Bob Halls is incredibly kind, knowledgeable and helpful. I always have a successful experience when…read moreI visit my bank.

From the owner: HarborOne Bank, headquartered in Massachusetts, has $5.36 billion in assets. For over a century,…read moreHarborOne's mission has not wavered...total commitment to our customers, our communities, and our colleagues. Today, we serve communities in Massachusetts and Rhode Island with the very best in personal and small business banking products and services delivered through our network of full-service banking centers, and an extensive suite of online, mobile banking, and cash management services. We provide mortgage lending throughout New England as the parent company of HarborOne Mortgage. Our Commercial Lending team is comprised of seasoned veterans who specialize in meeting the needs of today's business leaders who need "big bank" services with the local bank feel. Loans, lines of credit, cash management services, and commercial real estate are our areas of expertise. Our lenders are headquartered at our Corporate Office in Brockton and at our Commercial Loan Offices in Boston and in Providence, RI. HarborOne was established in 1917 as Brockton Credit Union, changing our name to HarborOne Credit Union in 2004. In July 2013 HarborOne converted to a bank to provide more opportunities for growth and to better meet the needs of those who wanted to do business with us. Deposits are insured by the Federal Deposit Insurance Corporation (FDIC).

The People who work there are wonderful. So very helpful. My only gripe probably cannot be…read morehelped....I have the hardest time paying my loan there. I can't get the online web page or the automated number to let me pay without actually having to drive there. It's hard as a working mom to get there every month. I tried to snail mail once to save myself trouble, and it got there 3 weeks late (lol, not Eastern Banks fault). I know I get what I pay for and the rates and people are great. It's just hard.

We are a small Condo Association and we wanted to purchase some CDs to invest our Capital Reserve…read moreFunds and Eastern Bank has outstanding rates and options. Andrew Millard helped us thru the needed documents, signatures and funding the CDs in a very efficient straight forward process, much appreciated, no surprises. Also, we learned that as a condo association, we are self managed, that the association needs to file State and Federal taxes annually, Andrew copied back statements (back 5 years) for our accounts that were not available to us via the Eastern Bank website, the customer service was excellent, timely and far exceeded my expectations. All the Eastern Bank employees at this branch are knowledgeable, happy and have a "can do attitude" for their customers. I would highly recommend this team of professionals for any banking needs

The employees are pleasant and helpful. You're always greeted with smile and the service is quick…read moreand efficient!!

The BEST bank ever!! I originally started my account over 40 years ago when it was Mutual Federal…read moreSavings Bank , they are now North Easton Savings and nothing has changed. The service is still great and the staff amazing. It is like family there and my entire family banks here. I recommend this bank to all my friends. You can't go wrong. Thank you Deb and Kristen for making banking so easy.

I have been a member of Bridgewater Credit Union, then they became Merrymack Valley and now…read moreBrightBridge Credit Union and so far this change is the worse one yet. I also have problems with the online banking and they are not a member of the NCUA or MCUA. The closes branch is 3 towns away. I used to go to St. Anne's when I needed an atm, but now it says that I will be assessed a $3.00 fee. I went inside of St. Annes and they looked at my Brighthouse card and said that BrightBridge is not a member of the NCUA or MCUA and it is possible that I may be assessed a fee. I plan to get my things together and change banks.

The absolute worst website I've ever used I can't get on…read morefrom my phone ever I wanted to deposit checks remotely and it said unsafe site I tried on my iPad and I got the same message This a constant problem I received a phone call from the cu and it was so garbled that I just ignored it The called me by a completely different name and the name of the person calling was not the same thru out the messages I'm sorry but I think it's time to find a new bank

Their website is a mess, because they keep on gobbling up smaller credit unions, which makes it…read morevery difficult to access my account to pay bills, etc. invariably, I have to call them & generally get someone who'll assist until the next time they change their website. . .

Great Credit Union. Better than Merrimack credit union. But the original credit union MAFCU it was…read morebetter than all of the credit unions that took over at this establishment. My mom has been a member for over 50 years. She started off with MAFCU.

The most amazing staff around!!! My preteens have accounts here and the staff treats them as adults…read moreas it should be. But they are much better they know each regular customer and it's a welcoming family like interaction

I just experienced what I expected was going to happen after this "merge". I called customer…read moreservice, got the automated response, selected to stay on hold while waiting for customer service and 20 minutes I'm still waiting and having to listen to this annoying music. I've been a RFCU customer for about 30 and this NEVER happened before. My first casualty post merge. It's very disappointing. RFCU was always about good customer service. Today- not so much

I have been going to Sheila every for 6 or 7 years. She is always professional and go thru…read moreeverything with me. I am in and out in about 30 or so minutes and even if there is a wait, she is accommodating every time!

I've been going to Shiela Smith for around 10years. She's amazing and very knowledgeable. We travel…read moreover an hour to see her and we'll never go anywhere else. She's great at explaining and will give you tips for the next year!

They closed the Wareham branch. No local services. The credit union at first said they were having…read moreproblem hiring people and was a temporary situation. Few months later, they closed it permanent. They opened several new branches elsewhere outside of Wareham. Pulling all accounts out.

Lost my debit card the other day. So I called an cancelled it. Went to the bank yesterday to get…read morea new card. Got the card, thought I activated it. Went to use it at a store and it didn't work. So I went to the bank this a.m. to try to activate it again. Didn't work so I went inside. They printed me up a new card. Still didn't work. While at work I got a call from an unknown number. It was Harbor One Plymouth (Heather) calling to tell me that my card was ready. My only complaint with Harbor one is there isn't one close to where I live.

Love, love, love this Bank! Best Customer service around. They are always super helpful and…read moreextremely understanding! Nothing like the big Banks, where you just seem like a number to them. We have our mortgage and all of our accounts with them! They also have freshly made cookies and coffee served on Fridays and Saturdays!! Such a nice touch!