I love the location of the facility. Great place to rent storage, clean and secured.read more

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

This is a do it yourself storage place with a kiosk for registration. They also have a vending…read moremachine for locks. I bought a lock from the vending machine and put it on the door of my unit. Fast forward a few months (3 to be exact) and the lock won't open. The key goes in but it won't turn. Not even a little. No problem. I will call Red Dot and ask for help since I bought the lock from them. They offered to make an appointment for the manager to meet me out there so I could pay him $25 to cut the lock off. $25. To cut the lock off. The lock I bought from them. That's a pretty good scam. Sell defective locks then charge people $25 to cut them off. Brilliant. Not to mention I don't live in Etown anymore and came to town specifically to get something out of the storage unit. Piss poor service all around if you ask me.