Erica at the grooming salon is fantastic Ollie can't wait to go in and see her. He practically jumps into her arms. He's 2 years old now and has been going since he was 3 months olds. I absolutely cannot say enough about this place and Erica. I know all the groomers are fantastic. But Erica goes above and beyond. Thank you I highly recommend Petsmart. read more

PetSmart - Pet Training Near Me - Little Rock, Arkansas

An employee or manager was rude to a really nice employee named Jay who greeted my boyfriend and I. I can't stand stores that aren't nice to employees who are already doing a great job. read more

They helped us choose the right food for our senior dog and even provided samples to try before buying. You can tell they genuinely care about animal health, not just selling products. read more

I went in for grooming because the sign outside says grooming is 8 am to 8 pm. I got there at 5:45 pm and walked in. The cashier said the groomers had finished the last dog and left. Over 2 hours early. read more

If you groom puppies , and we know all puppies fur and behaviors are different.. wouldn't a consultation be helpful? Because having people set appointments based off what is available, is what they are expecting done. As I'm asking questions trying to get clarification Crystal J, had nasty attitude and refused service. She seemed very overwhelmed by the questions I was asking. She stated she had 16 years of experience so I am very unsure as to why my questions were seen as a problem. I will call corporate to help me gain clarity. read more

I visited Petsmart in Financial Centre Pkwy today and a couple of employees were not very friendly when I tr8ed being friendly and just asking a question. It's like they have no social skills or they just don't like (certain) ppl. read more

Pets mark is my preferred groomer Crystal has groomed my puppy since he was 2 mos old read more

I bought a product at PetSmart. That product was not usable. I returned the product the same day in the original packaging with my receipt. PetSmart refused to give me a refund if I did not give them my phone number. read more

I just moved to LR and took my Goldendoodle for a much needed grooming after a few months. They shaved her down all over and had some mats on her ears; when they were cutting them they clipped both of her ears on the ends. She was shaking her ears constantly for days and they're just now starting to heal. Idc if there are mats or not, for $145 my dog shouldn't be hurt even a little bit. Will be finding a better groomer elsewhere. read more

PetSmart - This was her ear the next day when I noticed her ears were bleeding - Pet Training Near Me - Little Rock, Arkansas

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We saw a kitten that we were thinking of adopting, and asked if we could see it out of the cage to hold it. The sales clerk said that you can only see the cat out of the cage when you adopt it. I personally would like to hold it first. Then I asked why isn't the more handling and scratches, attention and love better for a kitten? They Love cuddling! She said they get seen twice a day when their litter and food/water is changed out. This breaks my heart. This is bs Petsmart! read more

Do not go to this PerSmart on Financial Centre Parkway expecting to quickly engrave pet tags. Their machine doesn't read the tag cartridges. Total waste of time. However, I did find some really good deals on pet beds! read more

In the midst of a global pandemic, when COVID-19 cases are at an all time high and climbing every day, when the Arkansas Department of Health and the Governor tell us to wear masks when in public - why are NO employees wearing a mask? Almost all of the customers were wearing one, but the employees were not. This is a health risk for your customers. It is ignorant and irresponsible. read more

Me: I'm looking for kitten milk. Employee:How old is your kitten? Me: I don't have a kitten, I have a possum. Employee: It's illegal to have a possum. They carry rabies. Me: Could you show me where the kitten milk is? Employee: (tapping on her cell phone) Possums need puppy milk, not kitten milk. I'll show you the puppy milk. Me: Wow. $25 for puppy milk. Do you have a smaller container? Employee: You need to call Wildlife Rehab. You're not supposed to have a possum. read more

I do not recommend bringing your pup here for grooming. The groomers here have little to no experience. I booked my dog here for his usual bath and full haircut and I came back with a hairless and half-shaved dog. Within an hour they called back and told me he was ready for pickup and that they could not complete the job. I have never experienced anything like this. They recommended that I take my dog to the animal hospital to finish the cut. WTH!!! I called the nearest animal hospital and they told me that this is not their first time hearing about Petsmart's Grooming salon's lack of experience. If you can find another place to get your pup groomed I recommend doing so. read more

Clean enough store but the grooming service left our cocker spaniel (who we get shaved) very uneven. Plus it was expensive... the same services at our normal groomer costs us $15 less than today's visit. read more

