the below review, a different representative from Cap Bargain reached…read moreout to me. They saw my review and wanted to try and change my mind. He followed up with an embroidery sample that does in fact match my artwork. Following my approval he replaced my entire original order. His email worked and was punctual in responding to me. I was happy with how he handled the situation given how badly it had previously gone. I wish this was the service and quality of embroidery that I got from the start. I'm going to leave the original review below, and I hope that future customers get great service on the first go. I'm changing the original 1 star rating to a 4 star given the genuine attempt to fix the situation. Original review: Very frustrating experience. Ordered 2 dozen embroidered hats from Cap Bargain. Companies automated email system never worked after placing my order. Worked with customer service rep for CB who was using an email address from FAYA Promo. They are the same company. It took their rep a week and a half for every reply, even though I responded back to him within a half hour every time. Had to call many times as updates were never provided until I followed up. Ended up taking five and a half weeks between placing the order to receiving the hats. Upon review, the embroidery I received was clumsy. Curved lines were flattened, thicknesses were inconsistent and the stitching was thin. Areas of the logo did not match the art or the digital proof they provided for approval. I was told this is the best their team is capable of. I have worked with other companies that could produce much higher quality embroidery for more difficult designs. I did get a refund after having to request it and wasting more of my time getting to a UPS to return the useless hats. Wish I could get this month and a half back and taken the project elsewhere. Sometimes you get what you pay for. Sometimes you get even less. Save yourself some time and start your project with a different company.

    I would select zero stars if possible. We ordered hats three months out from our event date with…read morethis company. The hats arrived over a month later to an incorrect address. The large order of hats then sat for two weeks in my home while the company failed to product a return label after repeat requests. The representative, Hash Stevens, blamed this on the shipping department, however, I provided him with the correct address multiple times. Repeated requests via both phone and email with no solution. use another company

    Rofsky Web & Media - web_design - Updated May 2026

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