We had an outstanding experience with Car ER. Our son is a JMU student and needed a replacement…read moreclock spring for his car. With him being away from home, it meant a lot to work with a shop that was honest, professional, and caring throughout the entire process. The communication was excellent, the work was completed promptly, and the whole experience felt truly top class. A special thank you to Julie, who was incredibly helpful, kind, and reassuring from beginning to end. We highly recommend Car ER to JMU students and families looking for trustworthy automotive service in Harrisonburg.

I would like to further amend my reviews. We took out car to Car ER for an oil leak. The next day…read morewe noticed more oil had leaked. We took it back thinking the repair would be no charge, but no! They found something unrelated to repair. More money! I'm not saying Car ER is incompetent. What I am saying is ever since our first repair at Car ER we've had problems costing more money! Coindence? I would stay away from Car ER, but that's your decision to make.

Can't recommend as they don't know how to work on "European cars." Did not think I'd ever face such…read morean issue.

They were amazing. I called them on Wednesday morning, my car's brakes were making a squeaking…read morenoise, and I needed my brake pads changed. They were able to have them done by the end of the day. The guys were extremely kind and honest. Also gave me a truly incredible price.

Honest…read more Knowledgeable. Kind. Trustworthy shop. If you have a European vehicle I highly recommend this shop.

I found this place while on a cross country trip. Needed an oil change, they got me in quickly and…read moreback on the road. Great people and great service. It can be tricky finding a trustworthy mechanic while traveling. Glad I found them.

My Prius had the catalytic converter stolen while I was in town for a relative's college…read moregraduation. I called Justin at Richard's Auto Service, and he was able to take care of me. He was familiar with stolen converters, able to give me ballpark estimations for time and cost, and allowed me to tow my car to his shop so he could give me an assessment. His honesty and integrity provided me peace of mind. This is a good man. Thank you.

This is the only place I like to go in Harrisonburg to get my car looked at. Richard is super nice…read moreand fair. I went in at one point because I thought something was wrong with my breaks and he assured me it was just dust and that they are fine. A lot of places would have taken that as the perfect time to charge you for something you don't need... Plus, he just seems like a really nice guy. Not trying to sell you a million things you don't need or stuff like at AAMCO. He also gives good advice on different options based on how much you're in a position to spend and what would be best. Has fixed the AC and oil leak on on my '01 Explorer.

I rarely give 5 stars but this place went above and beyond! I also have a tough time trusting…read moreanyone with my vehicle except for the dealership but I will be back for more work from them. Grant it, I only had an oil change and they fixed a tire that had a slow leak but trust is hard to come by especially with mechanics. I was greeted by a warm and genuine smile from Jacob, whom I later found out is the owner. He was easy to talk with and very accommodating. I'm from out of town and had very limited availability but he was able to help me out. So glad someone recommended them to me!

Super friendly and accommodating. In and out fix of a bad tire for weary travelers. Comfy seating…read more Fresh free coffee. TV without Fox News is always a plus! Thanks for your kindness. Highly recommended.

Came in worried about a faulty alternator. Staff was exceptionally kind and understanding, and was…read morequick to address the issue (loose wire). Not charge! Would recommend anyone to take their car here.

Came in for a state inspection and they were finished in about 20 minutes! I also asked if they…read morecould check my oil and I was down about half a quart and they very generously refilled it for me. Overall, stellar service and the inspection cost $20. I was worried going to a new place that they might be shady and rip out a part and tell me it needed to be fixed but these people are honest and kind. Very happy with the service!

Had some misfires on my F-150 they got me in. Fixed it up fast and for somewhat reasonable price.read more

I was in from out of town and not only did they fit me in but gave us a great experience. Price was…read moreright and so was the service. I sure wish you guys were in Pennsylvania. I highly recommend!!!!!

emergency brake job turned into nightmare, taken them 5…read morebussiness days and installed it incorrectly, had another shop re do the work. no real certified full time mechanic on staff

From the owner: This auto repair shop is a locally operated, full-service automotive maintenance and repair…read morebusiness designed to meet the growing demand for quality vehicle care. We combine certified technicians, state-of-the-art equipment, and customer-focused service to deliver reliable, cost-effective solutions. With a strong emphasis on repeat business and community reputation, our model is built for scalability and long-term sustainability."

called for a patient that was having car issues and they were so nice! Arrived quick and was very…read morepleasant in person! definitely recommend!

I had my car towed by them after my accident. It's been a week and the insurance company can't get…read morein touch with them to pick up the car. When they do answer they say no one is available to release the car.

Amazing staff went above and beyond when we got a flat due to running over a bungee cord w an s…read morehook on the highway . We were staying the night in the area due to the flat and they were able to get us a replacement tire quickly and have us back on the road quickly . Very honest letting us know they could patch/plug the old one but explained and showed us why it wasnt suggested due to it tearing the cable inside the tire or whatever . Highly suggest them. Also responded back after hours as I reached out to them after we checked into our hotel that night when we arrived . And let us know we could come first thing in the am when they opened .

Had tired blew out Stranded on the road @12am they came through when I needed them the most plus…read moreI'm from out of town and I had three of my kids in the car they was so helpful