My initial experience with this company was impressive. Jeff, the estimator, was quite friendly and flexible (had emergency surgery the day of the first estimate and missed their appointment, but he called, left a voicemail, waited until I gave a response, and he immediately was understanding of the situation, just unbelievably kind and patient). The actual estimate was an easy process, and Jeff explained things thoroughly, in a friendly manner. Price can be steep, but for the supposed future energy bill decrease and sound dampening, it believed it would be worth it.
We set a date for installation, and the team made quick work of it. I was told it would take two days, and they finished in one. It does leave a lot of dust and debris around the house, so I hired a cleaning team to come in after and get my house back in order.
We had discussed insulating a bathroom that was overlooked on the first install day, so they returned a week later to fill that. I was at a conference at the time, but we arranged that when the team arrived and left, they would notify me, and I would unlock/lock the doors for them. They came in, insulated from the inside (I was told they would work on the exterior of the bathroom, so I had the outside prepped for this, but I imagine it should work the same as the interior injection). The team notified me that they were done and that I could lock the door. I locked it immediately from my phone, it said it locked fine, no jamming, and I continued my meetings.
Later, I kept getting movement notifications on my front door camera. Thinking it was just the usual mailman or wind in the landscape throughout the day, I didn't think much of it. The videos at first were not registering anything, but I kept getting a funny feeling, so I left the conference and checked on the house. Turns out, my front door was WIDE OPEN the past 7+ hours. I shut the door and had the police tour my house with me to make sure no one was hiding anywhere. Luckily, nothing was stolen, but the wind had blown in a ton of leaves and debris, and my house was frigid; my pet bird was cowering in his cage from the cold. I informed Rocky Mountain Retrofoam of the incident and was contacted by the owner the next day, who apologized for the stupidity of whoever worked that day, but no confirmation of education being provided to those employees to not allow this to happen again.
After the police confirmed my house was safe, and I confirmed my bird was going to be ok, I returned to the conference. The next day was an all-day snowstorm; I shudder to think of the state my house would have been in had that door remained open for the next 3 days I was to be at the conference, from weather and/or random people walking by an open house. They already have my money, as they require full payment the day of installation, but I warn future customers to stay with them for their entire work appointment and confirm the project discussed is what ultimately gets done, as well as common sense things like making sure the door is closed when they leave. Or, just seek installation from another company.
Overall, I give this company an average rating, because some aspects were good (Jeffrey and the scheduling coordinator), but some were well below average (attention to detail, professionalism, customer service, etc.). read more
