I have purchased seceral shoes from this location over the years. I've never had the need to return…read morea pair, therefore I was not aware of their return policy. Today, I went to return a pair, the very nice young lady called for a manager (store policy, I guess for every return) and then she started to process my return, at that point she realized my return was outside their 60 day return policy. She explained the policy and I was like, oh ok I wasn't aware. We started putting the shoe boxback in a bag and by then the manager showed up, she didn't say a word. The clerk explained about the time frame, the manager shook her head no. She didn't day 1 word to me. I was actually ok with the policy, my fault I wait 2+months before returning, but the way the manager trated me was unacceptable. She then followed me a my husband while we shopped for another pair of shoes, just standing at the end of the aisle for about 5 min and watching is before finally moving on. As someone who does customer service, I find her manager skills lacking. The young lady that originally helped me is the only reason I stayed to shop.

Horrible customer service. Everyone was rude and didn't want to help. The worst !!! If you don't…read morelike what you do, sit at home and collect unemployment like the rest of the lazy, rude people that don't want to work.

Good place for western wear. Their prices are a little on the high side but what they don't…read moreadvertise is they have a huge sale for the month of February normally for most everything in store. We would come through after hunting near Ramer and on the on the way to the the Florida panhandle. Sales people mostly older folks are very helpful. Ive bought large-tall button down shirts that are hard to find and some outer wear coats although selection may be picked over. Footwear which they advertise from the road is decent, definitely wait for the big sale. Just be careful if the return policy.

Great selection. Nice employees. Had Naot!!! Some decent sales on the Birkenstocks.read more

My family and I recently moved from California to Crestview, Florida. We were already avid thrift…read morestore shoppers but we shop at Waterfront on South Ferdon Blvd in Crestview a lot for household goods and furniture. The staff is always very customer service friendly and the store is always clean and professionally staged, and the prices and discounts are AMAZING. There are several Waterfront Thrift Stores in the area, but hands down, this one is the best. So if you are in the area, looking for good deals and a great shopping experience, stop by the Waterfront Thrift store in Crestview. You will not be disappointed.

Sweet and friendly customer service. The day we went was on a Friday and they the blue tags were…read more50% off and also the home goods were 20% off. We got some really good deals that day.

I love Sunset Shoes! They have the prettiest things, friendly staff and great service. Got great…read morevalues in the sale room today as well as some beautiful new fall boots at Destin Commons location (not on sale, but still better prices than many I've seen since tariffs). Love both of these stores.

I visited both the Destin Commons location and the Grand Boulevard location over a weekend looking…read morefor two pairs of shoes. After doing two laps around the stores and repeatedly picking up shoes that I was interested in, looking around for someone to help me, not one employee at either location asked if I needed a size or wanted to see something. As a shoe store that doesn't keep all sizes available, this should be the one thing that their employees are good at, but I guess not. And at the Destin commons location I was the only one in the building while the teenage employees just sat on the couch talking to each other. I will gladly take my money elsewhere

The prices seemed fair for brands I know like Sofft and Born. Lots of pink clearance tickets. This…read morereminded me of a Famous Footwear. I didn't find anything but my boyfriend bought a pair of Nikes for $50.

Very nice and clean shoe store. One of the workers was very nice and helped find my son a pair of…read moreshoes and socks, which is not easy since he is a 14EE and he is a picky 14yr old. We all left happy! Hubby found a nice pair of flip flops and a good beach hat as well. I got a new pair of shoes for my birthday that are super comfortable!!