Just had a nightmare experience with AAA where I've been a member with premier RV Plus for 33 years…read more- and never needed them. Blew an idler pulley bearing at midnight 44 miles west of Van Horn. AAA left us stranded roadside for 6 hours. Finally I'd had enough. Rapid was the second listing. They answered immediately, said they took AAA but had not been contacted by them. They were there within an hour and had my truck on a roll back and my camper hooked up to the same rig AND us at a shop in another hour. The idler pulley wasn't available even at NAPA. Their guy took it off HIS truck and got us rolling. I can not say enough about Rapid and their suggested mechanic. This is what America is about and I couldn't be prouder of fellow citizens. I'm recommending them to AAA, and will also send info to Good Sam.

Thoroughly n highly impressed! Rapidly arrived, rapidly diagnosed, n rapidly repaired! I…read moreappreciate honest n fair prices n professional n respectful service!

Worst Loves we've ever used pulling our fifth wheel. Go to the OTHER place at this exit. Exit and…read moreturn RIGHT, not left to Loves. Truck lanes are situated such that you must queue and form a semi circle. This ends up blocking the lanes of semis wanting to park. When you are able to get near the pumps, oh one of them is down. Oh and two of them are blocked by trucks doing who knows what inside. I saw two truckers complete their fueling and STILL waited for the trucker in front of them to come move their rig. The whole time the speaker advises for those done to move forward. Then there are the cheaters. The ones that know that you can follow the Auto entrance and sneak in to the right of those queuing. Then they act shocked when you get angry they cut in. The bathrooms weren't gross but they were NOT CLEAN. And finally, the "dog area" is carpeted and DISGUSTING. Poo everywhere. Do yourself a favor BYPASS THIS LOVES!!

Well, traveling from Arizona to Texas came across this love. There's actually multiple left…read morethroughout the interstate in route to Texas. This one happened to be very clean. The staff was friendly and gas. Pricing were a lot cheaper here in Texas than they were in Arizona so that was a beautiful site to see. Although it was busy, I was able to get in purchase some snacks get our gas and get out rather quickly .

Very bad service got me for $2000 after fixing my issue the issue happened after 200 miles after…read morecalling him several time he blocked me all the time +14322841780 Watch out people they will scamm you legally if anyone need to reach me at 702-428-4346 I'll share all screen shots to show you what they did good luck funny business will not last.

My truck broke down at 11:00pm in the area and I gave Fernandez a call and he instantly told me to…read morenot to worry and he would take care of my truck repair . He came out in 10 mins and got the job done in 30 mins and half the price of what I was quoted from 3 other mobile mechanics nearby . He was very professional and was transparent. Definitely will save him number for future repairs in the area .

I cannot say enough about this business. Bill and grandson Casey showed up on a Sunday afternoon…read moreperhaps 15 minutes after we called. My wife and I were dead in the water in our Motorhome. I went to the Cummins website & Bill's Diesel was the only game in town - Van Horn Texas. These gentlemen were 1st class. Prompt, fair & knowledgeable. They solved our no start problem in minutes. He charged me his hourly rate for the service call & I gave him all the cash in my wallet. When you're stranded in the middle of nowhere without the knowledge to solve a no start issue on your own - all of the cash in a wallet was well worth Bill's body of knowledge - over 40 years. Thanks Bill & Casey for helping out a couple in need.

