Terrible wash. Damaged a vehicle and rather than help get a solution, the manage was dishonest in there insurance claim for the repair. Steer clear of this wash, the customer service is non existent. Don't waste money getting your vehicles damaged. Go to J's. read more

Absolutely rude. I will never understand treating people as if they don't matter when it's your job to do so. My mirror cover came off. The manager took it so personal. All I wanted was my mirror cover. She told me I would receive a email the following day to come and pick it up. No email came. I called their number it's a 1-800 number and does not connect you directly. Please hire a new manager. read more

My husband and I took his car in for a wash this evening only to leave completely disappointed. Apparently a Rising Star wash isn't enough to get a clean car. When we saw how dirty everything was after going through the wash, my husband pulled up and asked the employee if we could pull through one more time to correct the issue. The answer was no. Why call yourself a car wash if the goal isn't to wash the cars coming through? Minimal effort was required to right this wrong and provide an iota of customer service. read more

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I would not recommend Rocket Car Wash. My husband went through with his truck and the employee attempted to sell him a monthly membership. He declined and instead purchased a single car wash. The wash was not thorough, and there was still debris left on the vehicle. He immediately drove back to go through the wash again, which many car washes allow when the first wash doesn't fully clean the vehicle. However, he was stopped and told he could not go through again because he did not have a monthly membership. This was very disappointing. We paid for a service that was not fully delivered, and instead of correcting the issue, they refused to rewash the vehicle unless he purchased a membership. That is not acceptable customer service. We will not be returning. read more

I went to the doctor today and parked under a tree, when I came out there was a lot of bird poop all over the car. Did not want to ruin the paint so found the nearest car wash. Which happened to be Rocket Express Car Wash on Fairview and Cloverdale. They were nice enough to take my money, they were not very busy. Went through the car wash at the end there was still bird poop on the car. I drove back around and politely pointed out that the car wash didn't clean that well. The attendant proceeded to say that they do not rewash cars unless you are a member or buy the top tier car wash. I said that was not acceptabl, I expected a better job for $10. Then she rudely said you can pay again or leave. I will never go back to another Rocket Express Car Wash again. That definitely was a waste of money and time. read more

Holy shit it smells like actual dog shit every time I come here. The whole tunnel ride in gagging and plugging my nose

Have used this wash for years. Today it ripped the valve stem off my tire going flat in wash. Drove around front for assistance and tire cracked from driving on it. Sarah the manager offered zero assistance to help me get tires fixed. Only offered to file a claim. Then tried to blame my valve stem cap for causing the damage when I've been taking the car there 2 years without issue. Upon further inspection found the inside of both rims on the driver side damaged and ground off from the rails of the car wash over the past two years. Sarah filed a claim and the email said it takes 5 days to review and that they'll get back to me. So after waiting for roadside assistance to help put my spare on here I sit at tire shop buying new tires and tpms sensor for the tune of 900 dollars and I still ha e to get estimate from Ford on the rims. This car wash has been lacking a quality wash for a long time. The worst part was when I brought the damage to Sarah's attention she didn't even stop the wash and inspect it to ensure others wouldn't get damaged. I showed her the damage to the rim and still did not stop wash to inspect it.just get letting other cars proceed without any care. I'd give their establishment 0 stars if I could. I get shit happens but to not offer any assistance to get me on my way is ridiculous. 0 care 0 empathy. Only a I can file a claim for you response. Do better. read more

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We had used this car wash once before last year. Today we stopped in to get a car wash and chose the $17 wash. The guy standing at the gate wouldn't take the payment in cash! He requested we use a card to pay. He said they have no where to store cash!?! How about inside the machine that is in front of the gates? There was never a need for a person to stand there and push the selection buttons for you anyway. Since when is cash not accepted and not legal tender everywhere!!!!! We left and will not return. read more

if I could leave a Zero I would. I had a subscription for a year. not issues on site, but moved out of state and needed to cancel. have to call a Customer service # to cancel. Have called during their business hours at least 2 times a week for a month trying to get it cancelled and hold for 15-30 mins each time before I have to hang up. They charged me again. On hold today for 18 mins, finally got someone. They will not refund me the last charge unless they put in a ticket for the location to approve it. Total wait time on this last call was 28 mins. Will see if I get a call back. read more

