Avis in Chattanooga, Tennessee at the airport, clearly doesn't understand the basics of renting an electric vehicle. I was given an EV that was not fully charged, which completely defeats the purpose of renting a car that's supposed to be ready to drive. No warning, no explanation, no sense of urgency to fix the problem when told several times that it would make it to Charlotte, NC with no problem. Starting a rental already stressed about where and when to charge is unacceptable. This location wastes customers' time and shows a lack of professionalism and preparation. I won't be renting from Avis Chattanooga again. read more

I wish I could give this place negative stars. I made a reservation online and when I arrived they were sold out. My options were to go to the airport and pay more or upgrade to a larger vehicle and pay more. It should not be on the customer to pay more when the company is poorly managed. Furthermore, the woman helping me with red hair (I didn't catch her name) was also unnecessarily rude. I'm here without options for a car and she's giving me attitude about how if I don't decide to pay more now she's going to give my car to the next in line. There wasn't even anyone else in the office. She should be the last person working in a customer facing job position. read more

Patrick and the team were amazing. Super helpful. Ubers a grind and these guys are doing a great job helping out drivers with what they can. Much love and appreciation! read more

Avis is a horrible company!!! Customer service is the worst!! They charge you for random things after you drop off the car. Try to call their customer service number? You will be on hold for hours and no one ever picks up read more

I wish I would have read these reviews. Car was not cleaned before we received it. I contacted the manager and was told that they were disappointed that it happened. My husband spent 45 minutes cleaning it which delayed our trip. I will not rent from them again nor Budget since they are connected. read more

See all

Just returned a car there and literally got screamed and accused of being drunk because by one or the associates that work there. I called to ask where I should park and got a very angry worker. Zero stars! Hire better people who won't ruin your name! read more

I guess it no wonder this location and others in the Charlotte area have such low stars. This company lacks in Customer service and concern. Started with going to pick up my budget car at the mall location, only to be told they don't have a car for me in their fleet. SERIOUSLY Budget, why are you allowing reservations if you are not able to maintain your supply??!! Oh, but I was told that I could pay more for a upgrade...WTH??!! The gal at the desk was less then thrilled to help....and the manager told me "unless a car appears miraculously, there isn't anything he can do". Grrrrrrr.... Upon return to the Charlotte airport, I was told they could not check the car in, and that I need to wait in the 30 people deep line to have them process the return. REALLY? Then upon getting to the counter, I asked what happened that they couldn't check it in normally, the very snippy gal replies, "I don't even know what you're talking about". OMG...stay classy Charlotte Customer Service Reps...SMH. read more

Reserved a car through the phone which was supposed to be for an Uber car. First things first woman said that they didn't rent Uber cars on the weekend but took my reservation, after we went through all that she said that they didn't have any cars to rent and I'd be on a waiting list for them to call (it's been weeks and no call). Worst part of this scam was she stated "that's not our price that's the Avis online price so we'll have to charge you more for your deposit and for the car a week and you have to take the insurance." "If not you may have to pay like $2000 because someone retired a car and they said they didn't damage it but they still got charged". I'm guessing I dodged a bullet but this place is ridiculous and definitely needs a MAJOR overhaul. read more

This is so poorly run! They REFUSE to pick up the phone and speak to the customers. I am renting an Uber car through them and the main company says the contract is up and I needed to bring it in and get a new contact over a week ago. When I finally get through to the Pineville office, they said they had problems with the Uber acct working to update the contract and it should work. The next day I get threatening robo calls that the car will be repossessed. Again I finally got through and they said oh you owe is $200 deposit and then the rental amount. If you ALREADY have the hold $$ WHY would you need a 2nd hold money??? Just run the rental price through! If you don't know how to do it call corporate and have someone walk you Through it! I NEVER HAD THIS PROBLEM IN NY! read more

