Amazing service! Great selection and the owner is such a wonderful woman! It's a bonus to be able…read moreto support a black owned business.

I recently visited your store to return a pair of colored contact lenses I had purchased a few…read moreweeks prior. The package was completely sealed and unopened. Upon approaching the register, I informed the lady of my intention to return the item. She responded that returns or exchanges were not accepted. When I asked for clarification--since the item was unopened--she pointed to a sign stating, "No returns or exchanges on clippers, trimmers, wigs, & hair." I noted that contact lenses were not listed, to which she replied that the store does not list every non-returnable item on the sign. I then requested to speak with a manager, but was told no manager was on duty. She offered to provide a phone number, but first asked me to step aside so she could assist another customer, which felt dismissive and unprofessional. Afterward, she provided me with the manager's contact information. I called the number twice immediately after leaving the store, left a voicemail, and included my contact information, but I have yet to receive a response. I would appreciate clarification on your return policy and a follow-up regarding this experience. Thanks.

phenomenal experience. My daughter and I popped in for cuts today last minute. The staff was so…read morewelcoming and accommodating! We both left feeling amazing!

This is a rare find. Coming from New York, where we have the best of the best, it's hard to find…read morecomparable services when you're far away I've been living in North Carolina for the past few years. Recently we were evacuated to the charlotte area due to the hurricane and fortuitously stumbled into Baxter, beauty bar. Holy Fabulous! First I did a facial with Blake, who is amazing... then had my hair done by Megan I've been getting compliments on my hair ever since! Not to mention the staff:, notably Diane and Irene . They are on top of everything going on, & are so personable. You feel like it's been your salon all along (Not to mention they're ex New Yorkers ) I just love coming here for a day of beauty

Very nice, demure shop with select wigs that are a cut above normal. Lygia is very helpful and…read morekind. My previous wig purchased here has been high quality and I'm looking forward to the new one being the same. Will go back as this is the nicest shop in the area. Expensive but quality is worth it.

Recommended by a friend. I love to change hairstyles and…read morealthough my own hair looks good, I wanted some quality wigs I could wear to change up my own hair style for different occasions. By appointment only, for safety and security Lygia is the only person in the shop, one gets full attention, advice etc. Lygia is never pushy . As her business card states, she has wigs and hairpieces for hair loss, travel, entertainers, special occasions, business, convenience or just for fun. You get what you pay for. quality and assortment ( synthetic, human, hair blends, etc) plus she can trim your wigs ( ex, the bangs ) to your preference if you wish .

Lady is very patience and professional. I having been going to Lady about fifteen years. The price…read morehas increased quite a bit; however, you get what you pay for. I am very pleased with Lady services , I even bought my Granddaughter to get her hair braided. Lady and staff you are the best. Thank you for your service Beatrice Adams

Kami will hook you up! This young lady knows what she is doing. Show her a picture and you've got…read morethat style and better because she makes it fit your head and face. Plus she is sweet as sweet potato pie.

Debbie Foxx cut my hair on January 30, 2024. She asked me to come in earlier than my planned…read moreappointment time which I was fine with but then didn't start my appointment until after my original appointment time. I could've came in for my normal time and she still would've been late so I'm not sure why she asked me to come in early. It wasn't a big deal though and I did like how she cut my hair. We discussed that once my gray hair grew in some that we would set up an appointment to let her see how my hair looked and to discuss options on how to color it to blend the gray in with my brunette hair. I normally do not let my gray grow out too far, but I did so that she could see how it grows in. I called and texted her several times and received no response back. After having my text and calls ignored, I thought maybe I had her number saved in my phone wrong so I verified it, but it was correct. Recently, I was at another establishment by the hair salon so I stopped in to see if she was there. I thought this might've just been some kind of misunderstanding and I could talk to her about cutting my hair. The young lady who helped me text Debbie while I was there and gave her my phone number and told her that I wanted to make an appointment for a haircut. Debbie told her that she would be in later that evening and would call me once she knew what she had available. That was 3 days ago and I still have not heard from her yet again. This isn't a normal salon where you can go in and get someone to help you. It seems like everyone is independent and if you don't know who they are, you don't know who to ask for. Both times that I have walked into the salon besides the day I had my appointment there seem to only be one or two people there working so I've never had the opportunity to speak with any other stylists there. I don't even think there is a number to the salon to even call to ask if someone else could cut my hair. I was only offered Debbie's personal cell number. I'm not sure if this is how she normally does business with clients but at this point, I guess I will just find another place to get my hair cut at. It's a shame that Debbie couldn't just tell me that she did not want to cut my hair. I'm assuming that's the reason why her communication is so poor.

