tl;dr thank you for helping with delivery today, Miguel and Daniel! a polite experience that also,…read moreimportantly, showed recognition that they were inside a home and made sure to be respectful.
hi there! if you're reading this review, you're probably wondering what Too Big For My Car is as a white glove dealer. I'm startled to see the negativity in the reviews, and while I don't condone the experiences fellow yelpers have shared, here's what our recent experience was like:
Too Big For My Car was tapped by the furniture retailer for delivery. Honestly, the service was impeccable from the beginning:
- Once the items were in the warehouse, we got a scheduling link to an online scheduling system to find a day* that works for us, along with paying the delivery fee.
(*As is the nature of the industry, we didn't get to pick a time, and that was a unknown until the day before the delivery.)
- The day before the delivery, we got a reminder email/text asking us to confirm, along with a 4 hour delivery window, with a more specific ETA.
- The day of, the link showed us a status tracker where we could see helpful information like our stop number, an updated ETA window, and when we were about 45 minutes, we were alerted. At that time, the map showed us the vicinity of where the delivery crew were located, in real-time.
And then, came delivery!
As is the status quo, it's a lovely spring (read: rainy) day, and we're in the no-shoes-in-house-please camp. While we rummaged to find our shoe covers, the crew (Miguel and Daniel) were so respectful when they arrived!
Miguel and Daniel rolled out a carpet with a plastic bottom (red, fitting, huh, after the money just spend on furniture ;) ), and continued laying down carpet on the path they'd walk so they wouldn't soil our carpet our make our floors all wet.
Then Miguel and Daniel went back and assembled the furniture in their truck, before bringing it out, carefully. I appreciated that they had a cloth on top so that our pieces wouldn't be getting wet.
Miguel and Daniel took the time to carefully set the furniture how we'd envisioned and then, just like that, after taking a few photos to confirm sound delivery and a signature from us indicating our approval, the red carpet was rolled and off they went.
Overall, a respectful experience. Thank you!