Came to pick up my confirmed car on a Sunday and only 1 young lady was working the entire place…read more Vee had amazing costumer service with a packed waiting room while having to check everyone in AND clean the cars all by herself and with a smile. She represented Enterprise when Enterprise sure did not have her back. The wait was at least an hour but you couldn't even be upset. Only gave this 4 stars due to the company and not Vee.

Dillion, Andrew and Johnny are legit! These guys are great. Organized, clear communicators and nice…read moreguys! Will rent from them at this location over and over again! Friendly and respectful gentlemen that made this experience great!

I had great customer service at 9218 South Blvd Charlotte,…read moreNC 28273. Thank you for make it so easy to rent a car while my car was being repaid.

PLEASE LOOK ELSEWHERE IF YOU REALLY NEED A CAR!!!! If zero stars were possible, I would give it…read morethat. To start off, the location of this place is TERRIBLE. You have to make sure that you're paying attention so you don't miss the turn. Additionally, the turn in is so steep. It's awful! It's very obvious that everyone in there hates their job and get easily overwhelmed or annoyed when there may be a rush. Additionally, if coworkers are audacious enough to be rude and unhelpful toward other coworkers in front of guests, then I would hate to see the conversation that is had when customers are gone. I'm just glad they had a car when I needed it because it was arranged through the Insurance. If you're looking for a car, I would call them to check availability because they may not have it. I called in the past to inquire about charges and the wait time is usually very long or your place on hold for several minutes. These ppl early lack customer service and it shows. DON'T WASTE YOUR TIME WITH THIS LOCATION

Avis in Chattanooga, Tennessee at the airport, clearly doesn't understand the basics of renting an…read moreelectric vehicle. I was given an EV that was not fully charged, which completely defeats the purpose of renting a car that's supposed to be ready to drive. No warning, no explanation, no sense of urgency to fix the problem when told several times that it would make it to Charlotte, NC with no problem. Starting a rental already stressed about where and when to charge is unacceptable. This location wastes customers' time and shows a lack of professionalism and preparation. I won't be renting from Avis Chattanooga again.

I wish I could give this place negative stars. I made a reservation online and when I arrived they…read morewere sold out. My options were to go to the airport and pay more or upgrade to a larger vehicle and pay more. It should not be on the customer to pay more when the company is poorly managed. Furthermore, the woman helping me with red hair (I didn't catch her name) was also unnecessarily rude. I'm here without options for a car and she's giving me attitude about how if I don't decide to pay more now she's going to give my car to the next in line. There wasn't even anyone else in the office. She should be the last person working in a customer facing job position.

Zero customer service, I choose here only and only because it's convenient. Understaff,…read moreunprofessional and no respect for customer

Picked up our car at Hertz in the Westin Hotel. My husband had loaded the care before I got there…read more Believe me we would never have taken this car had I had a chance to see the interior. Everything was dirty. The console looked as if it had wiped down with a dirty rag! The rear view windows were so dirty u could not see out of them. The car smelled of cigarette smoke that they tried to cover up with a ghastly car spray!! We were on a tight schedule so we were unable to go back to complain!! I have tried to reach Hertz to let them know but all I can get are recordings!! This is not what I would expect from Hertz! Very disappointed Ann Pettijohn

I reseverved a car online at for this location . I got a confirmation moments later. I put it all…read moreof my license and credit card info when booking . I got to the mall at 540pm and they told me there were no cars there . They told me that I would have to deal with corporate and informed me to go to the airport . It wouldnt have been a huge issue if i hadnt noticed that there seem to be rental cars/trucks in the parking lot . Customer service sucks nowadays !

Great service from the moment walked in greeted with warm smiles. The staff was excellent and the…read morerental process was both seamless and efficient. Great Experience!

I love Enterprise - I feel like they have the best prices and I like that they come pick you up…read more We travel in an RV and do not have a tow car, so we rent through Enterprise often and need them to come pick us up at the campgrounds where we stay. This particular location was great. They were super friendly, accommodated our needs and were lightning quick to pick us up. My only concern (and the only reason I didn't give a 5 star rating) was that we reserved a full size car but when we arrived, they gave us a standard size car. The standard size was a little too cramped for my husband, so we went back the next day and told them we needed a full size but they didn't have one to offer. I made the reservation more than 2 weeks in advance, so I feel like they should have had a full size car.

I wish I can leave no stars, the customer support is absolutely terrible. I was promised to get…read morepicked up at a certain time and didn't receive a call so now I'm stranded with no vehicle. This is absolutely terrible please do not use this company. I wich my insurance wasn't partnered with this company I can't express how bad this is.