Came for a car wash. Went through and still had bug juice on my window. Went through again and waited 10 minutes for someone to finally walk over and told him my car still wasn't clean. He then proceeded to say "we don't rewash it unless you got the 16" Well I'm not paying again for a shit wash?!? He then says if I leave "leave them a 5 star review he can rewash it" WHY THE ACTUAL WOULD I LEAVE A 5 star REVIEW FOR ANOTHER F WASH THAT LEFT BUG JUICE STILL THERE THE FIRST TIME?!?!? It's already a one star wash WHY WOULD I NEED TO LEAVE A REVIEW SO YOU CAN FIX UR SCREW UP????? Would have been off saving the money and washing it myself. ITS SOAP AND WATER read more

Rocket Express Car Wash - Shit on window - Car Wash Near Me - Meridian, Idaho

I'm pleasantly surprised, after a long road trip and hundreds of bugs all over my car I ran it through Rocket and selected the middle grade wash. In the past I had Epic and then Cobblestone when they took over Epic. I was always disappointed how the back and bottom half of my car was left dirty, but with Rocket the car was left clean with little water that needed to be dried off. Another complaint I had with the other car washes, I was always left having to wipe everything down. Rocket is currently running a special for half off your first two months when you sign up. read more

Always ALWAYS great service. Cleans your car very well. Quite a few visits so far. Your car needs a bath. read more

I keep trying to reach the Mgr ever since my first post, No one ever gets back to me, they just keep sending the same reply.. Don't use Rocket Express to wash your car, but if you do, make sure you don't get swindled into something you didn't ask for, by their attendants. Thank you for contacting Rocket Express. We have received your request and we will get back to you as soon as possible. Thank you, Rocket Express Customer Service This email is a service from Rocket Express. I posted a review on Yelp, Your Rocket Express Manager replied saying to contact Rocket Express to resolve the issue. The site given is http://rocketexpress.com/meridian-id however when I pull up the site it wants me to login. I don't have a login since I did not sign up for a membership. Your attendant signed me up without my knowledge or consent. I never asked for a membership. All I wanted was a one time car wash and now I'm having to jump through hoops to get a $35.00 membership fee (I did not sign up for) refunded. I would like a reply from the manager. And I will continue to post on Yelp with every communication we have until this is resolved to my satisfaction. Thank you Rebecca read more

Both of the mirrors on my wife's 2018 Honda Odyssey are now scratched/damaged due to this place. Due to the loud scraping noise when it occurred, she went in and met with them. They filed a report and immediately denied it. Two memberships canceled. I would avoid this place. I'll be informing my company that we will no longer be using them for the work trucks as well. As well as everyone else I talk to. read more

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Neat car wash drove out of the way bc of the vacuum set up. I paid $20 . Heads up vacuums not included . Lame. Not valued at that read more

Rocket Express Car Wash - Carwash - Car Wash Near Me - Meridian, Idaho

Rocket Car Wash in Meridian: More like Pocket Car Wash--because they'll happily take your money and leave your Jeep just as filthy as when you pulled in. We put the top back on my Jeep this weekend and decided to get it cleaned up. Before paying, I asked the kid running the booth if all the brushes would be used, since I've got a brush guard on the front and a high-lift jack on the hood. He assured me it wasn't a problem. So, I went with the "premium" $20 wash. Guess what? Not a single brush touched my Jeep. Not. One. The "premium" wash looked more like a $20 misting station at Roaring Springs. My Jeep rolled out looking like it had just finished a dust bath at the Owyhees. When I pulled around to complain, a different employee (standing right next to the kid who originally told me it wasn't a problem) said, "Oh yeah, your equipment would damage our brushes." Funny--since that was the exact question I asked beforehand. Then, in a move straight out of Gaslighting 101, he told my wife and me we "misunderstood" the kid's explanation. And the kid just nodded along, like some kind of human bobblehead. If the brushes weren't going to be used, why in the world would I drop twenty bucks for a wash I knew wouldn't clean anything? So, let's call it what it is: They lied. They took my money. They delivered nothing. That's not customer service--it's theft with a rinse cycle. Unless you enjoy being lied to and watching your money swirl down the drain, avoid Rocket Car Wash. Your Jeep, your wallet, and your patience will thank you. read more

