1. Roby Funeral Home

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Plattsmouth, NE

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Roby Funeral Home

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

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8 years ago

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Hoy-Kilnoski Funeral Home & Crematory

Hoy-Kilnoski Funeral Home & Crematory

(3 reviews)

Council Bluffs

(Reviewing this as a visitation attendee.) A few days ago, I went to a visitation here and…read moreeverything was really nice. The inside of the building was super clean, smelled nice and the temp felt comfortable (more important than you think!). The room where the visitation was held was nice. The slide show was nicely put together and was running without a hitch. The pictures looked nice. The whole set up was great. I can't speak to the process or the prices, but as an attendee this place was really nice.

We chose Hoy-Kilnoski for their facility, on-site crematorium, and location. Unfortunately, our…read moreoverall experience was disappointing. When exploring options during pre-arrangements, written communication felt awkward. It felt less like guidance and more like telling me whatever was needed to secure our business. While we held the funeral off-site at Prairie Gate Senior Living, we relied on Hoy-Kilnoski to livestream the service for family members who couldn't attend in person. We trusted their professional handling of this service. Instead, it was streamed over a weak cellular signal without checking for Wi-Fi (which was readily available at the facility) and without recording a backup video. The stream was virtually unwatchable, leaving family members unable to participate. I turned down offers from relatives who are video professionals because I trusted the business to handle it. A professional video setup was severely lacking. To make matters worse, I had to bring the issue to their attention myself, which resulted in a disingenuous apology. While their pricing was fair compared to local competitors, the lack of professionalism and poor execution during critical moments were deeply disappointing. I cannot recommend this facility.

Roby Funeral Home - funeralservices - Updated October 2026

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