I HAD TO CALL THE LOCAL SHERIFF TODAY 10/14/2020
My truck blew a tire while passing through Van Horn Texas today so I logged onto NTTS Breakdown and found a local tire shop called Rocko's Road Service and spoke to a gentleman named Rocky.
I told Rocky that I needed a rear drive tire for the driver's side and of course he said no problem. Because the one good tire on that side was maybe at 50% wear I inquired as to a used tire in good shape with similar thread depth. Again, he said no problem so my drivers took the truck to his location.
He called me once they arrived and told me that not only did I need one tire, but needed tow for the opposite side as well. I asked if he had a couple more drive tires for that side as well and he said yes. I asked him to take some pictures of the tires and send them to me. The pictures showed the tires laying on their sides with one resting half on the other.
I immediately called him and asked why the thread patterns were so different to which he replied that two were steer tires. I told him that I was there for drive tires and not steer tires to which he RUDELY replied, "they're already on the truck so you have to pay me for them".
I mentioned that drive tires don't usually get mounted on the rear and would like them removed as I was there to get drive tires and not steer tires...he hung up the phone then sent a text to my phone demanding payment.
I called my mechanic in Charlotte, NC and got him on a three way with Rocky which ended in Rocky once again hanging up the phone when he was told that due to the weight differences between the front and rear of the truck, front steer tires was not recommended.
I then called the carrier's safety department and again got them on the phone with Rocky. The results were the same as he once again got severely agitated and told the safety manager that he did not appreciate anyone telling him his business.
I called once again and at that point was told that he was going to seize my truck and lock it inside the gate. I CALLED THE LOCAL SHERIFF.
In conclusion with the Sheriff present after about an hour of going back and forth, he finally agreed to write on the invoice that the tires were DOT compliant and that if they were to be deemed non-compliant the he would give me a full refund. Without the Sheriff this would not have happened.
This Rocky gentleman was very vulgar, and every other word out of his mouth was profane. He is without a doubt the most unprofessional business owner I have ever dealt with.
DO NOT USE THIS SHOP...DO NOT CALL THIS SHOP...DO NOT REFER ANYONE TO THIS SHOP...DO NOT SEND YOUR WORST ENEMY TO THIS SHOP.
By the way, when I called the Sheriff, halfway through my complaint the dispatcher suddenly asked me, "Is the guy's name Rocky?" to which I replied yes! read more