The service was phenomenal! I came to the wrong car wash, thinking that it was a different one, but they gave me a screaming deal, and treated me amazing! The car was washed, wonderfully, and the amenities that they offered for the cleaning the inside of the car process was amazing! genuinely made my day! read more

Rocket Car Wash Meridian, Idaho. Poor quality of wash. They used to do a real good wash, now there are so many major spots left dirty. They no longer apply prewash to eliminate the bugs resulting in the bugs still being there after running through the wash. Tire shine got applied to only a portion of the tire. read more

I took a star off my review because they don't accept cash. Also, they have all these flags saying $5 car wash, but they immediately tell you it's a terrible wash and isn't worth it - trying to just up-sell you! read more

My husband had his truck washed today at the Meridian location, he had the basic wash, the truck was not clean. He asked to go thru again and the employee was very nice, saying that unless you get the mega wash you can't go thru again. We have been going there several years and if it didn't get clean they were happy to wash again. So my husband paid for a car wash and his truck is still dirty! So folks, please vote with your dollars and chose a car wash that cares! We will not go back! Also they took away mat scrubbers, they are really cutting corners! read more

I would not recommend this car wash to anyone. AVOID AT ALL COSTS!!!!!! I went in for a car wash at the Fairview and Cloverdale location in Boise. I had the mega car wash monthly membership and have absolutely loved taking my truck through, as well as my kiddo enjoying all the colors from the wash. I called to cancel the membership and was asked if I was sure I wanted to cancel. Why on earth would I want to give them any more money when they cannot even respond or attempt to help on damages caused by the car wash. I went in with both mirrors on my truck and came out with one mirror on my truck. I pulled around and went into the customer relations office and a kind employee took an incident report and several pictures of the damage to my truck. I had to call the next day to get an updated on the claim only to find out it was denied the day it was submitted. I have responded to the claim and request it be reviewed again and gotten no response. I left a google review where the owner left a very generic comment to reach out via the link provided and all I get is the generic help desk response email. Not a single person has reached out to even discuss this issue or to even try and make it right. This makes me feel like they have no intentions on making it right. Now I will be spending $1,600 to replace the side mirror with no attempt from Rocket Express(Zip Car Wash) to make this right. This car wash cares more about money than the customers that keep them open. read more

Rocket Express Car Wash Meridian, Idaho, located at 1717 W Island Green Drive Very poor customer service! Equipment continuously not working! July 2025 after going through the wash my truck was not clean, left side still had mud all along lower body. I was informed about new policy of not being allowed to go through a second time. I requested a refund and was told I had to call get a refund! I was provided a number 855-913-5653. I spoke to Ben and he said he would pass my request on to the refund department and someone would get back in touch with me. I could tell that Ben was giving me the run around and taking advantage of me. I refused to leave the line until I received my refund. I was given a refund before leaving. Canceling our monthly membership for my wife's car was very time consuming. Nowhere on their web page can you cancel. So again I had to call 855-913-5653 talking with Ben it took over 12 minutes to cancel my account. I would not recommend Rocket Express Car Wash to anyone! read more

Here's a story for you all to read. This car wash is on my way home from work on Cloverdale in Meridian ID. The seal for my Ram truck window came off in the car wash. I chatted with the employees right after & they couldn't do anything until manager was there so they took my name & phone to call back. I made sure they would call me back same day but that didn't happen. I messaged Rocket Express Car Wash & they told me to go back a fill out an incident report. I went back today to an empty office. Waited over 10 min & said forget it. I messaged Rocket again & gave them my name & phone AGAIN to call back set appt. Still no call back. It will cost me $155 to replace that seal $ I doubt I'll ever hear back! read more

I've been here twice, the first time my car came out with new scratches I blamed it on me not noticing before, the second time there were even more scratches... don't go here, go to one of the other hundred car washes in town that won't scratch your car read more

Danny and Ben were awesome! Great customer service. Rocket express provides automated mat cleaning.

