Comfy, quiet and clean room with comfortable king bed. Good breakfast and nice staff. Area felt…read moresafe.

By far the best breakfast I've ever had a hotel. Property is clean and well maintained. Rooms are a…read morelittle smaller than I'm used to but it's laid out well. Friendly staff.

I have been staying at HIE for nearly 25 years and have been all across the country on trips with…read morethis chain. This location in Gillette is one of the top 3 if not the best HIE I have stayed out of hundreds. The amenities are modern and immaculate. The hotel staff is friendly, knowledgeable and professional. Whatever the management/owner is doing here needs to be replicated to other locations!

We stayed here two nights on a trip to visit Devils Tower. We had a pleasant stay. The hotel is…read moreconveniently located near the local town and close to restaurants and shops. The place is still quite new and the rooms are clean and comfortable. They have a pool, heated spa, and a small gym. The staff are all polite and helpful. We were delighted to find gluten free bagels at the breakfast buffet. Thank you! But we'd appreciate more gluten free, dairy free and vegetarian/vegan options.

What you expect from Marriott!…read more Clean, comfortable rooms, plenty of towels and comfy bed. The shower was amazing pressure, hot water, one of the best out of hotel showers. Breakfast was fine! Eggs and sausage, cereal, juice and packaged pastry. Good location easy to find. Pizza Hut and Scooters coffee within walking distance

I had a solid experience at this hotel. The hotel manager was very friendly and recommended places…read moreto eat and sights to see (few and far between in Gillette). The room was very clean and offered a nice studio suite. Wi-Fi is complimentary and the breakfast is free as well. This is your standard hotel breakfast so I wouldn't expect top notch brunch but it does the trick if your looking to save money and your standards aren't set too high. However, the only complaint I have is that the shower drain smelled rank. After running the shower and the fan it was fine, but initially it was definitely noticeable . Maybe this was a fluke, but otherwise a good hotel. I will come back here again when I do business in Gillette.

This hotel was dirty and inoperable. We got to the hotel late at night and they told us that there…read morewas no elevator and we had elderly people with us that had a very hard time going up the stairs. When we got to our room we discovered there were a ton of moths in it. It was because the window was broken and was open and wouldn't close. Then we discovered that two of our three rooms AC was broken. Our pillows had stains. The shower in the "family room" was completely out in the open with no doors separating it from the rest of the room. It was a deep tub with no openings making it difficult for the elderly or the clumsy to enter without a pretty hard fall.

The good...there's a bar, a restaurant, a pool, and it's close to the highway…read more The bad...the rooms are disgusting. The carpets may have never been cleaned. The bathroom had mold. This is absolutely a budget conscious place that caters to workers on local jobs or road weary travelers. If you want clean and comfortable then this is not your place.

We checked in online the day before for 3PM checkin. Arrived 3:15 and room not ready. Waited about…read morean hour and watched 3 other people arrive and get checked in immediately. Very frustrating. The location and facilities are nice, but the organization and guest interaction is terrible.

First of all we are here during to is loosing heat in our rv…read more This place is almost 1 of the worst hotels I have been in. We have had to listen to kids above us run, rump above us. We have had no hot water in certain times of the day we are here. The cook top they gave us to cook with sucks. Had to wash the ice buvket to make a salad. Coffee are was not stocked. Coffee maker is dangerous due to the hot water steam at the end. Can only use 1 side at a time with 1 pan. Nothing to use to cook with,ie bowls for microwave. Dirty dishes in dishwasher when we first got the room. To be a Hilton hotel it sucks.

We stayed here as part of a 5-day and 4-night tour of Mount Rushmore. The place is not the best,…read morebut there was a small grocery store, a Pizza Hut, a Subway, and a Mexican restaurant nearby. The service was lacking; there were not too many people working there. The desk attendant was not friendly either. I saw a spill in the elevator that was not addressed until the next day. One of the beds also had a spring issue: unevenness when sleeping on it. Good thing we were staying only one night. Unlikely we will be going back there again.

