If you're expecting a black owned business that respects their people, keep looking. If you're expecting a motorcycle shop that isn't a dime a dozen, haha, keep looking.
This shop has some pretty high praise from looking at the reviews, but please hear my story before you give this location(and the Jonesboro location) your property or business.
So first off, my motorcycle was originally at the other location in Jonesboro, because that was within my tow limit. My motorcycle had some pretty concerning issues that I addressed with Tracy there over the phone, and she had priced me an estimate on what it could be. So, I agreed to get it over, paid the upfront diagnostic price in person, and waited about a week and a half to hear from someone.
I called in, and Tracy told me someone else would be over my motorcycle, whom was Kimberly, and she would give me a call. Well, when she finally called, you can almost immediately hear the irritation and unprofessionalism coming from her. She was jumping to conclusions on what my bike needed, and was talking about ordering those parts before someone even looked at. It wasn't until I went to Jonesboro after this call that I realized my bike had been moved because the mechanic there didn't want to work on it. I was never told about this, or asked if I wanted to do this.
So I call back Kimberly, and she explains to me that I have to wait another week to have someone even decide they want to work on it. She also couldn't even tell me when my bike was brought over. She was also refusing to hear any of my complaints about all of this, and just kept shrugging it off and telling me to wait.
I waited a week, then I decided to go in person to get an update. Finally met Kimberly, Tim(owner), and his wife(sidekick owner). Someone had looked at the bike, but of course, she said was going to tell me at the end of the day. Tried to once again voice my complaints, and she once again wasn't trying to hear it. Tim overheard me, and told me he was going to start charging by the hour to complain to her. He finally stepped in and listened, and walked me back to the bike to look at it. He explained they could work on it, but it would be way more than what I agreed to.
So, because it was an older bike, he tried to sell me another old bike, but it ran. I just had to trade in mine, and he would work something out. Well, he wanted an answer that day, which by the way, no dealer should EVER try to pressure you to do that. He was visibly frustrated by that, and then went on that typical 'entrepreneur' rant. It went like "I'm trying to run a business", "I'm rich, I don't NEED the money", " Why would you waste my time", blah blah blah, you get the gist. So, after suffering through that, when I realized he had nothing else to say, and FINALLY gave me his business card, I left.
I come back the next day to hear from someone again. Tim wasn't there, but the other two were. So I spoke to the wife to get a better understanding of what they did, and she got DEFENSIVE. This is already getting pretty long, so to sum up this, she explained there is no other shop that does what they do(cliché), and that they did me a favor for doing two inspections for the price of one(another cliché). So I just told her to bring it back to Jonesboro, and she told me it would be done next week.
That was agreed upon on May 11th, so I called on the 16th. Kimberly put me on a brief hold, and then told me it would be Friday. I called Friday, and she then put me on an over 7 minute hold. She told me it would be tomorrow afternoon, and then immediately hanged up. I called for the next few days, and it went straight to voicemail. On the other hand, the Jonesboro location was ringing, even though they were closed. So, I think they blocked my number.
Called in today at he Jonesboro location, and they said they had it. The Conyers location now rings, and I finally got my bike back. I was this close to calling the police to put pressure.
No matter the reason, this shop had no right to hold my property, and not give me a time. read more
