My partner and I utilized this company's services, although he's the one that wrote the review. He…read moredoesn't use yelp so I'm posting it for him here: If I could leave a response of zero I would. The absolute worst customer service I've ever dealt with in my entire life. Our freezer died so of course I called the appliance repair company to help us fix it. They sent someone over and he did some work then said we needed to order a part in order to get it fixed. Meanwhile our freezer is out of commission. Two weeks go by and no word. I call them and they say they didn't even have a report made from their technician on that freezer so they started one two weeks late. Ok let's order the part so we can get the freezer fixed. Two weeks go by again and I call them back. "Oh looks like that part didn't get ordered, sorry about that." Meanwhile our freezer is out for over a month at this point. They ordered the part, it came in a few days later, the part was installed and freezer worked again for another month before it died and ruined everything in it. At this point we would have opted to buy a new freezer although our landlord wanted us to keep working with these people and hold them to their work. I called back and same technician comes out again. He "fixes" it without telling me what was wrong or what needed to happen, charges my card that I had never consented they store on file and then it breaks again another month later ruining hundreds of dollars worth of food yet again. I've been calling them every week since this has happened to try and ask what was wrong with our freezer in the first place and if we need to just buy a new one and throw it out. Every single time they say, "we'll call you right back about this". I call again and they just tell me the exact same thing again and again with no call back. Terrible customer service, don't waste your money on them and don't give them your credit card if you choose to waste your money on them.

My Go-To for Appliance Service! Have used Advanced Appliance…read moreService for years. Always reliable, professional and honest. They show up as scheduled and are always tidy and efficient. Cannot recommend highly enough.

Great customer service quick friendly knew what he was doing and easy to deal with. Matt is very…read moreeasy to communicate with and knew exactly what needed to be done. I highly recommend.

Our clothes washer was making an intermittent high pitched sound. Called Matt, and he was at the…read moreapartment within an hour and a half. He quickly diagnosed the problem, had a belt in his band, and made the repairs. I will definitely call him if we have any future repairs on anything else.

I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

Avoid at all costs. They damaged all of our cabinetry during install. Appliances have had issues…read moresince Day 1, but Southwest Appliance no longer services the appliances they sell. Worst customer service ever!

Amazing: He fixed/brazed/tooled the obsolete hinge for our freezer, saving us the cost and hassle…read moreof replacing an otherwise perfect auxiliary freezer! I'm grateful and impressed!

Absolutely top notch quality service and very intelligent staff and technicians. Had a timer…read moreproblem with my washer and luckily Tim had one in stock. I would recommend them to anyone with any appliance problem. Wish I could give a six star review.

April 2022 building a check for a new AC unit at my home $3,900 to this day I still have not…read morereceived the unit or any Payback this is not right to take care of the problem

deserves more than five stars. responded immediately to a request for service. was early for…read morescheduled appointment. took the time to inspect every detail not like the previous repairman. Because he took the time and because he had the expertise he found the problem so now we have a working oven and don't have to spend $3000.00 on a new one and pay to have the new one delivered. his prices are beyond reasonable which is a first for Pagosa Springs. we thoroughly enjoyed making Mr.McCaslands acquaintance and recommend him for all your appliance needs!