Paid $15 only to have our car half washed. Had the manager come out and they wouldn't rewash it or refund us. Terrible car wash and worse customer service. read more

Rocket Express Car Wash - This side of the car wasn't washed at all. - Car Wash Near Me - Boise, Idaho

I have been going to the Rocket Express for years and love it! And today I accidentally locked my car keys in my Jeep and my phone was in there, so I went to the customer service area and the lady working was great and said they actually have a kit to get into locked cars! Clive, (sorry if I spelled that wrong) was able to get my car unlocked and he was very patient and kind! They saved me a lot of money by them being able to get my keys out of there themselves! Thanks so much for the great quality service! I will continue to drive out of my way to go to their car wash! read more

Rocket Express Car Wash - Fresh & clean! - Car Wash Near Me - Boise, Idaho

My friend came through this car wash and got her car door all scratched up. Unfortunate her car is over 10 years old and they said they couldn't do anything. Understandable, but management was not very nice. Very passive aggressive and unprofessional. read more

What a bunch of ass holes. No repeat wash if it's not clean. If that's your new policy maybe you should tell people. Then the attendants just smirk. All they wanna do is up sell. Fuck this place. Use a locally owned business. read more

Washed my Car and it came out looking the same . I attempted to go back through car wash line to re-wash my vehicle and was quickly turned away . It seems they don't guarantee there wash unless you pay for there top car wash package which is $25 dollars .I own 3 vehicles and two of my vehicles have monthly subscriptions to this car wash . The vehicle I was trying to wash was a non subscription vehicle . I was not aware of this policy nor was I told . I will be canceling my subscription and take my business elsewhere read more

Beware using credit card!! A YEAR after canceling the service my card got charged for a new monthly billing! After repeated emails I was forced to take it up with my credit card. Besides, there are better values around!! read more

These folks r scam artists.. They recruit you for $10.00 unlimited month car wash, then when its time to cancel, before your nonth is up and it goes to $35.00 per month, THEIR MAILBOX IS FULL!! On your receipt it gives a # to call to cancell BUT THE MAILBOX IS FULL!!! SCAM ARTISTS...BEWARE!!!!! read more

The guy they've had pulling people in seems to hate his job, never smiles, if anything he's frowning. They must be under new management because they always greeted you with a smile in the past. I own a business here in the valley, and customer service is something I have always told my employees is paramount. Thinking about switching to Mr. Car Wash. And maybe the right side of the vehicle doesn't need to be sprayed, but why spray the windshield and left side if that's the case? I asked him once if he could, and he said no, it doesn't need it and acted put out when I rolled my window down. read more

All I wanted to do was to wash my car. I have used Rocket Car wash for several years and like it. The attendant would not stop his sales pitch. He became abusive to the point I had to tell him to provide me what I ask for and told him he could not force me to purchase what I did not want. He worked me like a Carny on the midway at the county fair. Disgusting way to do business. Boise Id read more

Back in 2022 I had their monthly auto charge but when I decided to cancel because I wasn't getting value of service for amount charged they never cancelled the auto charge. Juniper/Barkley CC still kept getting the monthly charge. They never did put through my stop request nor refunded the invalid charges. I finally cancelled my card but to this day that old CC shows $319.96 owing, and I am told by Barkley that Rocket Express would need to send a credit ti clear the account. They wouldn't back in 2022 what makes Barkley think they would now??? I'm stuck with no way to rectify the situation! They have forever ruined my credit read more

Took our Tacoma to this place for the first time and the chrome trim part of the grill, which is not even supposed to detach from the grill, was pulled off and the plastic tabs that held it are broken. Bought this truck new and nothing like this has ever happened to it until now. Usually go to Mister trouble-free. There is a big sign saying they are not responsible to damage to vehicles over 10 years old! I guess we all should have been warned and it's somehow our fault? The truck did not come out that clean either. Avoid. read more

Scratched my car and the so called management hides behind corporate policies, worthless!!! Don't take your car there. read more

Hunter is an amazing employee. I was having issues and he went above and beyond to help me and make sure i got A+ service. Thanks Hunter!

