I don't know what happened. I've stayed here many times in the past, and while they were never deluxe 5 star accomodations, they were acceptable. Either as Motel 6 or Rodeway Inn, I never had a problem.
My stay this time began well enough; the room, while I wouldn't eat off the floor, was clean. The bed linens, while stippled with a few cigarette burns, were clean as well. Ditto the towels. All bathroom fixtures were operating properly, so I had no complaints.
My problems began when my sister called to extend my stay. Not only was it nearly impossible to contact any of the staff (I had to walk to the office from the high 400 rooms only to find no one there. There were 2 pieces of paper taped to the COVID safety window with a number to call if no staff was available, which I then provided for my sister.), when she finally did get in contact with someone they were very rude, hanging up on her, then not answering when she called back. She called the number I gave her and finally managed to make arrangements for my extension. She was quoted a price of $65 per evening, for 2 evenings, which she agreed to. Total price, with tax, $144.30. (I know, the math didn't add up for me either.) When she checked her account online to see that charges were deducted, she was surprised to discover that $216.45 was removed. (The math is really off now.) She again called and was basically brushed off. She was told that she would be sent an email explaining all charges, which she has yet receive. (It is possible the individual was busy and couldn't immediately address her concerns.)
Later in the day, after all transactions should have been concluded, an additional $7 was removed from her account. (Further mathematical discrepancies.) She again attempted to contact someone to correct the problem without success. She contacted Rodeway Inn customer service and the woman was rude and informed her that she couldn't help her. She then contacted Choice Hotels customer service, and lo and behold, it was the same woman with the same inability to help in any way.
I'd hate to think anything fraudulent was being perpetrated, but unless the situation is remedied satisfactorily, I'll have no choice.
What bothers me the most is how upset this has made my sister. All she wanted to do was to help me through a rough patch and her reward was anxiety and possible theft.
In any event, if given the opportunity to stay at the Rodeway Inn in Washington, PA, run, don't walk, to any other motel in the area. This experience has soured me completely.
*No accusations are being made. Merely an exploration of possibilities, negative as they may be. Hopefully a positive resolution will be found, and it's nothing more than an unfortunate misunderstanding. read more