I strongly advise anyone to think twice before visiting North Andover Dental Partners. I have two…read morein-network dental insurance plans, yet I was charged $278 for a Cone Beam CT scan that neither plan covered -- even though I had recent scans from my previous dentist, which they refused to accept. The new patient oral evaluation cost $176, and while insurance covered $79.20, that remaining balance was another surprise. Later, I even received an additional bill for $96.80 for what should've been a simple evaluation. It became clear to me that this office prioritizes billing opportunities over patient care, with an aggressively inflated treatment plan that felt more like a sales pitch than genuine dental advice. The worst decision I made was going there. The best decision was walking away before agreeing to their unnecessary, overpriced treatment plan. You can scam some people sometimes, but not all the time -- and karma always finds its way.

Well, I didn't even get to step foot inside the office. I'm a business woman traveling outside of…read moreFlorida. I need to get filling cleaning whitening etc. I call and talk to Katie and tell her I've done all y x-rays and cleaning and wanted to know if they could be competative and how it works. Do I send them the breakdown what do I do. She proceeded to tell me well were usually more expensive than most dentist ( why would you say that don't you want my business?)... this is not a nonprofit and we don't give prices over the phone. I told her Im paying out of pocket, I didn't ask her for prices but how we go about this. She told me that I have to come in and do a new patient exam but we don't do that free. I told her that she made me feel uncomfortable to bring up prices, that I'm paying out of pocket and can pay for whatever I need to take care of my health. I was not interested This is extremely unprofessional. You have no idea who I am or what I can afford. Was it that I told you I'm in Lawrence and you assume I cant afford your prices? I own property here Katie. I'm doing my due diligence not looking for a hand out. You lost a nice chunk of money and gained a bad review. although you were nice about it you were still insulting. If you were smart you would have gotten me in there made the appointment and learn how to say " there is a fee for our consultation", not it not free. You need to polish you're customer service skills and don't assume anything.

Summary: I was referred to Dr. Shabani for a root canal by my general dentist, since I required IV…read moresedation. She decided the day of treatment, while I was under sedation, that the tooth did not need a RC and did a composite filling instead. She treated several other teeth for cavities (I only consented to ONE). It has since been determined by two dentist and an endodontist that the referring dentist had been correct about the need for a RC. Furthermore, the work she did on the tooth next to the problem one caused that to need a RC--this tooth had not been hurting me prior. I gave her several opportunities to fix the issue and while she did make a good faith effort, she failed to be able to correctly diagnosis the problem (or listen to other dentist that told her that the two teeth need RC's despite me having provided her with the full reports and signing a release for her to speak with them) Continue reading for the full timeline of events. Note that names of other dental offices have been redacted. January 18, 2023: I received the treatment plan from Dental Care of Burlington [DCB]. The total cost was $5,280. The treatment plan was for a root canal, crown, and ONE composite filling of tooth #30. January 19, 2023: I was asked to sign the treatment plans and necessary consents. Since we had not thoroughly reviewed a root canal's risks and benefits, I asked to speak with Dr. Shabani before signing the consent. Her assistant attempted to answer my questions, but I insisted on speaking to the dentist. Dentist responded to my questions about the root canal while I was being hooked up to monitors and getting an IV in my hand. I signed the consent for the root canal and the treatment plan for the root canal, crown and ONE composite filling only. I remember very little after the being administered the IV drugs. January 20, 2023: I returned to the office to have my bite adjusted it was at this time I leaned exactly what work had been performed. January 27, 2023: I woke up with an extreme toothache and called [DCB]. They could not get me in until the end of the following week. I found an emergency dentist who was able to get me in that afternoon. He took X-rays and informed me that #31 needed a RC (I did not tell him that was the orginal treatment plan)He also mentioned that filings that had completed were "very sloppy" and needed to be redone. He cited "overhang" and a good amount of decay left behind as his reasons for drawing this conclusion. End of February: I returned to my general dentist. He reconfirmed his belief that #31 needed a RC and also noted that my bite was off. March 2, 2023: I returned to [DCB] for a bite adjustment and pain, primarily in tooth #30 and #31. Dr. Shabni acknowledged in person and in her notes, that #30 needed to be re-done. She claimed that #31 was fine but thought I was irritating it with my tongue. March 16, 2023: I returned to [DCB] with increasing pain levels was was once again told it was because I was playing with the area. Dr. Shabni suggested I get them polished down under sedation. April 6, 2023: Dr. Shabani placed a sedative filling on tooth #31 to help "calm it down." This provided SOME relief, but it continued to hurt. I went to see a third dentist for another opinion. He, like the two dentists before him, stated that #31 needed a root canal and that #30 also needed one because the filling was pressing up against the nerve. April 11, 2023, I spoke with Dr. Shabani about what [3rd dentist] said, and urged her to listen to the three other doctors and do a RC. She said you would get back to me on scheduling, because we had to coordinate with [Anesthesiologist] . She also suggested putting a medicated filling on tooth #30 to help calm it down, which I initially agreed to. On April 12, 2023, I informed Dr. Shabni I no longer wanted to do the sedative filling and wanted just to treat the tooth when we could get time on [Anesthesiologist] schedule. She claimed we needed to do the sedative filling to isolate which tooth was causing me the problem (I was later informed that messing with a tooth that needs a RC is a bad idea). After some dispute about how much of the RC bill I would be responsible for, she expressed her annoyance that I "keep going to other dentist" and "don't trust her". I expressed that my weariness is because she did a lot of work without consent and I've been in pain since January. She told me to go to another dentist and she'd refund me the entire amount of my procedure "because it's just not worth it at this point". As of now, I have not received the refund or communication about when I can expect to receive it. I also have not received my entire chart despite having asked for it repeatedly (even before April 12). DCB is also not giving me the necessary paperwork needed to work with the [Anesthesiologist] to find another dentist. For all of these reasons, I cannot recommend Dental Care of Burlington.