This place has really gone downhill fast!!! They dont spray the windshield anymore upon entering the car wash. They didnt supply towels stating they were all stolen. The employees didnt seem to care either. We have been going here since they opened. Will be going somewhere else! read more

I have a brand new 5.0 Mustang GT. Was using metro for a bit but was not fully confident in there system to not scratch my first brand new car with in 20 years. Dont get me wrong Metro is good to- been through it many times at many locations in many vehicles but wasnt taking any chances with my new 5-oh. Switched to Rocket as it was slightly more convenient anyway. IMO the wash equipment is better and provides just the right amount of vehicle body/wash interface, fresh cotton terry towels for drying, covered area provided, great vacs. I watch and inspect my paint regularly and have not noticed any scratching. Goodbye handwashing!!!! Only complaint is 10a open on Sunday. 8am would be a nice to have. I do wish someone in the BI would do a dually auto wash someday. Seen them in other cities. Thanks Rocket! read more

​ I had ran my car through rocket Express Car Wash . The car wash ripped the back of my driver side mirror off . Rocket Express says they're not responsible for the damage to my vehicle. read more

Rocket Express Car Wash - Car Wash Near Me - Boise, Idaho

This was my 1st experience with Rocket Carwash - I had heard an advert on the local FM station. After regularly using another vendor and being less than satisfied, I popped in and got the economy wash. Good customer service on the front end and all proceeded according to plan. The car wash itself was longer and more thorough than others I had had and when I exited, parked to inspect, good job ! This is the 1st wash where even my wheels were clean and all the bug splats were washed away. All in all .. the best wash I have had in Boise for the $$, a return customer. read more

I was already not having a good day and I went through the car wash and I asked to go back again because my car didn't get cleaned all the way Adam was so awesome. He hooked me up with a great car wash future gave me air fresheners and was the best salesman at this car wash I have ever met. He is amazing kind and a genuine good human. If there is ever a manager position, please put this gentleman in it. He deserves it 100%.!! Thankyou Adam! read more

Been a member for over a year! Fantastic services and staff on hand. Had a little incident at the Chinden location and received a free car wash via the manager there. Campbell, the manager on Fairview was competent and made it stream lined as it should be at rocket express. Thank you! read more

I took my LR4 in to get a car wash. There's dryers with her on steroids blew the covering of my side mirror off. I made a claim and they said because my car was over 10 years old and my mirrors did not retract they were not responsible. They said they had a sign up saying that but I went back and cannot find the sign.In any event in any event they use an X ternal source for their claims and all they did was send me was a simple email telling me to go contact my own insurance company. . read more

The employees greeting me when i first pull up... so warm. Eagerly i wait for the lever to allow my passage into ecstasy. It blesses me. I begin my journey making a slow yet sensual left turn, approaching a magnificent being (usually a young hispanic man ) who guides me onto my path. I fearlessly surrender my control. This is greater than I. I enter. What happens next is between me and the Rocket Express. It is sacred. I exit. Reborn. read more

Very disappointed. Went in because my car got pooped on by a bird yesterday. Didn't even get the bird poop off my door and there are spots all over my car. read more

Rocket Express Car Wash - Spots all over my car. Stripey spots. - Car Wash Near Me - Boise, Idaho

