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Rocket Repair Nationwide

3.7 (3 reviews)
Open • Open 24 hours

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Services - Rocket Repair Nationwide

Commercial truck repair

Trailer repair

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RWC Group

RWC Group

(12 reviews)

Pacoima

I had given RWC Group a 5 star review due to my experience with their parts department. I'm…read moreunfortunately changing it to a 1 star after dealing with their service department. MARIO GARCIA (Service Manager) is an absolute nightmare of a person to deal with. We own 4 MV 607 trucks and I took 1 of them in for a minor recall. On the letter it said that the work takes 1.75 hours of work. Called Mario and he kept saying it will take them a day to get it done which I was fine with. Dropped of the truck on a Thursday at 2pm. He checked it in on Friday. Called him end of Friday to see if it was ready. He then said Monday. Called him end of day Monday, and he said now it will be ready on Tuesday. When I tried to explain that I'm frustrated with the lack of transparency and the truck being down for 3 business days for a simple recall, he got very confrontational and loud saying that they did not have the part and had to order it which he had not mentioned on Thursday, Friday nor all day Monday. His demeanor with clients is very unprofessional, 0 courtesy and does not own to his mistakes. He admitted that he didn't know they didn't have the part which could be acceptable (as we are all human) when you say it in an apologetic demeanor rather than a confrontational demeanor. In my opinion is wrong that a company like International and RWC Group to put such an individual to treat customers in such an unprofessional manner. We've dealt many time with the Westrux service department and unlike RWC, we always get treated with courtesy and professionalism.

We purchased a Hino and Paid over $100,000.00 not including additional insurance. The additional…read moreinsurance was over $8,000.00. Everytime we bring in our truck for service or repairs we end up getting charged! which makes no sense!. The employees say they do not see we purchased additional insurance on their computer. We have the Paid Checks to prove we did buy additional insurance. We have been working with Andy at the San Fernando Office he always tries to help us out. He has great service. I understand it's not his fault. All this comes from the person who sold the truck to us. His name is Barry Sloan. They are trying to resolve this matter. I hope Barry can put into the system our Insurance and this should solve this problem.

Rocket Repair Nationwide - truckrepair - Updated May 2026

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