Working to address my concern. Typical lip service. Not a word from the business owner about the bait and switch. DONT EVER buy a contract from them. read more

I signed up for their unlimited monthly pass this week and got my first car wash. The entire experience was a positive one -- the attendant was friendly and knowledgeable, the wash cleaned my car's exterior very well, the tires shined like they were new again, and the powerful vacuums took care of the interior. They even provide microfiber towels to wipe down those pesky areas that are still wet after the air dryers do their work. I was a loyal customer of Quick Quack Car Wash in Sacramento for several years; but now I am a big fan of Rocket Express! read more

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Every time I visit my inlaws in Eagle, I come to this car wash! This is one of my first stops after we make the drive here from Washington--this car wash gets all of the gunk and road grime off of my truck and makes it looks shiny and new again. The staff is super helpful and friendly. The vacuum area is covered and kept clean, and there are always plenty of damp towels to wipe down your interior with. The membership is WORTH IT. For the cost of 2 washes a month, you get unlimited washes. Signing up and canceling are easy peasy. We were there for a couple of weeks and signed up because the wind and dust were blowing and I knew I'd be at the car wash enough to make it worthwhile. We canceled the day we left town and it took no time at all. If you love your ride, this is the place to take it. read more

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The kiosk has a has a slot to receive cash payments. No where does it say cash not being accepted. Maybe have the two gentleman standing at the kiosk could i don't know take cash payments rather then stand there and push a button on the kiosk that was ment for the consumer to use. read more

I used to come here a lot, pretty much my go to place. The employees are nice and hardworking and the wash is fine. Unfortunately they stopped taking cash which basically says they don't value or want my business... so ok, bye. read more

Great people working at this place, really generous dudes. Izzy helped me out with complications with my car and was awesome throughout the whole thing, 10/10 recommend. read more

Been a customer of these guys for close to a year now with their monthly unlimited plan. Never had nor caused issues. I went through their wash the other week, and one of their machines half ripped the keypad off my 2018 Ford F-150. I immediately reported it. They told me a week later that they reviewed security footage, and a "shadow" on my door suggested to them the keypad was already off. So they won't be covering it. I'm not an idiot. And I'm not blind. That pad was fine when I went in. The clip was broken when I came out. I'm not asking the moon and the stars. It's a $46 part plus what I'm assuming is light labor to get the door open for installation. All this for a loyal subscription customer. Instead I get excuses, and basically get called a liar. Very disappointing. I plan to cancel with them. read more

They badger you until you buy a monthly pass. Not friendly. I now go across the street they are much nicer read more

Rocket Express Car Wash is a good choice to have your car washed. My experience has been excellent with helpful Customer Service from their employees, like Issac and manager Ethan who resolved a gift card issue for me. read more

We drove from California and had a lot of road salt residue on our car. We were greeted with a friendly smile and Isaac had asked us if we have been there before. It was our first time and he made it really simple and easy to understand. Our car came out super clean and my daughter had a blast watching all the water and colorful lights in the car wash. Will definitely be back! Thank you :)) read more

Absolutely love this car wash. They are friendly and not too pushy to buy the monthly package. When it's slow they help entertain the kids with air blow fights and Simon says ha ha. I love the vacuums they are never out of order or clogged. read more

They signed me up for a monthly membership without my consent. I will never go back there again.

Horrible car wash. Absolutely the worst I've ever been to. so much dirt left on my truck, especially the back. Didn't waste my time with the re-wash. If it didn't get any off the first time, what is a second time going to do? read more

I really like the wash job that Rocket Express does on our car & truck...We go there regularly & there staff are always friendly. I had taken my wife's car to get washed this time after dropping her off at the airport. After going through the wash, I pulled in a parking space to dry off the car. I got out & started wiping down the car when I realized I didn't have my key. I had locked my keys & cell phone in the car. I went to the office and Ethan & Chase came out with a tool and was able to open my 2021 Ford Explorer. Woohoo, Crisis averted by the helpful staff at Rocket Express. Thank you Ethan & Chase. read more