I took my car to get washed and was told for a small extra fee I could use the wash service for the rest of the month. They actually signed me up for membership. Even though I don't live in Idaho and was only visiting family. When I finally realized it I called. The GM, Mariah was extremely rude. She said I knew what I was doing, I had to have been told. When I explained what I was told and that she can check the records, it's NEVER been used, she did not care. I was also never given or sent a membership sticker. Only ever was told to use my receipt for the rest of the month. I would not recommend this business to anyone. They are scammers. I have filed a claim with the BBB. read more

I have been going to the Cloverdale/Fairview Rocket Express for many years; However, the last three times that I have gone I have been met with the most aggressive sales antics. I nicely told the young man that I was not interested in a monthly membership and he continue to badger me, pushing.. I literally had to roll my window up to block him out as he continued to sell to my closed window. Then he pretended to hit the button on the screen to close the sale making me sit several minutes and wait (no one was in front of us/no line) for the arm to go up.. This AND then the wash didn't get any of the bugs off the front or even touch the back of my SUV.. My vehicle had DUST on it after we came out. I WILL NEVER GO BACK. There are many car wash choices in Boise. To the obnoxious you man ---- NO MEANS NO!!!! read more

Recently I used Rocket Express Car Wash and had a terrible experience with them. The car wash caused damage to my vehicle. Justin, the manager, told me they were not responsible for the damage because my truck was over ten years old. I contacted two auto detail shops in the Meridian area to repair the damage caused by Rocket Express. BOTH shops told me they have repaired the damage on many vehicles that was caused by Rocket Express. The management never offered to try to help repair the damage. Be aware, this is a horrible place to do business with. They don't care about taking care of the customer read more

This is the only carwash yeses LOTS of water and soap. Plus you get a great show ! The vacuums are a very strong sucker , gets all the dirt. I locked my keys in the truck and they had no problem opening it. read more

The employee literally came running when he saw me pull in, just to ask if I needed help. After seeing the amount of bugs and sap on my car he offered to run it through a second time at no charge just to ensure my car was as clean as possible. It's one of the better wash jobs I've paid for, hands down. read more

Rocket Express Car Wash - Car Wash Near Me - Boise, Idaho

I would give Rocket Express a negative 100 if that was an option. Their car wash on Linder and Chinden in Merdian Id. caused front end damage to my bumper. I filed a damage claim and James Jones the GM their denied being responsible saying there was preexisting damage. You can clearly see the difference from the time I enetered to the time I exited the car wash. Unless there's a troll inside the car wash causing the damage then the car wash is responsible. I will NEVER go to any rocket express again and I don't recommend others do either. read more

Rocket Express Car Wash - Car Wash Near Me - Boise, Idaho

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Beware of the hoses in the vacuuming area. They are getting rocks and debris stuck in them and scratched the heck out of my brand new Rav4 as I vacuumed the back hatch. Rocket Express said they take no responsibility for damage that occurs in the self-serve area. read more

Rocket Express Car Wash - Picture rotated when I uploaded it. Side frame of back hatch. - Car Wash Near Me - Boise, Idaho

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Great value for your buck and so easy to use. First and foremost!! Shaded vacuuming stations. No more dehydrating while you vacuum and clean your car. Also, for $10 you get free mat cleanup. It doesn't dry mats as promised but does a decent job at cleaning them. I loved how simple it all was. Car was washed well as well. Finished it off with a dry towel. The shaded part was my favorite. Will come back just cause it's so hard to detail your own car in a hot day anywhere else read more

Rocket Express Car Wash - Free mat wash with car wash - Car Wash Near Me - Boise, Idaho

Took my brand new car here and wound up with scratches on the front bumper of both sides. Spoke to someone on-site who said they would do something and said they did have the tracks sped up that day. Meanwhile got a voicemail from the manager Chase with every excuse in the book along with blaming the dealer for covering blemishes on a brand new car. Provided me a fake email and never called me back after leaving voicemails to follow up! Very shady business read more