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    Breathe St Thomas

    5.0 (1 review)
    Closed 9:00 am - 11:30 pm

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    7 years ago

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    Casa Botanica Hotel - Beautiful common area

    Casa Botanica Hotel

    (26 reviews)

    We just spent three nights in The Greenhouse Suite. Wow! The entire hotel is beautiful. It's a…read morehouse within a gated tropical garden in a great location in San Juan between Condado and Ocean Park. We were within walking distance or a quick Uber ride to everything we wanted to do in San Juan. They took great care of us. The breakfast was so good. We liked it so much, we decided to join the end of the month dinner on Friday evening. I have anaphylactic allergies to most nuts, and they kindly accommodated me for the entire stay. It is a boutique hotel, which I prefer, but keep in mind it doesn't come with all the amenities of a chain hotel like parking and cable TV. If you're in San Juan watching TV, you're doing it wrong! We absolutely loved it and will be back.

    I stayed at Casa Botanica in Puerto Rico for 5 days in mid April, and unfortunately, the experience…read morewas extremely disappointing. I was looking forward to this trip as it was a joint sister birthday trip for my sister and I. We booked the Botanica Suite and had a terrible stay. From day one, there was no hot water in my room. While the shower was eventually fixed, I had no hot water in the sink for the entire duration of my five day stay. I reported this issue multiple times both in person and via email, but nothing was resolved. To make matters worse, my emails eventually started bouncing back, leaving me with no way to follow up. Also our bathroom mirror was extremely streaky and I brought this up too in email and when our rooms were cleaned it seemed as if the whole bathroom was skipped and not cleaned. On top of that, I was randomly charged $324.85 during my stay with no explanation. It wasn't until day 4 that I was finally able to speak with a manager and have maintenance come to my room. At that point, I was told the sink would need to be completely replaced to fix the hot water issue, and that the charge was just a "system glitch." The resolution offered was also disappointing. I was initially offered 10% off my stay, which felt inadequate given I went the entire trip without proper hot water. After pushing back, the manager agreed to 15%, but I was only ever given 10%. I've since sent two follow-up emails and have received no response in two weeks. There were a few joys which were mainly the location which was next to the beach and the chef cooked breakfast. We did have yummy vegan breakfast made by the amazing chef and I did enjoy the yoga class. Overall, the lack of basic amenities, poor communication, and unfulfilled promises made this a frustrating experience. I would not stay here again nor recommend to others you will not have warm or hot water. Especially if you are trying to celebrate a joyful occasion.

    Breathe St Thomas - yoga - Updated May 2026

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