Fed Ex is still the most reliable way to get packages and mail off this island in a jiffy. We had…read moreto send out very very large packages internationally and even though this facility had its power knocked out by the hurricanes they found a way to run off of a small generator wired up with extension cords to things that needed power. The customer service rep that helped us was so kind and pleasant despite having to shout over a generator at times and struggling with the computer system. It was such an easy and fast transaction (unlike the post office post hurricane). The packages also made it to their destination at the quoted time. If you are on St. Thomas and need to send packages out, screw usps go to fed ex instead, since the hurricanes there is never anyone here, and there are loads of parking spots out back. If you don't have a po box anymore bc your post office was destroyed or lost your mailing address like we did have important mail sent here and held for in person pick up. #St.Thomas #USVI #FedEx

This is the worst service imaginable. I paid over $350 to have a package shipped from the states to…read moreSt Croix in September. They list it and have Not given me back my money though I filled out all the forms. And no one ever calls me back!

This UPS location likes to the play pass the hot potato. My hubby returned a package to them on…read more10/23 for return to sender which was sent via their company to St. thomas. They don't give him a tracking number, receipt or anything and tell him he's all set, good to go. By 11/14, the package still hasn't made its way to its destination. Hmmm that's super strange because UPS is fast. So we go back on 11/15 to see if what the hold up is. The hubby explains this to a customer service rep that says "well I wasn't here, hold on, my co-worker was" ( passes hot potato to co-worker that was). She then tells us, we should have received a tracking number and recipient where is it? Are you trying to pass this potato to us now?! Hubby has to call her out and say she was the one that took the package so why have the rules changed today and where is the package?? She tells us it's probably in the hold pile because we didn't provide a form of payment to send it back. Why wasn't this communicated before when it was dropped off and it's our fault we never provided payment? (Way to pass that one back) Low and behold the package was just sitting in the back for 24 days! Unbelievable! I ask if we can just take the package now and the rep reluctantly says she has to "redeliver" it to us and makes it seem as though it's a lengthy process that she doesn't want to do. The hubby asks if they could hold onto it to confirm an account number to charge and she says well it may get placed in the lost pile in Puerto Rico?? so we need to take it. Potato passed back and yes, we'll take it back and never come back! We went to FedEx right afterwards and the package was delivered the next morning. Do not use UPS on St. Thomas!!!!!!!!! #St.Thomas #USVI

I would personally like to thank Matt for providing me with great customer service with regards to…read moremy move from Louisiana to St. Croix. Matt was always there to answer my questions and give me advise to simplify this relocation. Everything was done in a timely fashion and the shipment arrived in the time quoted to me. The girls at the facility in St. Croix were pleasant when picking up my shipment. All around it was such a simple and pleasurable experience. Again thanks alot Matt for all your help. Great to know call St. Croix home.

Not going to say good or bad. The whole customer service experience started off bad. I take that as…read morea sign to stay away. I submitted for quotes 3 times and got no answer, so Im cool. People have had both good and bad experiences like any business, but when the bads are more and recent, I stay away, thats just me.

Service is very good and the personnel is very friendly and cooperative. It used to be better when…read morethey informed of arriving parcels by email a practice that has recently, for some reason, been discontinued.

From the owner: The UPS Store Guaynabo offers in-store and online printing, document finishing, a mailbox for all…read moreof your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Galeria San Patricio Shopping Center.

Great service and attention to detail. Always welcoming and attentive to customers . Ready to…read moresuggest options and solutions to help with your needs.

There are no "UPS Stores" in PR as of this writing. There are a few businesses that can prepare…read moreUPS shipments , and this one such business. I was told by the owner that there is nothing free about the UPS model in PR, and the vendor suffers a fee whenever a package enters or exits their premises. So yes, there is an unexpected fee, but when compared to the time and lines at the UPS facility adjacent the airport, it's a reasonable amount. Btw, the UPS facility is closed on the weekends, so there's that to consider too.

This is a family owned business. The family of this young woman, that runs the place, needs to…read moreintervene. She is often over an hour late opening. Stays closed often on Saturdays. This has been going on for 12 months. I have missed getting medicines and checks. They are often closed during their normal business hours. Poor work ethic.

It's a bit expensive to send stuff from here but the real downside of this place is its customer…read moreservice or extreme lack thereof.

I would like to thank the amazing professional team at Centro de Envío FedEx located in SanJuan PR…read moreand especially to Kevin Mouriño for his expert handling and the kindest service. My experience was flawless and I received my package in the exact time specified. Muchas gracias por todo! Excelente