I've been with DCB for a few years. I've had no issues with any of their treatments and the staff…read morehas always been friendly and helpful. Recommended.

Great experience! Looking forward to going back and I've never said this about any other dentist…read moreI've ever been to. Thank you to Veronica, Dr. Tayari and the rest of the team for making this such a wonderful place! Thanks!

Excellent attention to patients' individual patient dental conditions and questions. Also, the…read moreoffice and everyone in the practice treats you like family. This review is written by a biomedical researcher and patient of several years.

I received professional care at this facility. The doctors are professional patient and kind. I…read morehave gone three times so far for my back pain and left very satisfied with the outcome of my visit. There was no wait time to see the doctor, I was called right in. I was treated with kindness and understanding. the receptionists are very helpful and friendly.

From the beginning to finish a very positive experience. Everything was explained very clearly and…read more they were very familiar with my history.

Ready set glow!! I…read morehad a wonderful experience with my peptide facial! I felt pampered and well taken care of. I decided to treat myself for my bday and scheduled an facial appointment. As soon as I arrived I was received with all smiles from everyone. Everyone is very nice, friendly and professional. The esthetician walked me to my service room which was very nice and cozy. I quickly changed and got comfortable on the bed. After viewing my skin she recommended a peptide facial which was a 60 min treatment. I was delighted! She informed me at every step so I learned a lot about all the treatment steps which was so fun! At the end I was glowing!! My face was smooth and dewy and I felt amazing! I especially enjoyed the neck and shoulder/arm massage, it felt heavenly! I can't wait to treat myself again to this wonderful experience!

Going to this spa is like a vacation. The atmosphere is very soothing. I leave feeling very…read morerelaxed. The services are wonderful and Saloni makes sure everything is perfect on your face. Also they don't "push" their products on you. I love it here

Thank you to the staff at at Community Dentists of Lowell…read more Dr. Scannell had been my dentist for 14 years. Her and her staff have been very kind and I have referred my family to call her. Thank you

The office staff was friendly however, I gave them my insurance information they confirmed they…read moreaccepted it I then called before going in to confirm and they re-confirmed that my insurance was accepted. I went in for the appointment seen the dentist and as I was leaving I was told they did not accept my insurance and that they were sorry. I will not be returning to this office ever!

Dr. Frank is one of the best in the business. His knowledge about dentistry makes him superior and…read moreone who really cares about making your smile much brighter. His office is even more impressive. Sparkling clean and state of the art equipment makes the process much easier. His staff is very friendly and accommodating.

This practice is absolutely amazing. I trust Dr. DiMauro and his team over at Dr. DiMauros they are…read moretruly amazing, accommodating and loyal to all patients. I recently moved to California and knowing how Dr. DiMauro is so hands on and his office is so advanced I knew he had to know many other doctors so I shot my shot and I called asking for a recommendation they may have close to my apartment I was living at, at the time... within minutes I had a list emailed. I couldn't get myself to go to any of them simply because I love his practice. I now purposely go back to get my teeth cleaned every six months because I refuse to go anywhere else. There are a lot of dentist who are in it simply for the business and money aspect of their career where as Dr. DiMauro and his team want what's best for their patients they are not out to get anyone they stick by their word and to me on top of the amazing work they are extremely trustworthy. Thank you Dr. Frank DiMauro for giving me the ability to love my smile not everyone can relate and I feel extremely lucky!

Amazing dental practice. Husband wife team Laura and Charles... found through friends and was…read moreconsiderably impressed by their concern for patients nice small office with efficient staff and friendly atmosphere.

definitely would not recommend for children. they do not consider the patient's full history or…read moreperspective.