Be careful!!! The car wash does a decent job but I'm not happy with this business. I live in Phoenix but was visiting in Boise last month. When I drove through their wash, the attendant talked me into saving money by getting a month of washes while I was here. I used the wash three times while I was there so felt I got a decent deal. The attendant said nothing about renewing, except to not that i could renew at the end of the month. A month later, I see a $20 charge on my credit card. read more

Had a monthly membership on multiple cars for over a year. Without any notification, the monthly rate was increased. Attempted to call multiple times was never able to get through to anybody. Decided to show up in person only to find somebody just sitting behind the counter ( I called minutes prior and left 2 voicemails for a call back). All the employee did was shrug their shoulders, and look at me confused when I asked for cancellation confirmation. Do yourself a favor and don't waste your money on this place. read more

New location few mins drive from the new Costco. Wonderful and strong vacuums. Easy to understand plans and always a staff member available to help and answer questions. The other location has a wonderful mat washer that I think is also available here. Haven't seen it yet so can't guaranty it. My fav car wash in tower. Simple and straight forward process and great cleanup area too read more

Loved the wash subscription I had. Went to cancel in November, guy that helped me said i was all good and cancelled, they have charged me $80 since for a membership I physically came to cancel. I have called many times, left voicemails. No answer. Waiting for Chase, the manager to respond and figure out my reimbursement. read more

I have a monthly subscription and love it! J wish they had multiple car options! Transferred my subscription to my new SUV without a question! read more

Every time I go to Rocket Express on Linder and Chinden I'm always greeted by happy and enthusiastic employees, something you hardly ever see these days. The quality of the wash and equipment is top notch, and today I needed to wash our large rubber mat in the back of our Subaru which doesn't fit through their mat washing machine (which is great and free when you wash your car) but one of the employees named Kevin offered to take it and power wash it for me which was a huge blessing! Kudos to Kevin foru reaching out and helping do that. I don't know who at Rocket express hires the employees but you're doing a great job! And Kevin, thank you for the help! read more

just got my subscription here the wash does a amazing clean up the staff are great i felt welcomed one of the staff members peyton was sure to give me some air refreshers on my way in! and ethan is super friendly and knowledgeable. the employees are great i wouldn't complain about this place i highly recommend:) read more

I've visited this car was around 100 times over the past year. With the monthly subscription service, I could visit every day if I wanted. It's an incredible value, the staff is friendly, and I've never had an issue with damage to my car here. Other car washes have damaged my car. Compared to other car washes, I feel like this location does a noticeably better job than others, especially with the drying and tire shine. read more

Rocket Express Car Wash - Car Wash Near Me - Meridian, Idaho

Loved the car wash when i used it! My problem is that i told them i was moving and i needed to cancel. It's been over 3 months and I'm still getting charged. I call and no one answers. There is a form online to cancel but i no longer have the windshield sticker (because i thought it was cancelled) and you need that to make changes online. Can't find an email address anywhere. I do regret getting a membership..because at this point I've paid over $100 without using it once. :( read more

I've had a similar experience as others here regarding damages. Took the car thru, noticed light abrasives marks on both sides of the vehicle, same areas, same everything. Not harsh mind you, they were lite. The fact that they were balanced on both sides would leave to one to reasonably conclude it happened at the same time. Filed a claim. Told we'd heard a week. Nope, I had to reach out and was told we emailed you. Nah, that didn't happen. The email I did end up getting was rather curt. I was informed that no one else complained about the same thing so it didn't happen. Or, stick with me on on this, maybe people may not have noticed because again, the abrasions were light? They shut down the machine AFTER the complaint is it possible the staff addressed whatever it is they had to and so then the issue/problem didn't repeat itself? They used HD cameras to watch? Really? The cameras can seen thru brushes while soaked? That's pretty impressive tech there. Let's just see if they'll gladly cancel my membership more expeditiously than when they replied to my complain. The staff themselves are nice. Well looky there. They cancelled the membership within an hour of my request and posting this review... read more