Another great job with PetSmart thank you so much for making my job alot easier with a chronic illness and veritgo it isn't easy I really admire ya for working so hard read more

The groomers at Petsmart are caring, and take pride in their work. Erica, in particular, does a great job at grooming, and as a manager of the salon. She is compassionate and concerned about the clients' needs. read more

Once you get the attention of somebody who works here the employees are exceptionally friendly and helpful. Generally speaking they're also quite knowledgeable in their area. However, it is not infrequent that it takes 5 to 10 minutes of trying to wave someone down to get help. read more

Took my girl here last week and the groomer was totally inexperienced. I think they are hiring people with no experience to train. Groomer dropped a razor in my girl's white coat and did a shoddy job on her nails. I asked them to just trim around her girlie bits and bum, but the groomer shaved her tummy. WTH! They offered free of charge before I could get in the door good. My dog is a competition dog, so thank you Petsmart for ruining her coat with a trainee. OMG. Never again. read more

Dogs at grooming salon were crying, shaking, and extremely stressed!! A groomer named Tori yelled at a crying dog she was shaving, picked him up and took him to the back where nobody could see what she was doing. There were more dogs in the back yelping- it was awful! Do not take your dogs here!! I told one of the groomers that I wanted to cancel my appointment for my dogs after seeing all of this and they didn't seem to care. Because of the trauma that the dogs were exposed to, I refuse to take my dogs there again. Advice to PetSmart Leadership, you need cameras to watch your groomers! read more

We just picked up our dog from his first haircut at PetSmart and we're very pleased. The groomers were very nice and helpful in our discussion of what we wanted them to do. He looks cute and seems happy about the experience. Thank you! read more

This review is to just offset some of these other bad reviews, like the lady crying about the guy with a snake (your more likely to get bit by a dog maam) because ive never had a bad experience here and the staff is always helpful. read more

We have taken our schnauzer there for the past 9 months and every time they do something that just isn't right. They'll either never call us to tell us he is finished, they will forget to clip his nails, or they will botch up the hair completely. The first visit was perfect and we kept hoping it would get back to that level of service but it just hasn't happened so we are gonna try some other places out. read more

I love love love petsmart! Best place to go get food for my best friend! Great service can always find someone to help you! And the grooming is great too! Thank you Petsmart! read more

The check out clerk forgot to put some of my merchandise in my cart. So glad I didn't travel 20 miles to home before I realized it.

DO NOT TAKE YOUR PET FOR GROOMING HERE. It's ridiculous that I even have to give a star to post how horrible my service was. When we first brought our dog for his first haircut here it wasn't even cut at all, his toes nails were not clipped or anything. So the second time I bring him here today I specifically requested THREE times for just a hair cut, bath and nail clipping. I had to pay extra for him to be done by 1 when his appointment was at 11 and then he wasn't even bathed he smelled just like he did when I brought him and I was then charged extra again for nail grinding when I did not ask for it (NOR WAS IT DONE) a $48 visit costed me $82 NEVER COMING HERE AGAIN WORST SERVICE EVER. LOST A LOT OF BUSINESS! read more

I did LOVE this location, per the fact they always cut my Weiner dog's hair right and were all sweet to him. Karen, the groomer always requested to take care of Skunk Dog too. She was a sweet lady. The reason my review has changed to 5 stars to 1 is that I'm very upset with what happened to me on June 26, 2015, my two dogs appointments to be groomed. I made an appointment a week in advanced for that morning @ 7am to drop the boys off. Which is very convenient due to the fact my office is down the street. Mind you, I live 30 miles away from this actual location. I arrive and this very rude and unprofessional worker ( assuming cashier) is at the door. I state I'm here for grooming. She looks at me with this strange look and says "The groomers called everyone to cancel appointments yesterday because their systems are down." I told this person I didn't receive this call so what am I supposed to do? I live 30 miles away and can't take my dogs to work with me. She had nothing to say except there is "nothing I can do". I'm sorry but in my years of customer service you find a way to make sure the customer leaves happy. Maybe reschedule me, offer a discount, or compensate my two grooming's seeing this was their fault and made it inconvenient for me. No, I got nothing to help the situation. This has happened before where they stated they will call you when your pet is done, yet you get no call. I call them 6 hours after I drop off my dog ( 1 year prior) and ask if he is ready. They tell me "Why yes, he has been ready for 4 hours now." Excuse me?! 4 hours my dog has been in a cage just waiting and you fail to contact me? They of course try to give me an excuse and claim they called and left a message. LIES. That's all they are good at. I've given them 2nd chances, and they keep failing. I will no longer patronize their grooming facility ever again. Don't waste your time unless you like lack of communication when you're paying good hard money on a service for your fur babies. read more

