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    Roddy A Gardner, DO

    4.6 (8 reviews)

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    One Medical Primary Care Clinic - Tempe Gateway

    One Medical Primary Care Clinic - Tempe Gateway

    3.0(6 reviews)
    1.4 mi

    I've been with OneMedical for years and have gotten amazing care. I love that I can video chat with…read morea nurse or NP any time through the app or get a same-day appointment and labs anywhere in the Valley. The practitioners are top-notch, too. I've had several emergencies over the years and got immediate advice and meds. I can't recommend them highly enough. Pro tip: If you have Prime, the membership fee is very affordable.

    I rejoined One Medical in April 2026 after my longtime primary care doctor retired and I needed an…read moreappointment quickly. I had recently been prescribed a GLP-1 medication by a hormone clinic, was experiencing severe side effects, and needed guidance on whether my symptoms were serious enough to require urgent care. I booked an appointment with Dr. Reed at the Tempe location and was extremely disappointed with the care I received. She was running about 15 minutes late and immediately began rushing the visit. When I showed her the medication and explained the symptoms I was experiencing, she stated that she didn't know what was in it because she hadn't prescribed it. I explained that I understood that limitation and was simply trying to determine whether my symptoms warranted urgent care. Her response was essentially that people do get hospitalized from GLP-1 medications and I might need to go. Despite presenting with symptoms severe enough to potentially require hospitalization, I received very little meaningful medical guidance. Instead, I was referred to other providers and questioned about why I had stopped seeing my previous One Medical physician. It was frustrating to spend a rushed appointment discussing my history with One Medical rather than receiving help for the reason I was there. I also reported significant bladder irritation after struggling to eat and drink because of the medication's side effects. I explained that I had already been taking AZO for several days and that the packaging recommends consulting a doctor before taking it longer than 2-3 days. I was advised to continue taking it until my symptoms improved. A urine test was ordered and I was prescribed antibiotics for a possible UTI. A few days later, I was told through the patient portal that bacteria had been found and that I should continue taking the antibiotics. However, after my symptoms worsened and I reached out again, another physician informed me that I did not actually have a UTI. The bacteria identified were consistent with contamination of the sample rather than bacteria in the urine itself. I was instructed to stop both the antibiotics and AZO immediately. As a result, I spent roughly two weeks dealing with worsening bladder symptoms while taking medications that ultimately were not needed. Receiving completely contradictory guidance from providers within the same practice was both frustrating and concerning. To make matters worse, I later received a bill for nearly $400 for this visit. After completing a survey detailing my concerns, I was contacted by leadership, who apologized and indicated my concerns would be reviewed. After weeks of waiting and multiple follow-up attempts on my part, I ultimately received a generic response stating that charges are based on services rendered rather than outcomes and that no adjustment would be made. What stands out most about One Medical is not that mistakes happen--mistakes happen in every healthcare system. It's the complete lack of accountability afterward. Concerns are acknowledged, apologies are offered, and patients are told their feedback matters, but when it comes time to address the consequences, the response is simply that the bill is still due. Based on my experiences, One Medical appears far more interested in maximizing billing than providing meaningful patient care or taking responsibility when things go wrong. Between the rushed appointment, conflicting medical advice, unnecessary medications, and dismissive handling of my concerns afterward, I DO NOT recommend this practice.

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    One Medical Primary Care Clinic - Tempe Gateway
    One Medical Primary Care Clinic - Tempe Gateway
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    Roddy A Gardner, DO - physicians - Updated July 2026

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