Rob's Auto in Larchmont, NY performed quite shoddy work in replacing my front drive axles which resulted in a lot of personal time expended by me and additional expense I had to pay in order to correct the work. I paid Rob's Auto $665 for two new drive axles (driver side and passenger side) and axle seals, plus installation in November 2020. Shortly after Rob's Auto installed the new drive axles and axle seals, both axles leaked trans fluid from the axle seals. I provided Rob's Auto multiple pics of the leak and brought the car back to the shop several times with the hope and expectation that the shop would correct the issue of the axles leaking transmission fluid. Nothing of the sort happened. After bringing my car back to Rob's Auto three times over three months (Dec 2020, Jan 2021, Feb 2021) and getting told each time that the problem of the leaking axles was either not true (after initial return of car) and then 'fixed' (after subsequent returns of car), both axles in fact continued to leak transmission fluid. On the third and final attempt of bringing my car back to Rob's Auto to fix the leaking axles, Rob's Auto covered the exterior of one of the axles with rtv silicone and informed me that this was correct procedure and that the leak was corrected. Not true. Both axles, including the driver axle which now had silicone applied to the exterior its seal, continued to leak. Again I provided Rob's Auto pics of the leaking axles. After three months (December 2020, January 2021 and February 2021) of attempting to engage Rob's Auto directly in order to obtain a remedy for the service performed and/or parts installed by Rob's Auto, I continued to get thwarted through a combination of dismissal and/or poor mechanical service. I had no choice but to remedy the leaking axles another way because Rob's Auto continued to give me the run-around.
I had no other option but to pay for the services of a qualified auto mechanic to diagnose and fix the leaking axles. As confirmed by the auto mechanic whom I hired, the direct cause of the leaking axles was damage sustained to the interior of both seals of the right and left axles which was almost certainly the result of the installation of both replacement axles. Diagnosis of Rob's Auto installation work by the third-party mechanic revealed that Rob's Auto failed to install ('seed') the axles correctly which most likely damaged or compromised the effectiveness of the inner axle seals and contributed to the leaking of transmission fluid through both axle seals. The mechanic whom I paid to diagnose the problem further identified the that right (passenger) side axle seal was original and not a new replacement, which was a further surprise to me because I had paid Rob's Auto for the purchase and installation of new axles and axle seals. Finally, I also learned that the driver side axle installed by Rob's Auto was not functioning as was required, most likely either because the axle was the wrong axle for the vehicle and/or the integrity of the axle was compromised during installation. Consequently, the driver side axle that Rob's Auto installed, and for which I paid Rob's Auto, needed replacing with another new axle. Also, the driver side axle seal, the exterior of which Rob's Auto covered in silicone, as well as the passenger side axle seal, were most definitely leaking transmission fluid. The net of all this hassle is that I am out $1,000 to replace the two drive axles and axle seals of my car: $665 that I paid Rob's Auto to install two new axles and axle seals and an additional $340 which I needed to pay a qualified mechanic to diagnose and fix the installation work by Rob's Auto which involved removing and replacing the driver side axle with a new axle, and replacing both seals with new seals.
After the corrective work done by the mechanic whom I had not choice but to hire, neither axle leaks transmission fluid. The mechanic offered for me to observe the mechanical service performed and also talked me through and physically pointed out to me the mechanical corrective work performed. The two pics attached are of one of the leaking axles. One pic is before silicone was applied to cover the leaking seal (I had just wiped the axle seal shown in pic; note the puddle of trans fluid on ground). The other pic is of same axle seal after Rob's Auto applied silicone to cover up the leaking seal. read more