The quality of food here has gone way down and it was mediocre to begin with and extremely overpriced. The one star rating is for restaurant manager specifically and the cook, not bakers, waitstaff or rooms (which I have seen multiple times when my relatives stayed here).
I ordered the breakfast "wraps". The tortillas were disgusting, extremely hard and tough. Obviously very stale like had been in fridge 2 mos. and exposed on the edges to open air. The cook claimed that the toughness was from toasting it. Tortillas do not get hard and tough (I mean hard, not crunchy) from toasting. Super dry. Tasteless filling, tiny portions. "Hash browns" were obviously frozen, no seasoning on them. $9 minus tax and tip for a tiny gross meal.
The only good part was the sausage, all 2 tsp. of it in the "wraps".
Restaurant mgr. would not comp my $9 order, took off 10%, then 25% when I insisted. I have not had this degree of bad service in years anywhere. And I never make complaints in a restaurant till today. My complaint was made out to be my inability to believe that a super-stale tortilla was "toasted". Gaslighting at its finest. Additionally, my whole family was there and it took 30 minutes to get our meal and it arrived at room temp, not hot.
The trout and meats are good, wait staff good (this was no fault of our waitress who was caught in the middle with an inept manager), nice ($$$$) accommodations, baked goods like bread and desserts are homemade and consistently high quality.
As another reviewer mentioned, the side vegs are usually out of a can, no seasoning.
For the money you get much higher quality meal at a Subway and their tortillas are not
stale. You are paying for ambiance, which is lovely.
I have been a customer over 20 years and recommended many people to come here, which I will no longer do due to my treatment today. I have had mediocre food here before and never complained but to be gaslit by telling me I don't know a rock hard stale tortilla when I eat one, well, I guess that's the hill I'll take my last stand on.
This could have been fixed by comping a $9 meal and an apology which I never got from anyone, not even "sorry it wasn't to your satisfaction". read more