Been going there for years. They are great. The workers are awesome and will help you with anything…read moreyou need. Make you feel like family.

Excellent customer service! I am so impressed with the professionalism of the staff here. I've only…read moreneeded to call customer service a few times but each time they were prompt, friendly, knowledgeable and helpful.

The workers at this bank are always super nice ! They are never pushy in sales but eager to help…read morewith any issue you have either over the phone or in person. The manager Nina is outstanding !

I only wish I could give a zero rating. Ripoff/scam artists like no others. I've lived all over…read morethe country and done business with dozens of banks over the years. The Somerset Webster branch has the absolute WORST customer service anywhere. Long teller lines, unfriendly staff, and aggressive salespeople who brought my elderly mother to tears by their relentless bullying of her to lock up her money for much longer than she wanted. Watch out for Melissa, who will tell you that you need specific documentation and then tell you it's not sufficient when you bring in exactly what she requested.....not once but TWICE.

This is my regular bank. The service I receive is outstanding. Mrs O'Sullivan is wonderful handling…read moreany issue or question you may have. I would highly recommend recommend this branch in Falmouth Ma

I have been banking with Citizens Bank for overc20 years and they are fantastic. I had a recent…read morefraud happen and was devastated because I was on vacation and I was in the red. Citizens refunded me the $5000 in two days. They have helped me time and again. I am a lifer with them!!!

Im not happy with bank 5 in Bristol or fallriver .on nov 3rd i went to the Bristol branch reported…read moremy debit card stolen .they ordered me a card in the mail .its nov 18 still no card .i call fallriver the lady said that the Bristol manager should have issued me an emergency card .i called Bristol last week she gave me the run around and said is get it wed which was yesterday still no card i cant even get access to my money i work late every day and the bank closes early .i tried calling fallriver today the lady said i was harrasing her wth i want my money. I havent had acess to my money since nov 3rd i told her check my account .they dont care about customer.i called Bristol the manager was too busy in a meeting i guess we as customers aren important.i. used to bank in swansea nice people .ive had babl 5 for 4 years ive been a good customer.but i guess we mean shit you banl 5

Greatest bank I have ever been too. They are always smiling and a joy to be around. They also go…read moreabove and beyond to help there customers. I live on fall river but drive to this bank in Swansea cause its worth it. Thank you all for being so amazing!!

Clean and efficient location. I come here a couple times a week and always have a good experience…read more Their staff is friendly and knowledgeable - it's truly a pleasure doing business with them!

I love webster bank. Friendly and knowledgeable staff.read more

Absolutely the best bank ever!!!!! There customer service is exceptional!!! They take the time to…read moretalk to you and help you when needed, you never feel like just a number they get to know your name. There always pleasant. I had been at bank of America left there cause there out to screw you. PLEASE IF YOUR LOOKING FOR A BANK PLEASE GO TO WEBSTER BANK!!!!! YOU WON'T BE DISSAPOINTED

It is too bad that some people have had bad luck here. I have to tell you that whenever I have gone…read morein, I have been greeted with smiles of recognition. They remember me, even if I havven't been in for more than six months. They have helped me transfer money from an account at a bank based in California, teaching me that I don't need to write myself a check to "start up" the account every Spring, and transferring money back to the account in the Fall. I was even potentially overdrawn, they called me and allowed me to transfer money and was never charged a nickel for this. Amazing, for an account which requires a $1000.00 balance for free checking (for seniors?). It doesn't get any better than this!

Unreliable banking online. Frequent issues with bill paying and just getting to the bank site…read more Never have this issue with my other local bank

Every time I come here staff are friendly and accommodating! They make it very home town feeling…read more The building is moving along and is going to be beautiful when it's complete! Easy access with plenty of parking