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    Robin Bennett, DO

    4.2 (5 reviews)
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    Sutter Health

    Sutter Health

    (3 reviews)

    Sutter Health Pediatrics Office:…read more Three stars given--Dr. Whitney has been great, but the inconsistency in care with another doctor brought down the overall experience. I had a very disappointing and frustrating experience with Dr. Marisela Madrigal. My baby's appointment was scheduled for 4:45pm, and I arrived at 4:55pm--10 minutes late. While I understand the policy to arrive early, the way she handled the situation was rude, dismissive, and lacked empathy. Instead of approaching it with understanding, she spoke in a condescending tone about how I should have been there at 4:30pm. She then asked if I "just needed a refill" and implied that was all she would do, rather than actually seeing my baby. This was especially frustrating because I had already tried to request the refill through CVS, and Sutter required my baby to be seen. My baby has an ongoing diaper rash, and the prescribed cream is the only thing that works. As a parent, managing timing with a baby isn't always perfect--but being 10 minutes late does not justify being treated poorly or having your concerns dismissed. I wasn't significantly late, yet she repeatedly emphasized that the appointment was only 15 minutes, as if that was all she was willing to offer. What stood out most was the lack of compassion. It felt like because I was late, my baby's care was no longer a priority--which is concerning in a medical setting. Also, the way she spoke to me was not okay. She talked to me as if I were a child, which was extremely disrespectful and unprofessional--especially in front of my baby. The way she acted in front of her was completely inappropriate and honestly not the kind of behavior any parent would want their child exposed to. Is this really how patients are treated? Her facial expressions matched her tone--cold and dismissive--which made the interaction even more uncomfortable. I remained calm and respectful, but the experience was upsetting. I would not feel comfortable seeing her again and would not recommend Dr. Madrigal based on this experience. Dr. Whitney has been absolutely wonderful for my baby. He is always kind, patient, and genuinely attentive during every visit. You can tell he truly cares--not just about treating symptoms, but about making sure both baby and parent feel heard and comfortable. He takes the time to listen to concerns, answer questions thoroughly, and never makes you feel rushed. As a parent, that level of attentiveness and reassurance means everything. It's not always easy finding a doctor you fully trust with your child, but Dr. Whitney has consistently been reliable, compassionate, and professional. I'm very grateful to have him as my baby's doctor and would highly recommend him to any parent looking for someone who truly cares.

    So happy to have this so close to home!! I saw Dr. Kiran Mathew yesterday and am very excited to…read morehave her care for my health!! The facility is new, beautiful, appears to have state of the art technology and will be adding more and more services the more the patient base use increases. Happy to have you here in Morgan hill sutter health!!

    Robin Bennett, DO - familydr - Updated May 2026

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