These people are crooks and will take advantage of any business and stranded motorist. We called…read morefor their services. We're told they were on their way at about 9:30p. We waited for over a hour. Then arriving at 11:00p, being we checked the clock. When they finally got there, they quoted us $85 for looking at our vehicle (service call charge), our vehicle being a deisel pickup truck, and then quoted $125 an hr thereafter. It was late, we're on the road traveling, no one was open in the area so we'll listen to them and see what occurs. First, They said nothing about paying to have to wait and them not there yet. They were with another customer just across the road, at their own admissions. After arriving, they stated just the service call charge of $85 plus the hourly charge. We were also told they would work on it until it was fixed right there. This never happened! Then they handed us a sales sheet that was empty after finally getting to us and asked us to fill it out. We didn't sign it at first questioning their process. The sheet promised nothing with a signature for them doing work. They handed us a story that we needed to sign it because if we read it we would see it said they can't even touch the vehicle without our signature. Lie. There was nothing on the sheet stating that. There's nothing on the sheet but blanks for you to put your information and the mechanic to list jobs, supplies, etc. To add , there was nothing ever listed on this sheet during the entire ordeal with these jokers. We never got a copy of this invoice but a emailed/texted copy with no itemized list, just a total stating paid after the nonsense. So, the first guy, who was explaining their charges that showed up, calls a second guy over that again we waited for him stating he was the expert at working on diesel pickups. The 2nd guy looks at the truck and tells us and the first guy trying very hard to convince us it was our crank, after asking if we would sell the truck to them, in effort to keep our attentions on the conversation instead of on the mechanic. Seriously? Correcting the mechanic and letting hin know his GUESS was wrong, completely off base, muchless to say we knew a lie and throws up first red flag. The 2nd mechanic looks again, like trying to figure out a good story, as the 1st guy disappeared, and states that is a electrical problem, making it sound and look like he knew what he was doing. The mechanic leaves telling us that he had to go get something to fix it. Upon leaving he takes a fuse out of the upper panel to keep the truck from starting. We were unaware of this until we looked under the hood to see where he was looking and we spotted the missing fuse. He returns a hour later with a wire tester, replaces the fuse first off that he took out, that I'll add that wasn't blown being we checked the fuses before anyone arriving to begin with, then goes under the truck beats on the starter and tells us to start the truck. Really? This fairytale electrical issue never resulted in any wires, relays being repaired, wrapped, or replaced as we were noticing...AND...Since when does beating on a starter constitute a electrical problem? Absolutely no parts fixed or replaced, just a incompetent mechanic that lies, makes up stories to steal money from travelers.How do we know this? Because we made it about 20 miles down the road. Having problems again. The truck again didn't start after shutting it off to size up the problem again. We waited until daylight in the next town where we worked with another mechanic that helped us stating there's is no mechanical problems, no starter problems just a serpentine belt that slipped due to a pulley needing to be replaced that took all of 15 minutes and $20 part to repair with a understanding gentleman that didn't charge us being our wallet was already. This J&J screwup crew charged us $600 for nothing but a story and gave us a good insult and inconvenience. They have no honesty or integrity especially when you look at their business practices and the charges accompanying them. They didn't even charge to their stated charge of standards first informed us about in the beginning.They don't even have a price list. Charged us from the time of our call from their hip, made us wait for them to get a wire tester they most likely already had, dismantled our truck to play the procrastination game of raping the customers wallet by dragging out time on the clock without a mechanic. We argued the charges. At the end, they even settled at the rate we were attempting to agree to and couldn't even hold to that price on the phone or in person. Then the guy on the phone, the 1st guy again, talked to the mechanic informing them of the charge which he argued the issue. We want our money back. They did nothing in the form of a repair, they lied, procrastinated with us to make a bigger bill bigger, did nothing but attempt to make things worse. ZERO rating. Refund due!

From the owner: We specialize in road side repair. We know how critical it is for you to get back on the road. Our…read more30 year techs work hard to get you back on the road. Now serving Arizona to Texas.

I HAD TO CALL THE LOCAL SHERIFF TODAY 10/14/2020…read more My truck blew a tire while passing through Van Horn Texas today so I logged onto NTTS Breakdown and found a local tire shop called Rocko's Road Service and spoke to a gentleman named Rocky. I told Rocky that I needed a rear drive tire for the driver's side and of course he said no problem. Because the one good tire on that side was maybe at 50% wear I inquired as to a used tire in good shape with similar thread depth. Again, he said no problem so my drivers took the truck to his location. He called me once they arrived and told me that not only did I need one tire, but needed tow for the opposite side as well. I asked if he had a couple more drive tires for that side as well and he said yes. I asked him to take some pictures of the tires and send them to me. The pictures showed the tires laying on their sides with one resting half on the other. I immediately called him and asked why the thread patterns were so different to which he replied that two were steer tires. I told him that I was there for drive tires and not steer tires to which he RUDELY replied, "they're already on the truck so you have to pay me for them". I mentioned that drive tires don't usually get mounted on the rear and would like them removed as I was there to get drive tires and not steer tires...he hung up the phone then sent a text to my phone demanding payment. I called my mechanic in Charlotte, NC and got him on a three way with Rocky which ended in Rocky once again hanging up the phone when he was told that due to the weight differences between the front and rear of the truck, front steer tires was not recommended. I then called the carrier's safety department and again got them on the phone with Rocky. The results were the same as he once again got severely agitated and told the safety manager that he did not appreciate anyone telling him his business. I called once again and at that point was told that he was going to seize my truck and lock it inside the gate. I CALLED THE LOCAL SHERIFF. In conclusion with the Sheriff present after about an hour of going back and forth, he finally agreed to write on the invoice that the tires were DOT compliant and that if they were to be deemed non-compliant the he would give me a full refund. Without the Sheriff this would not have happened. This Rocky gentleman was very vulgar, and every other word out of his mouth was profane. He is without a doubt the most unprofessional business owner I have ever dealt with. DO NOT USE THIS SHOP...DO NOT CALL THIS SHOP...DO NOT REFER ANYONE TO THIS SHOP...DO NOT SEND YOUR WORST ENEMY TO THIS SHOP. By the way, when I called the Sheriff, halfway through my complaint the dispatcher suddenly asked me, "Is the guy's name Rocky?" to which I replied yes!

The guy takes my call and gives me a 60 to 90 minute ETA. 90 minutes later he can not be reached…read moreand several hours later still no tech. WTF? beware.

The staff was very accommodating, they were very helpful and went beyond…read more the normal goals to help us get back on the road

Pulled in since we had a screw and low tire! No way we could have made it back to El Paso from Van…read moreHorn! Mike took my tire off and fixed it immediately! It was done in 20 minutes and we were back on the road!! Thanks MIKE!!!!

These people are scammers, stay away from this guy. He will quote you on the phone, then when he…read moreshows up price will be double. He operates with his personal car and his business address is a PO Box. He's not a legit company. Avoid this guy at all cost. He and his wife are scammers!!!