Worst location to rent a vehicle from coming from a Avis 1st (Avis Preferred) member for several years. In the past a guy name Carter owned (or managed I don't know) this location and his customer service was really great. He was very people oriented and helpful when it came to renting cars and accommodating in terms of the car type preferred. HOWEVER NOW this place SUCKS. I rented a car (small SUV) this weekend and upon entering this place which is located through the Sears auto center I was immediately annoyed because there was no one at the counter but I took a deep breathe and thought that maybe the person could be in that restroom (always give hr benefit of a doubt). I waited along with my children for about 5 minutes and the young lady walked in with a guy and just looked me up and down and went behind the counter to finish up with the guy which is okay with me he was there with her before I came. I stood behind him to wait in line and once she finished up with him I stepped up only to be presented with a blank stare as I smiled. I mentioned I was here to pick up my reserve vehicle and per protocol and asked for my DL. She gave me a contract and ask me to sign on all the lines I read and said how am I sign I g something to agree to pay for cleaning of stains in a vehicle I haven't seen or inspected. She said Ok I'll show you in a minute can you have a seat. HuH I was here first why am I taking a seat for her to take care of the people who came after me? Needless to say I step to the waiting area in view and listening distance from the counter and stood. She checked back in the cars for the two people who were behind me before heading outside and coming back in telling me she checked the vehicle and it's good. I replied okay so I'll take the keys to inspect before signing as I stated. She gave me the keys and immediately as I approached I noticed a dent in the car with paint chipped and upon opening the door I saw stains in that seats so I kindly went back in to inform her and she came out and wrote it up. MY QUESTION: Why did you go out to check the car and come back to say it's perfectly fine when it wasn't? Hmmm Makes me feel that they are trying to get someone to be held responsible for the crappy cars they have and I'm honestly NOT THE ONE. I'm sure they try often and may succeed but not this here woman you can not fool. read more

See all

What a complete joke make a reservation show up they don't have any clean cars don't have the class vehicle that I made the reservation for and then charge you to get a vehicle because that's all they have and can't tell you how long it's gonna take them to clean it. read more

Rip off artists. They allow me to book a pick up at 2pm on a Saturday afternoon. We arrive. No one is there. Still charged me and of course the run around begins. The employee answering the phone says I need to call the 800 # and they have a wait time for over 30 mins. Never ever will I consider renting from them again. read more

Good Day, I had a reservation for a vehicle pick up today at 1:00pm (the same time the facility closed). I arrived at 12:55 and was helped by Pat, per the rental agreement. Pat told me that he did not have any full size vehicles and that he would have to charge me "a little bit more" and said "let me see your corporate rate". He went on to say that "normally the upgrade would be $22.00 per day but I will give to you for $6.75 a day." I told him that I didn't want to pay this and that I had a confirmation for a full size vehicle. He then explained that because my reservation was made within 24 hours, and there was not enough time to get the vehicle from the airport, that I would have to pay for the upgrade. I then asked if " he could put me in a smaller car because my company only allows me a set per diem that I cannot go over?" According to him, he did not have any smaller vehicles. I asked him pointedly, "why did your website allow me to book a vehicle if the vehicle was not available?" His response, "that is a good question." I then said I would need to call customer service because of my company policy and he said "you need to make a decision quickly because I am closing in two minutes." He stepped away and I asked an employee for the name of the Area Manager and he said, he didn't know it and that each location is a franchise, but he was brand new and couldn't tell me." I signed the agreement and you can see the note I wrote on the original rental agreement which reads, " Agreed to pay because I was offered no choice. My car wasn't available even though I have a confirmation. And, ask even to get a smaller car but there was none available." I had no way home as my son dropped my husband and I off because we were planning to leave immediately after picking up the rental. I would never arrive to a location after agreeing to pay for a vehicle and then tell an agent or owner that I wasn't going to pay the amount that I was quoted, just as I would never expect to arrive at a location and be told I had to pay more because the company didn't have the car that was quoted. read more

I tried renting a car from this place, took care of the payment online then was told when I arrived that they didn't have any cars left! Worst customer service ever. I will never use this company. read more

I do not recommend this place, Be careful if they give you a car all wet, this is the way they can hide the dents or damages in the cars and when you return it, they will make you pay for it. Check the car and noted any damage you might find, even if its small and report it before you accept the car. Patrick (The Owner) has a cretin way of treating the client. Go somewhere else! read more

I am FURIOUS! These people are incompetent...their business always chaotic...and they are thieves. Yes. I checked in my rented car from this Avis at Carolina Place in July 2020. We were settled. The clerk said I was paid up. I returned their vehicle filled with gas..clean..etc. I gave the keys. Done? Obviously. Shortly after I received a 200 or so dollar charge on my credit card which I entrusted to Avis as collateral in good faith...I was mad but very busy at work and thought well maybe clerk made an error. Now..in January of 2021 I recieve a charge on my card of 296.00...that is THEFT. I did notice. I did contact my credit card company. I did get a credit. The credit card company is reporting them to the correct agencies..authorities. NEVER trust this "business." read more

