Belle was the most rude staff member i have ever been to any rock and roll it. i have been to everyone in the houston area and i have never met a person less qualified to be a customer service sales rep. she lost my business on the basis of her rude behavior and was seemingly high while trying to assist me. She is in no shape to be operating that location. this isn't even in regards to her attitude which just gave off that she does not care. do the company a favor and rid yourself of and obvious handicap to an otherwise amazing business and other staff. but BELLE is the scourge of the earth read more

Rock n roll it smoke shop is hands down one of the best smoke shops out there right now they have the most competitive prices and a wide variety of products to choose from!! read more

I've been going to rock 'n' roll it for a while now. I love the company, and the employees are very nice. I go to the stores on Morton and Westgreen a lot. Recently I went to the westgreen location where I was greeted and helped by Cristian B. Who was very pleasant and helpful. When we first arrived the store was empty and he was busily cleaning and organizing the shop. He stopped what he was doing to greet us and welcomed us to the shop. He asked what we interested in and helped us through the process of finding, buying and proper use of the product we purchased. Cristian great job my husband and I look forward to doing business with you again. read more

Great place to buy your vape from, i highly recommend it. Awesome place, very great indeed

Was a regular customer and i would only buy the Ignite disposables. Recently, i bought disposables from two other brands that I have NEVER had malfunction on me ever before from any other vape shop. They literally didnt work at all, no vape would come out. I brought them back and asked for them to be exchanged and the storeperson literally just said "no im not exchanging these." EXCUSE ME?? Never ever coming here again. Wasted over $30 on nothing. Wouldnt recommend unless you want malfunctioning devices. read more

While they don't always stock what I'm specifically looking for (mostly dab & concentrate accessories), the overall atmosphere and customer service has always been great. Staff has always been friendly and helpful, can hold a conversation, and doesn't seem to be rushing you like a lot of other smoke shops do. If you're into vaping... this place is definitely a place to check out... the selection is huge. read more

Great place. A dude named Gabe works there who is extremely knowledgeable about all the products (especially the Nord by Smok). If there was such a thing as a vapeologist he would be one. I appreciate his expertise and will be back because of him. read more

Rock N Roll It - My vape - Tobacco Shops Near Me - Houston, Texas

CHECK BEFORE YOU BUY!! Just stopped by to check this shop out while running errands. I had been looking for a particular style glass bl*nt for a while now, and the manager showed me what they had that was very similar. I asked to purchase the other package since his hands weren't all over it. He did hook me up with their Happy Hour discount which I very much appreciated, but as soon I got into my car I realized that it was missing the mouth piece. Not even 5 minutes, i re-enter to notify them of what happened. I was told that there was no returns and all sales final, with nothing being able to be done about the missing piece other than purchasing the other fully equipped product. I understand that as a customer, it's my responsibility to ensure that I leave with what I'm paying for, but I figured they'd be able to help me out if I came ASAP as opposed to realizing when I got home. He did offer me a complimentary vape which I respectfully declined, but as a first-time customer being sold an incomplete product, it put a horrible taste in my mouth when i honestly would have come back time and time again. It wasn't about the money or the discount, it was the principle that I was sold an incomplete product. The shop is nice, and the service was cool, but let me be your lesson to CHECK EVERYTHING BEFORE YOU LEAVE!! Won't be returning. read more

They don't guarantee that their products work. I hope you have liability insurance because not replacing a $30 vape after 3 days of trying to get it to work before it tasting completely burned is ridiculous. Not even close to half of the tank had been used. I'll buy my things else where, and definitely won't recommend this location. read more

They do not have good customer service. Employees will be inside and will choose to ignore phone calls.

every time i go in the staff is so nice and tell me all the specials currently going on. i go there for the prices and the staff

Very helpful staff and clean store. Even if they don't have what you're looking for, they will work to get it back in stock! Also, some of the cutest employees around. They work hard to make good recommendations depending on what you're looking for. read more

Beatiful shop middle of Montrose. Daniel was really helpful. Loved the vibes. It felt like I was in Los Angeles.

Rock N Roll it is by far my favorite chain of smoke shops all over Houston. I loved the deals I get via text for being a member (at no cost to me)...occasionally they will text out some super amazing sales! The sales reps at all stores are very friendly, and honestly their prices and selections can't be beat. I will drive out of my way to visit one of their locations! read more

Make sure you open your purchase in front of them because they sell opened merchandise to people without letting them know, then laugh at you on the phone when you tell them about it and ask for an exchange. Never shopping here again. read more

Rock N Roll It - 4.5 pods completely ripped open and one used - Tobacco Shops Near Me - Houston, Texas

I have been coming here occasionally for disposables and vape juice. Well during my recent visit I overheard one of the workers, a young Philippino looking man discussing with a customer his prices of his own personal paraphernalia. Now I know this is a smoke shop but really, illegal product in store?! This rubbed me as very unprofessional and to be honest I no longer feel safe coming to this location. He seemed like a nice young man but when helping me he just smelt so much like marijuana and his eyes were blood shot red. Not somewhere I will be coming anymore...sorry. read more

They never open on time, always open 10-15 minutes late, which is annoying because I'm trying to get to work as soon as I can. They are also constantly out of stock on most things, and say come back next week for it. This store has a lot of potential to be a good store, but those 2 things are really bringing it down; opening late constantly, and being out of stock generally all the time. read more

Great service in the morning! It was early in the morning and I was greeted, helped, and checked out immediately with efficiency.

I love this place. they have awesome customer service & will help u meet ur needs!!! 10/10 recommended. best place in houston (:

the lady was very helpful at helping us pick the juice flavors :) the inside is also very nice!