After a 2 day nightmare with this company who didn't know they ran out of cars, charges $250-$300…read moredeposit on top of rental. I was informed by Avis that I needed to call around to different Avis rental location and locate a car for my self and. That's not my problem if your employee can't give you an accurate car count. Then Avis told me I could use my debit card to rent the car and credit card only on deposit. Well that was a lie after asking 5x that they would take my debit card when I tried to pre pay for my car rental then I found out that if you prepay your rental debit card isn't accepted. Why not just say that. Then I get to the office of the rental. That are privately owned that my debit card wouldn't be accepted and only credit card would be accepted. Then I get an all black car with all black interior in the middle of Georgia are you joking. I don't have a choice because I had to stop my day to find a rental.. after paying $481.00 for rental 5 dayl and $250 deposit on a black sweltering car I finally drive away. I have yet to regain my deposit. Then returning it to the Filthy ATL airport I missed my flight. I had been in the hospital and re injured my broke foot. Was in a boot again and have a bad right hand, I asked the parking attendant for Avis 3 employees to please help me put my suitcase on the cart to get to the airport train because now I'm late due to lack of signage at the airport and a 3 car pile up. NOT 1.. NOT 1 LAZY AVIS RENTAL CAR EMPLOYEE WOULD HELP ME LOAD MY LUGGAGE WITH A BROKE FOOT AND BAD HAND.. THEY ALL LOOKED AT ME LUKE I WAS ASKING THEM TO FLY ME HOME ON THEIR BACKS. I spent 12 HRS IN COCKROACH INFESTED ATL airport watching a huge roach crawl up a lady shirt while she was eating.. absolutely dirty town Avis are liers and lazy employees.. won't ever rent from Avis or back to Atlanta for any reason ever! Oh and Avis rental rep. Never came outside with me to walk around the car for damage or scratches. Jack said. The car is out in the parking lot some where. Just hit the alarm. GREAT CUSTOMER SERVICE PAL

This AVIS location has been my favorite rental car location to work with ever. Their customer…read moreservice is top notch!!!

Update to previous review. Fire pits are able to be rented from what we were told, and not every…read moresite has picnic tables - there aren't enough to go around.

After starting to work with the Bursch Travel in Rapid City only to find out they needed $200…read morebefore researching more than three things I decided to call Bursch Travel in Gillette. Let me just say for starters that Lorna is amazing! She was so patient and looked up so many things, all without requesting money before she could research anything else. She found us a fishing company that we trust and have set up all our adventures through. Lorna however gave us a great deal on flight, airfare, transfers, travel insurance, and my husband and I couldn't have been happier. She knew what she was doing, we are so excited to take our trip this fall, and we feel confident Lorna will help us every step of the way. Thanks Lorna!

Lorna and the staff at World Wide Travel are the best in their field! It is so nice to be able to…read morehave an agency that is local, but has the reach to help you go in where in the world. Our family has experienced their top notch service and insight multiple times over the last two decades. It makes any trip effortless and fun!

Beautiful office area Friendly local people working it's…read moreowned by Wyndham and they hired local Bed and pillows were comfortable Everything a seemed new and very clean Bert the cleaning lady was fun to visit with No breakfast but 20% off at Perkins just down the road

Absolutely loved this place,stayed for 2 nights while visiting Mt Rushmore and Devils Tower,good…read morelocation to both places especially since Sturgis was going on.Pet friendly,affordable it was bumped up due to rally but under 100 normally.Super clean,comfortable lots of movie channels.Thick towels,beds comfortable.Hotel staff friendly,accommodating.We arrived 3 hours before check in and was able to get settled in early.Will stay here again.No breakfast but can get 20% off at Perkins.Plenty of vending,coffee,ice...My dog dug carpet up around doors when I showed manager she was very nice about it,said she would see if it can be fixed with no charge to us..That was very unexpected.But if we due have to pay,hey it was our crazy dog so it is what it is.

Our stay at the Arbuckle Lodge was wonderful! The rooms were exceptionally clean, comfortable, and…read morewell maintained, which made for a very relaxing stay. What truly stood out, though, was the staff. Everyone we encountered was incredibly friendly, welcoming, and accommodating. Their outstanding customer service made us feel valued from check-in to check-out. The complimentary breakfast offered the standard selection of items, but what impressed us most was the staff's willingness to accommodate special dietary needs. Their kindness and attentiveness went above and beyond, ensuring everyone could enjoy breakfast. If you're looking for a clean, comfortable place to stay with exceptional hospitality, I highly recommend the Arbuckle Lodge. We would gladly stay here again!

Typically, I never write reviews, but this experience deserves one…read more My boyfriend and I reserved the King Suite with the whirlpool tub and were looking forward to a relaxing stay. Unfortunately, from the moment we arrived, it was clear the room had not been properly cleaned. We found hair in the shower and bathroom sink, which was unpleasant, but we initially tried to give housekeeping the benefit of the doubt. As we looked around the room, it became obvious that the previous guests had stayed in the room with a romance package. There were rose petals under the bed, bobby pins left on the floor, and rose petals still scattered around the jetted tub. The worst part was finding hair in the filter of the whirlpool tub and on it. It was honestly disgusting and made us question whether the room had been cleaned at all before our arrival. To the staff's credit, they did move us to a different room. While the second room was cleaner, it still had cleanliness issues that should not have been overlooked. We found a hair in the bed, hair in the shower, and trash that had not been taken out from the previous guest. At that point, it was clear that housekeeping standards were a recurring problem rather than a mistake. The staff's willingness to move us was appreciated, but the overall experience was disappointing. Cleanliness is one of the most basic expectations when staying at a hotel, especially when paying for a premium suite. I hope management takes a serious look at housekeeping procedures and room inspections so future guests do not have the same experience.

Comfy, quiet and clean room with comfortable king bed. Good breakfast and nice staff. Area felt…read moresafe.

By far the best breakfast I've ever had a hotel. Property is clean and well maintained. Rooms are a…read morelittle smaller than I'm used to but it's laid out well. Friendly staff.

Very nice room, clean & comfortable. Ice machine on 3rd…read morefloor wasn't working. Elevator wasn't working from the 3rd floor because someone pushed the button way too hard. It was very annoying having to go to the 2nd floor to catch the elevator, then go to 3rd floor to pick up husband, to go to the 1st floor. BUT, first thing in the morning there was someone there working on it and he got it repaired before we had to leave.

A solid hotel, especially after an entire day of driving. The room was spacious and in good shape,…read moreoverall. There were no issues with the thermostats in the room and the pullout couch was comfortable, which you can't say very often! Bathroom was a good size and the toiletries were nice. The gym was fair for a hotel this size with equipment that was in overall good repair. The only issue with the stay was the check-in process, which took way too long given the confirmed reservation. The front desk was a bit of a mess and the third shift person did not seem to be in much of a hurry to do, well much of anything. Outside of that it was a pleasant stay.

I have been staying at HIE for nearly 25 years and have been all across the country on trips with…read morethis chain. This location in Gillette is one of the top 3 if not the best HIE I have stayed out of hundreds. The amenities are modern and immaculate. The hotel staff is friendly, knowledgeable and professional. Whatever the management/owner is doing here needs to be replicated to other locations!

We stayed here two nights on a trip to visit Devils Tower. We had a pleasant stay. The hotel is…read moreconveniently located near the local town and close to restaurants and shops. The place is still quite new and the rooms are clean and comfortable. They have a pool, heated spa, and a small gym. The staff are all polite and helpful. We were delighted to find gluten free bagels at the breakfast buffet. Thank you! But we'd appreciate more gluten free, dairy free and vegetarian/vegan options.