I'm not one to leave bad reviews eeeveerrr, I've tired this place over the last 4 months and decided I've seen enough this week. This is a long one.
I own many snakes, geckos, and a tarantula, so I've been in here about 10 times and haven't had 1 realgood experience, I will say jordineia (?? She has colorful hair sorry if that's not her name) has been very knowledgeable and kind
but the management is a joke. Tula is wearing lingerie everytime I come in which seems inappropriate considering how many children are in the store, and she's a minor. How is she a manager?? Watched her mishandle snakes, being way too aggressive. She also had a boy there who grabbed her a** Infront of the line of people waiting to be checked out ! they bad mouth their own employees INFRONT of customers, saying they don't care about an employees pronouns, calling them stupid, etc. Tula and Mercedes were talking about stealing from the store, not having to pay for animal supplies FOR YEARS. I was waiting to buy mice and overheard that. I honestly feel bad for the owner, no wonder it looks like they're going out of business. The owner Might be just as bad letting this go on. Do you not care about your business??
They were out of red light bulbs and Tula told me "the color doesn't matter, get a blue one" which is NOT TRUE! the color absolutely matters!! I i heard mercaseis call a customer fa*as* like she has room to say that?
Onto why I feel obligated to write this review, the neglected animals.
The geckos look extremely sick and have shed Arond fingers, the fish all have dirty overcrowded tanks, my sisters fish have all gotten ich bc of this. Most of the snakes have stuck shed and tiny necks from not eating or being sick. A lot of the reptile tanks are bone dry, with no water in their dish. They only give their bunnies hay for food, the green iguana has burn marks and the poor African spurred tortoise that wanders around is clearly neglected as well, he is covered in his own poop, with no enrichment. He just wanders around the store to be a trophy, but if you know anything about tortoises, you know that guy is unhappy and looks like he dosnt get any calcium based on how his shell and skin looks
I have already reported the neglect, and I encourage you to do the same. These animals need a voice, considering the managers don't care.
If they got new management, I would love to give it another try, I'm sure many others feel the same way. I want to support local, but this is a horrible place. You're better off going to pet smart. They treat their animals better and that says somethilng read more