This store has sick fish. For the last 2 years, every time we have purchased fish for our happy community aquarium, several die right away. Last week we purchased four normal looking orange Platties, three dead within a few days, risking our entire tank. After reporting this, we were told we must bring in dead fish for refund. How disgusting and unreasonable. Tired of the sick fish and shoddy treatment. Goodby PetSmart. Oh! Just found ANOTHER dead one from last weeks purchase! read more

The employee's at this location really care about the animals, including fish, This is the first place I have shopped where the employee's ask questions to help make sure you have the right fit for you and your pets. A big hats off for the caring folks at the Financial Centre Pkwy Pet Smart. read more

I had been taking my soft wired haired Dachshund there for grooming since we've had him, but I was out on business and had my husband drop off our pup and I was called twice saying that they were going to charge me double because of my dogs size and that he WASNT THE BREED BE IS REGISTERED. I had all my documentation from the vet, AKC Papers and even it's pedigree. Sarah M. The employee, continued to argue with me over the phone about grooming and I decided to tell my husband has to leave & not go there. She refused to tell me her name on the phone and insisted there were no managers on duty. Needless to say I made an appointment at Petco the same day and just dropped Ozzy off! read more

I can not even justify the one star. Went in to buy a gold fish and was asked what tank size I have. As soon as I said 10 gallons I was told, " no I can't sell you the fish. Never asked if I had another tank or even offered me a smaller goldfish. Manager said the same thing. I definitely got rude at that point and pointed out that we also have a 50 gallon tank. Still never offered another fish or let me have that fish. I'm appalled read more

I brought my dog in on 2-2-17 for a check up. I was forced to leave her and ensured that they would do a checkup. I have been coming here for almost 6 years and NEVER had to drop her off. My dog has been on the Wellness plan the entire time yet they don't give a sh!t to know her anymore since Dr. Bridges left. My wife picks the dog up and we're told that the dog is in great health, the issues I have told them about is due to a UTI and offered a DISCOUNTED script of $110. We refused the script and bought it online for $65. Like I said, they want $$$. My dog isn't getting any better and on 2-11-17 I take her to the ER Clinic in Maumelle/NLR where I find out that she's got a tumor the size of a cantaloupe. Amazing how the vet at Banfield missed this! I'm livid, I'm hurt and I'm now in pain because my "healthy" dog has only got days to live. She was put to sleep on the 14th of February after spending the last few days with me and the family and being showered with love and goodbyes and thank-yous. Banfield then has the audacity to tell me that I owe them money for the Wellness plan despite the fact that service was not given to us. They refuse to accommodate and acknowledge their greed and mistake in providing quality care to my dog. They will now be seeing me in court unless they take care of this phony "bill" they claim they are due. DO NOT GO TO THIS PLACE!! read more

I was looking for several items for my aquarium. I did find the chemicals that I needed, but they did not have some basic things. There was no one around to assist. Aquariums were clean and fish looked healthy. Checkout was efficient but not actually friendly. read more

EVERYTIME I go in here, the people think I have no idea what I'm doing. They tell me all about the fish I'm going to buy. And half the time the fish they give me die. The last time I bought a fish, it had ich. It gave it to all of my fish and I had to strip the tank and the fish I bought died. Don't waste time here. read more

The groomers always do a marvelous job with our dog. Petsmart is always clean and well stocked.

They personally called me to set up my dogs next hair cut, offering a $10 discount over the phone. After cutting my dogs hair, they said the discount promotion had ended and that I had to pay full price after luring me there with the promise of a discount over the phone. I was also upcharged $12 for a nail package that I did not ask for. This happened on a Sunday, and after calling the manager on Monday, I was told to deal with it because I had already paid for it and they didn't even care that I will no longer be coming there for my dogs future appointments! read more

the employee have always gone out of their way to make sure ive have everything I need, once they didn't have the dog food I buy and the store manger was informed and since then they have always had our dog food, no I didn't get a coupon or discount when this happen but I know sometime store run out of the thing we want. keep up the good work . gary peterson read more