Took an old pair but extremely comfortable shoe in to be resoled. Outstanding job! Cleaned up…read moreThe shoes as well. Work shoes that can be worn as casual dress again. My go to daily wear. The Vibram soles look better than the original.I could not be more pleased. Very friendly courteous service. If you need anything fixed on you shoes, this is the place to go!

Suitcase that came partially unstitched between zipper and suitcase (hard case). The zipper was…read morefine. They looked it over and insisted there would be no problem fixing it. I went to pick it up a couple weeks later when it was done and the corner was cracked. Obviously, weight was put on that area to adjust so they could stitch it. I pointed it out to them, and they said it must have been that way when I dropped it off. Why would I have bothered to drive an hour to get to Panama City Beach, (a 2 hour round trip) and pay money to get it fixed, if it was cracked before I dropped it off? They refused to take responsibility. No wonder they demand payment ahead of time. Great customer service from the guy I dropped it off too, but terrible customer service from the guy I picked it up from.

They are fabulous there. So friendly and helpful. They aren't happy unless you are with the work…read morethey've done. They go above and beyond to make sure the work is done right and your shoes fit perfect. Couldn't ask for better customer service. Prices are reasonable too.

I took some shoes to Cobbler Bench October 1 and they requested that I pay for the repair before…read moreservices rendered. I paid for the repair but I am having trouble getting my shoes back. I took 3 pair of shoes to be repaired. I have called multiple times actually spoke to the owner one day and he had car issues and was not there that day. I have constantly been going by and they are closed. I have left multiple messages and no return call. I would not recommend

My daughter's $50 sandals were only a few days old when our puppy chewed through one of the straps…read more They repaired it with very soft kidskin leather from the inside. Barely noticeable. My daughter is pretty sensitive to textures but the leather was so soft she couldn't tell the difference. Good quality job done.

This was a great find!! I am so glad I went to Brooks Shoe Shop!! He repaired my favorite pair of…read moreduck boots! And, in record time!!! He knows what he's doing!! Support your local business.

This is such a precious place with Old School ways of treating people. The owner is not only kind…read moreand genuine, but he is good at his trade. I have used him for 40 years and I have never been unhappy with the results of his hard work. His hours have changed but he is always willing to go the extra mile to help with any of your leather needs. Such a Great Guy. Thank you Sir for your honesty and integrity. Lynn Talbot

100% do not recommend, he lied straight to my face…read more Paid him to replace zippers in English horse riding tall boots due to one being busted because he said that he could. After 5 weeks zippers still not replaced only busted zipper repaired. When questioned, his only excuse is "that is a big job". Bottom line believe the negative reviews, everything said is true. Will not do business with this place again.

Always a good job repairing leather footwear. Replaced cowboy boots heels and fixed the leather…read more Awesome job and a great price. My experience was in 2019. I have since heard they moved and have new owners.

These gentlemen are the real deal. I took 3 pairs of shoes to them because I was headed to a…read morewedding weekend and wanted to look as sharp as possible. One pair definitely needed attention, so it was easy for me to hand those over. But I hesitated a little bit with the other 2 pairs because they weren't really all that badly scuffed. They said they could make them look even better, so I handed them over as well. All three pair came back to me looking like I'd just taken them out of the box! They looked brand new!!! And they did it on a rush because I procrastinated. Rabbitman Footwear saved me!! Thank you very much, gentlemen! I'll be back the next time I am in Albany with shoes/boots that need some love. Oh...and I'm looking forward to your own line of men's luxury shoes that you have in the works. I'm sure they'll be fantastic!!

UNPRECEDENTED!!! I just relocated back to the city a few weeks ago and I remembered this place from…read moremy childhood. I had three pair of shoes that needed to be resurrected... the taps on two of my favorite heels needed to be replaced and the straps on another pair needed to be repaired. Elijah replaces the taps on both pair while I waited (done in twenty minutes or less) and the repair was easy next day. They were all shined too before I walked out! Excellent service and SUPER AFFORDABLE!! I almost threw them away!!

Excellent work on some of significant others favorite cowboy leather boots. He kept the vintage…read moreused look but replace sole. Very reasonably on price.

The work was quality but it took two weeks longer than they said it would be. There is no answering…read moremachine to leave a message and the owner never answers the phone. I tried calling 5 times and was ready to contact the Sheriffs office but he finally answered on my very last attempt. The price was fair but it was stressful not knowing what was going on with my sons $200 cowboy boots.

Shortened my leather belt after I lost some weight. Quick and a great value! I highly recommend…read morethem!

After reading the amazing reviews and story about this gentleman, I felt there was no one else I…read morecould trust with my $600 Dooney and Bourke. The purse was torn down one side and had oil stains on it. The gentleman (Mr. Creamer?) assured me he would do his very best on his free time, pay it extra special attention and did let me know it would not be returned to me perfect, however... but he'd do his very best. After receiving the message 3 weeks later to pick it up, I was a little disappointed that he said he could not repair it, but I was grateful all the same, and as I didn't make a purchase as there was no repair, I bought cologne just as a gesture. Little did I know that there was a reason I wasn't shown my purse and that it was tucked away in a plastic bag for me to take home. I realized my shoulder strap was missing. I called into him and he said he had it. I said I would come and get it. It was about a couple days later that I realized that he actually did try to repair the purse... and absolutely destroyed it beyond repair. It took me a couple days to finally muster up putting my purse away in the closet because I really did want it repaired. I could not wait to FINALLY carry it!! So, I looked up Dooney and Bourke and wanted to see if they could do something with it. When I went to photograph the purse for Dooney and Bourke to request a repair ticket... I can't describe to you. I cannot. There are not words to describe to you what he did to my purse. I cried for 3 days. I am feeling like crying writing this now. I cannot describe to you what I saw. The purse is absolutely ruined beyond repair now... and I am completely devastated. What he did to my bag is butchery. It was pure butchery and he just continued to butcher it. I don't understand. And it saddens me to have to state that. I mean absolute butchery. You cannot repair what he did. He didn't even show me it. If you're reading this, why couldn't you have atleast shown me what you did? Said sorry? Tried to explain? I told you with tears in my eyes how important that bag was to me. You didn't even show me my bag. Instead, you hid it away to not address it in a plastic bag. That was the first designer handbag I ever purchased myself, I told you that. I looked at it online for almost 3 years. I bought it with my best friend Laura, in cash, and cried and it was monumental to me. I did explain how it was damaged 3 days after it's purchase and I almost broke down to you explaining my story and the importance and significance and everything and finally having it repaired. You could have atleast shown me. You could have apologized. Or you could have left it alone if you couldn't do it. I told you I waited 2 years to have it repaired. I was in no rush. A simple I can't would have sufficed. I'm torn apart over this and I don't know how to ever make it right. I guess you can't. Something would have been nice. Something, because all I read... you sounded like such a grand man. You must have been so ashamed and that is why, but you broke a heart that didn't need to be broken and didn't even try to let me down. What an absolute misfortune. A woman came in with a Louis Vuitton after me looking for some repair or cleaning... I don't remember, but I can't not say something to others with precious belongings after this. These are not men's work boots needing repairs and new soles. These are beautiful leather handbags that most of us as girls dream about and are lucky if we ever even get to own one. You took away what I could have fixed of my fairy tale as a girl... a woman. This broke a piece of my heart in more ways words can describe. I can't even face you to get my shoulder strap. I just want to cry. I absolutely just want to cry.