Taylor is my go to artist for my hair. And I say artist, because she is. She is taking my hair from…read moreover processed boxed red, to my natural. She is doing it in stages. The thing is she matches my color so well it is not, a drastic noticeable change. I dont have easy hair. My husband says "She has kind hair, the kind you find on a horses butt." Bless him, but he is right, it's frizzy and swirly, so Taylor does what only an artist can do! She is sweet and amazing. If you have the good fortune to sit in her chair, trust her.

After moving to NC I asked a co worker about a good salon. She suggested Jack Rabbit Salon. I…read morebooked an appointment with Bobby. He was the most authentic person. I loved going to see him. I retired from my job as A TA working with special needs children and we moved to Matthews. My husband became very ill and I was his main caretaker. I had to go with a different salon because of not being able to leave my husband for very long. It's been years since I've been back to Jack Rabbit My husband passed away this May. I have since returned to Jack Rabbit Salon Bobby unfortunately is not taking new clients so they referred me to Kasey. She did a fantastic job on my hair. My hair has not looked this good in a few years So glad to be back. Thank you Kasey

I loved my experience with Casey! She listened to what I wanted and cut and styled my hair exactly…read moreas I asked! My hair is curly with a lot of cowlicks so it is difficult to cut but she knew exactly what to do! Thank you and I will be back!

I walked in one day no one at the counter to inquire about an appointment. Saw 3 ladies taking care…read moreof clients not even a hello. Finally an older lady approach me, I inquired about high lights, hair cut and a blow dry. She said they were booked for weeks. She took my name and phone number and said someone would call me. Never a phone call. I guess they don't care for new clients. I am so happy I found someone that does my hair Great just the way I like it and also cuts my daughter hair also. So not did she gain one client but two and will recommend always to my wonderful hair stylist! I guess there is a reason for everything! The Vibe in this place not good at all!!

Now called "Love Hair Boutique" but the name on their sign still says "Tangles". Great stylist ,…read morefriendly, professional. Christian atmosphere. Gentle shampoo , no scalding water or blow dryer heat, andNO fingernails! Yeh! Clean and neat area and quiet! (+++++++A+++++++). A tad expensive ($40 for trim, shampoo, style) but well worth it.

Saw there was a living social deal for a 30 minute facial and decided to buy it. It was pretty much…read morea straight shot to get here. It was easy to find too. Parking is on the street but also in the back. It's an old restored house. I was greeted by Alex who also did my facial. We walked to the room and I laid down. She asked what area should she focus on and I told her. The facial was very relaxing and she also did some extractions which I love!! She was making sure I was ok when she was doing it and I thought that was nice. Every mask she put on me, she told me what it was and what it was for. And the end of the facial she gave me a hand massage which was awesome! Plus, she dabbed something on my lips and when I put it together it felt like a great lip balm! Definitely worth the price!

My 18 year-old daughter wanted an all over hair dye as her Christmas gift. We first attempted to do…read moreit the week after Christmas. We had taken her to Ulta, as I didn't really know of someone to do it off hand, and Ulta should know what they are doing, right? We explained what we wanted, and the stylist let us know that it would probably be a long process because my daughter has very dark hair. That was fine. I left her there. She called not long after to tell me that the stylist told her she couldn't do what my daughter wanted in one visit after all. She wanted to start and then have my daughter come back for another visit later. This didn't sound right to me, but I agreed. What my daughter ended up with- after wanting all over blue hair- was green highlights in her hair. They weren't very well done, and my husband, who picked her up, was charged double the amount that we were told it would be. My daughter was devastated- to say the least. We started looking for a competent stylist who came recommended and could get her hair the way she wanted it. Caleb at Twisted Lemon was highly recommended, so we went to see him. He took time to look at what my daughter's hair looked like. He told us exactly what he would do to fix it. He gave us a quote for the price. And then we made an appointment. My daughter had her visit to Caleb this week. And we are thoroughly impressed. He took so much time with her- much more than he had expected , once he actually began to work. He discovered that the Ulta stylist had done some crazy things that really messed up the color of her hair, things he couldn't believe a professional stylist would do. He spent all afternoon and then had my daughter come back after her night class at Winthrop to finish up. Her hair looks beautiful! Even after all that time, he charged us what he said he would. He is extremely talented and professional. He put my daughter at ease and did an amazing job. We can highly recommend him!