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    Rob's Auto Care

    2.3 (15 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Rob's Auto Care

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Rob's Auto Care Photos

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    Before Rob's Auto applied silicone to cover leak. I had just wiped the axle seal shown in pic; note the puddle of trans fluid on ground.

    Rob's Auto in Larchmont, NY performed quite shoddy work in replacing my front drive axles which resulted in a lot of personal time expended by me and additional expense I had to pay in order to correct the work. I paid Rob's Auto $665 for two new drive axles (driver side and passenger side) and axle seals, plus installation in November 2020. Shortly after Rob's Auto installed the new drive axles and axle seals, both axles leaked trans fluid from the axle seals. I provided Rob's Auto multiple pics of the leak and brought the car back to the shop several times with the hope and expectation that the shop would correct the issue of the axles leaking transmission fluid. Nothing of the sort happened. After bringing my car back to Rob's Auto three times over three months (Dec 2020, Jan 2021, Feb 2021) and getting told each time that the problem of the leaking axles was either not true (after initial return of car) and then 'fixed' (after subsequent returns of car), both axles in fact continued to leak transmission fluid. On the third and final attempt of bringing my car back to Rob's Auto to fix the leaking axles, Rob's Auto covered the exterior of one of the axles with rtv silicone and informed me that this was correct procedure and that the leak was corrected. Not true. Both axles, including the driver axle which now had silicone applied to the exterior its seal, continued to leak. Again I provided Rob's Auto pics of the leaking axles. After three months (December 2020, January 2021 and February 2021) of attempting to engage Rob's Auto directly in order to obtain a remedy for the service performed and/or parts installed by Rob's Auto, I continued to get thwarted through a combination of dismissal and/or poor mechanical service. I had no choice but to remedy the leaking axles another way because Rob's Auto continued to give me the run-around. I had no other option but to pay for the services of a qualified auto mechanic to diagnose and fix the leaking axles. As confirmed by the auto mechanic whom I hired, the direct cause of the leaking axles was damage sustained to the interior of both seals of the right and left axles which was almost certainly the result of the installation of both replacement axles. Diagnosis of Rob's Auto installation work by the third-party mechanic revealed that Rob's Auto failed to install ('seed') the axles correctly which most likely damaged or compromised the effectiveness of the inner axle seals and contributed to the leaking of transmission fluid through both axle seals. The mechanic whom I paid to diagnose the problem further identified the that right (passenger) side axle seal was original and not a new replacement, which was a further surprise to me because I had paid Rob's Auto for the purchase and installation of new axles and axle seals. Finally, I also learned that the driver side axle installed by Rob's Auto was not functioning as was required, most likely either because the axle was the wrong axle for the vehicle and/or the integrity of the axle was compromised during installation. Consequently, the driver side axle that Rob's Auto installed, and for which I paid Rob's Auto, needed replacing with another new axle. Also, the driver side axle seal, the exterior of which Rob's Auto covered in silicone, as well as the passenger side axle seal, were most definitely leaking transmission fluid. The net of all this hassle is that I am out $1,000 to replace the two drive axles and axle seals of my car: $665 that I paid Rob's Auto to install two new axles and axle seals and an additional $340 which I needed to pay a qualified mechanic to diagnose and fix the installation work by Rob's Auto which involved removing and replacing the driver side axle with a new axle, and replacing both seals with new seals. After the corrective work done by the mechanic whom I had not choice but to hire, neither axle leaks transmission fluid. The mechanic offered for me to observe the mechanical service performed and also talked me through and physically pointed out to me the mechanical corrective work performed. The two pics attached are of one of the leaking axles. One pic is before silicone was applied to cover the leaking seal (I had just wiped the axle seal shown in pic; note the puddle of trans fluid on ground). The other pic is of same axle seal after Rob's Auto applied silicone to cover up the leaking seal.

    Best full service gas station in southern Westchester.

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    5 months ago

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    2 years ago

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    8 years ago

    always willing to help even if they're swamped, accommodating and personal attention. I take all my vehicles to Rob's Auto

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    11 years ago

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    7 years ago

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    Jack's Automotive Larchmont - Better business bureau complaint against this shady shop.

    Jack's Automotive Larchmont

    (26 reviews)

    Great mechanics, fair, trustworthy and all around wonderful people. I have been bringing my cars…read moreto Jack's for years and I wouldn't take them anywhere else.

    I needed to get my car looked at on a Friday morning after a brand new battery died. I suspected a…read moreparasitic draw or some electrical short but needed a professional to confirm. After calling around to various repair shops nearby, Jack's Automotive won my business by assuring me that my vehicle would be received, reviewed, and issues resolved quickly. Nothing about that assertion was true. After the initial phone call, communication from staff and ownership was abysmal. After the third business day of not hearing from anyone at the shop, I called and politely requested a status update. No updates. Nothing. It was as if I had to remind them my car was on their lot. On the fifth day with no report, finally I was begrudgingly assuaged (not very convincingly) that someone would call me by EOD to finally provide a vehicle assessment and potentially review repair cost with me. Unfortunately no one ever did. Needless to say, after waiting six days and finding out my car still had yet to be diagnosed, all confidence in the competency and professionalism of this establishment vanished. It was only after I told them I wanted to take my car elsewhere that "work" was actually completed by their team. Oddly, it took less than two hours after I said I wanted to take my business elsewhere for them to tell me my alternator needed to be replaced. At this point I continued to play along with the charade just to see if I could get an estimate for repair cost. However, it was not a revelation to find out even that was too much to ask. I was repeatedly told that an estimate for cost would be rough at best and in a ballpark and that could be (and would be) more. Honesty, transparency, and being forthcoming with information are clearly not present nor practiced by this business. Yeah, ok... I've digressed. My spidey-senses had been on high alert for several days already and this was the last straw. It took them 6 days (5 business days) and as many phone calls to finally provide the highly dubious diagnosis of an alternator replacement that they couldn't (would not) even price out. I quickly paid the $200 invoice for the non-existent work performed on my vehicle and got out of there as fast as I could. I'm grateful that's all they were able to swindle me for and nothing more. Fortunately, soon after I went with another nearby repair shop who came highly recommended. The experience was night and day. I'm grateful to report my car's electrical issue was finally and rightly fixed. Oh, and wouldn't you know it, surprise, surprise... it was NOT a "bad" alternator! In summary, considering the level of incompetence and rudeness incurred while dealing with Jacks Automotive, I've been compelled to warn anyone considering using this business. AVOID TAKING YOUR CAR HERE AT ALL COST!!! I would highly recommend looking elsewhere for reliable automotive repairs. Negative reviews like this come from real people who've had real world experience. Do yourself a favor and learn from our misfortune.

    Rob's Auto Care - autorepair - Updated May 2026

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