I recently used Rockwall Garage Repair and while the technician was okay with the actual service, the overall experience left me frustrated and felt taken advantage of. The biggest issue was the lack of clear communication around pricing. At no point was I given a proper estimate for the work that needed to be completed. I ended up being charged close to $500 for what was essentially a circuit board replacement. In my opinion, that cost is excessive. Transparency matters, especially when it comes to home repairs. Customers deserve to know what they're agreeing to before being handed a bill. Situations like this can feel like companies are hiding behind "inflation" to justify inflated prices. Because of this experience, I wouldn't recommend this company. If you do decide to use them, make sure you get a clear, written estimate upfront so you're not caught off guard by an unexpectedly high bill. read more

Absolutely amazing service!!! My garage door spring broke and I was unable to open the door to access my car. Called and spoke with James; his diligence and professionalism was second to none!!! Within a half hour Ernesto, the tech arrived and immediately went to work. I highly recommend this company!!! read more

Great customer service and fast ! And reasonable price! I hit my garage door as I was pulling out for work. I called them and they had the job done under 30 minutes. I appreciate them sooo much read more

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I have used this particular company over many years. They are professional and extremely good at what they do. They do everything they can to do the job for a very fair price. They are quick to respond and very courteous and professional. Highly recommend them. read more

Main garage door issue due to an inferior garage door panel pull tension installation decision by the builder. Apparently a common issue when the main tension pull point is on a weak aluminum holding point. Called this business and the owner, James, personally responded to sending his team members, Ernesto and Deimy, on-site the same day for a firm permanent solution while inspecting the entire garage door mechanics, firming the spring, ensuring and smoother operation. Professional, proficient and courteous. No wonder this business has perfect 5 star rating. Well deserved. Highly recommended as builders are choosing to cut corners with cheaper materials. read more

Rockwall Garage Door - Top is the original builder tension point ripped due to improper installation and the new frame supported install. - Garage Door Services Near Me

James was absolutely amazing! The garage door cable off, I googled and decided to call Rockwall Garage Door, and he was at my house in Rowlett within 35 min. He rebalanced the door, tightened up hardware to include the opener's guide rail attached above the door, realigned the cables and recalibrated the door opener. I certainly recommend them. read more

On Saturday night, our garage door was making terrible sounds and on Sunday, it wouldn't work at all. I went to find a good company that hopefully was right here in Rockwall, and I knocked both of those requisites out of the park! I called Rockwall Garage Door on Monday morning at 9:45. Damie came out and had a look and told me what I'd expected. It was a 15-year old door and one of the springs had busted. By 3:00 PM I had a new door (and rollers, the frame, and all that stuff) installed and working great and I was able to match the color of the door when they there on the first visit. This is the way things are supposed to work. Thanks, Rockwall Garage Door! I highly recommend them based on this transaction (which was done, by the way in the midst of some of the worst weather we've had in a long while). They were courteous and efficient at doing what I thought was a good price. Jack W Rockwall read more

This company is awesome! James was able to get his techs to come over and save the day! Very reasonable and they get job done in a timely manner and are clear in communicating what they are going to fix, no hidden fees. I appreciate the honesty! Will use them anytime ! read more

They have done work for us twice... once on each garage door we have. I called late in the afternoon yesterday and he said he would call first thing in the morning. James called twice right before 8:30 and texted me. I called back 15 minutes later (yes I was sleeping in on a Saturday) and he said they would get us after the garage they were currently working on. I love how they prioritized us and were flexible. One of the 2 bolts securing the motor to the ceiling had come out. James quickly diagnosed, moved the anchors back, serviced the whole mechanism and also found other issues that needed to be addressed. The tension needed to be fixed because the weight of the garage door was causing issues. They fixed some things on the channels etc. suffice to say they fixed all problems not just what I called about. They are fast, reliable, honest, fair and most important. They are good. I highly recommend them for any garage repair Note credit cards accepted but 4% surcharge read more

I'm in the process of downsizing. My daughter & I had been working out in the garage & were ready to call it a day. Low & behold, the garage door would not close. Aaahhh!!! What do we do now? My daughter did get the door down manually, but then it would not go back up. Who to call? I looked on Nextdoor as well as Yelp. I started calling & Rockwall Garage Door answered immediately. I told them our situation & that we didn't need them to come that night since the door was down & we couldn't open it. They said that they could come the next morning between 8 - 10 am. The next day I received a call at about 8:10 am & they were there by 8:25 am. They came through the house only one time due to necessity. Once in the garage, they deduced what the issues were, explained it all in detail as to what the problems were & what needed to be done in order to correctly repair them. Then, they got right to work. Wallah!! My garage door has never worked this well in all the 10 yrs I've lived here. Well done, Rockwall Garage Door! Well done! My garage door's life will go on & on... read more

Our garage door failed to open - broken spring. I called 2 major companies, one returned my call at 3pm that afternoon and the other didn't bother to call back. I reached a very nice gentleman at Rockwall. He asked that I take pics and text back so he could assess the situation. He called and scheduled. Within a few hours, Deimy arrived. He was very professional and knowledgeable of the situation with a great personality. He finished the job in less than 30 minutes. I rarely give reviews but this was well worth sharing. They did an excellent job and I HIGHLY RECOMMEND ROCKWALL GARAGE DOOR!!!! read more

I called Rockwall Garage Door as the spring on my garage door broke. Within less than 30 minutes they arrived at my house and were able to make the repair. The 2 repairmen were very conscientious and spent the time after the job providing details on the warranty and recommended preventive maintenance I should perform. read more

the best around. they have installed doors and openers on my home and office. james is awesome.

James and his team were great! When my garage door bracket broke along with the spring, I was expecting to pay somewhere near $1000+. When I called Rockwall Garage Door, James had me send pictures of my garage door troubles and was able to give me an estimate a 1/3 of the price I thought it would cost. He also was able to fix my door the same day and it took him around 30 minutes to complete. He even went the extra mile and tightened up the garage rail tracks and the garage door motor. Efficient and great customer service. read more