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    Mathilde Moazazi, MD

    4.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    1 year ago

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    So happy to have this so close to home!! I saw Dr. Kiran Mathew yesterday and am very excited to…read morehave her care for my health!! The facility is new, beautiful, appears to have state of the art technology and will be adding more and more services the more the patient base use increases. Happy to have you here in Morgan hill sutter health!!

    I went to this lab to have my glucose tolerance test done. I checked in at 11:00 AM, drank the…read moreglucose solution, and had my first blood draw. I then asked the staff member what time I needed to return for my next blood draw. I was told to check back in at 1:00 PM at the front desk. I waited for two hours and returned to the front desk at 1:00 PM as instructed. However, the front desk receptionist, who was different from the person who initially performed my blood draw, told me that I was supposed to have a blood draw every hour and that I had therefore missed my 12:00 PM draw. I explained that this was not what I had been told when I initially checked in. She apologized, and I asked to speak with a manager. I was told that the manager was not in today. I am extremely frustrated by this situation. I fasted for over 12 hours, rearranged my work schedule, and spent hours at the lab, only for the test to be invalid because of incorrect instructions from the staff. It is incredibly frustrating that the staff member who initiated my test provided incorrect information, and there was no manager/supervisor available to address the issue or ensure that person who messed up take accountability for what happened. This is especially upsetting because I am on a time crunch and will be leaving for vacation soon. Now I have to contact my OB/GYN to request a new order and figure out when I can repeat the test, all because of an error that was completely outside of my control. This entire experience was extremely frustrating and absolutely unacceptable. I hope the lab reviews what happened and addresses this issue with its staff.

    Mathilde Moazazi, MD - familydr - Updated September 2026

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