made an appointment for 2:25p full groom for minI schnauzer. Spoke with the groomer when I dropped him at 2p. She seemed great; said she was finishing up another dog and Hank would be her last appointment for the day. An hour later, the manager called to say my 12 yr old, 20 pound, dog who's been groomed every 8 weeks his whole life, would not come out of the kennel and they were "afraid he might bite them" if they tried to get him out. What? Well, my reply was that would never happen but I'll certainly come get him! They then claim there was some "bad energy" in the shop from some aggressively barking dogs and that " may have caused" Hank's timid behavior. There were no baking dogs when I dropped him and none when I picked him up. I went to the kennel and got him out so I had full view of the shop. But the groomer I'd spoken with wasn't anywhere around and Hank's leash was laying on her table. What really happened? I'll never know. But I know my dog, and the explanation they provided was totally out of character and frankly, just not believable. read more