It speaks for itself... "comfort" ... very comfortable stay. Customer Service at it's best…read more Great place specially with kids. Clean rooms and spacious. Good parking area. Good breakfast.

Stayed here last week and had a great experience. Our room was clean, bed was comfortable and the…read moreplace was quiet. The hotel breakfast was well stocked and very tasty. Loved that they had almond milk available. Service was on point. We arrived to check in late and our room was ready. Our remote wasnt working and they brought a new one up within 5 min. We booked this place for the water park but unfortunately never had a chance to use it.

We stayed on 6,000 points. Didn't expect the water park to be included, but it was. Breakfast was…read moreincluded. The room was clean and comfortable. It's a Marriott property. Never before, and probably never again, have we received so much for so little. A++

Our stay at the Arbuckle Lodge was wonderful! The rooms were exceptionally clean, comfortable, and…read morewell maintained, which made for a very relaxing stay. What truly stood out, though, was the staff. Everyone we encountered was incredibly friendly, welcoming, and accommodating. Their outstanding customer service made us feel valued from check-in to check-out. The complimentary breakfast offered the standard selection of items, but what impressed us most was the staff's willingness to accommodate special dietary needs. Their kindness and attentiveness went above and beyond, ensuring everyone could enjoy breakfast. If you're looking for a clean, comfortable place to stay with exceptional hospitality, I highly recommend the Arbuckle Lodge. We would gladly stay here again!

Typically, I never write reviews, but this experience deserves one…read more My boyfriend and I reserved the King Suite with the whirlpool tub and were looking forward to a relaxing stay. Unfortunately, from the moment we arrived, it was clear the room had not been properly cleaned. We found hair in the shower and bathroom sink, which was unpleasant, but we initially tried to give housekeeping the benefit of the doubt. As we looked around the room, it became obvious that the previous guests had stayed in the room with a romance package. There were rose petals under the bed, bobby pins left on the floor, and rose petals still scattered around the jetted tub. The worst part was finding hair in the filter of the whirlpool tub and on it. It was honestly disgusting and made us question whether the room had been cleaned at all before our arrival. To the staff's credit, they did move us to a different room. While the second room was cleaner, it still had cleanliness issues that should not have been overlooked. We found a hair in the bed, hair in the shower, and trash that had not been taken out from the previous guest. At that point, it was clear that housekeeping standards were a recurring problem rather than a mistake. The staff's willingness to move us was appreciated, but the overall experience was disappointing. Cleanliness is one of the most basic expectations when staying at a hotel, especially when paying for a premium suite. I hope management takes a serious look at housekeeping procedures and room inspections so future guests do not have the same experience.

Very nice room, clean & comfortable. Ice machine on 3rd…read morefloor wasn't working. Elevator wasn't working from the 3rd floor because someone pushed the button way too hard. It was very annoying having to go to the 2nd floor to catch the elevator, then go to 3rd floor to pick up husband, to go to the 1st floor. BUT, first thing in the morning there was someone there working on it and he got it repaired before we had to leave.

A solid hotel, especially after an entire day of driving. The room was spacious and in good shape,…read moreoverall. There were no issues with the thermostats in the room and the pullout couch was comfortable, which you can't say very often! Bathroom was a good size and the toiletries were nice. The gym was fair for a hotel this size with equipment that was in overall good repair. The only issue with the stay was the check-in process, which took way too long given the confirmed reservation. The front desk was a bit of a mess and the third shift person did not seem to be in much of a hurry to do, well much of anything. Outside of that it was a pleasant stay.

This hotel is adequate. The rooms are decent in size and clean for the most part, although some…read morecorners of our room needed an addition pass with a vacuum. The room key reader is a bit wonky (rm 319) and we had trouble getting in after several tries. We're also missing bath soap and a bathroom floor mat .

When we came in the young lady who helped us was very nice and helpful. It went down hill later…read more The room was clean and big. However when we started to settle in. Some lights did not work. The room had a smell in it. The bed is old!!!! Hard and lumps everywhere you tried to lay. Don't let the name fool you as it did us, this was super 8 motel. They changed the name. The breakfast was good, staff is nice. It's the room it's self smell and bed.