I WILL NEVER AGAIN RENT FROM THIS PLACE!!!! I don't even know where to start!! I called customer service to see if i could book with them and they gave me a price off about 100 daily, i was ok with that... i signed a paper saying if i didn't bring the car back on that expected day i would have to pay EXACTLY 119 daily, i signed off on it. I kept the car for an extra day THEY CHARGED ME ALMOST $200 dollars for one day!! What happened to the 119?!! Ok so let's rewind a little! I call the store in pineville Nc and spoke to a man there who was BEYOND RUDE!! Mind u, i have customer service on ONE phone and the store in pineville on another phone BUT AT THE SAME TIME! While the rep from customer service was telling me i could get the car for about 100 DAILY, the rep from pineville told me i had to pay 800 DAILY!!!!! I advised him i was confused bc i had customer service on the other phone and told him the price they quoted... his response was " Well IF u can show me that the reservation is valid then i COULD give it to you for that price!" As if when i got there he had the right to change his mind OR like i would take the time out to print off a FAKE RESERVATION!! So i go there with my email confirmation, he still acted like he wasn't going to give me the car! Saying trans union wasn't approving something which i was also confused about! Well he took me to the car i was getting that day only to tell me bc of Covid they DONT CLEAN THE INSIDE OF THE CARS!!! I GOT IN THE CAR, WEED STEMS EVERYWHERE!! MIND YOU HE TOLD ME IF I SMOKED IN THE CAR IT WOULD BE A $450 charge FOR SMOKING!! BUUUUT PUT ME IN A CAR WITH WEED STEMS EVERYWHERE, TRASH UNDER THE SEAT I MEAN JUST NASTY!! BUT BC IT WAS MEMORIAL DAY WEEKEND EVERYBODY ELSE WAS BOOKED UP WE HAD NO CHOICE! I HAD TO PUT MY KIDS IN THAT CAR!! I HATE I EVER WENT THERE!! THEN ON TOP OF THAT! I WAS STANDING IN AVIS AND THE MAN ON THE PHONE WAS TELLING EVERYBODY THEY HAD TO PAY BETWEEN 7-800 dollars DAILY BC ITS A HOLIDAY!!! DO NOT GO TO THIS COMPANY!!!!!!!!!! THE WORST I HAVE EVER EXPERIENCED IN MY WHOLE 32 YEARS OF LIVING I HAVE NEVER BEEN TREATED SO RUDLY!!! And This was only the JUST of it!!! read more

If I could only give this scummy place a ZERO I would. I rented a car for only two days for $125. This was all that I should have been charged and all that was on my receipt and all that was showing in Avis' national billing dept. Nonetheless, my charge card was debited $260 once I returned the car in perfect condition and with a full tank. I called the location and spoke to Patrick who said he had no idea why he charged me $260 and could not care less. I asked for his supervisor's phone number. He gave me a fake number. After I realized he had given me a fake phone number I called back. At that point Patrick YELLED AT ME and told me never to call back. I still haven't resolved this issue because no one cares in their national billing department either. Will I have to sue now?? THESE PEOPLE SHOULD NOT BE IN BUSINESS! read more

The customer service was the worst that I have ever received from any business. To get the Siriusxm radio working, I had to call customer service. The car was dirty on the inside and out. The low windshield fluid alarm was going off. The response from customer service was that sometimes they aren't staffed accordingly. When there are two people behind the counter, I am the only customer in their business, and I'm tossed a key and told to find my the red Ford in the parking lot. (This is a mall parking lot) I can't believe they were busy. I believe they have an issue with poor standards and the corporate office condoned the behavior by blowing me off. I recommend not using Avis or Budget. Since this experience I have utilized Enterprise and have not had any issues. Enterprise had comparable prices and they care about those paying their bills. Avis/Budget must have enough money that they don't need customers. This would be no stars, but it made me choose one. read more

See all

Terrible service. They don't care about customers. Renting here feels like you are disturbing them from whatever they want to do. I had several problems with rental. We waited 2 hours for the reserved car to arrive! They kept saying it will be here in 15mins. Manager did not know how to use Avis certificate. Every and answer was to call customer service. I will never rent from this location. read more

I will say I agree with the other review when Carter ran this Avis it was better customer service. I would say top notch, not so now. This guy that runs it now will try to get over on you. Check your bill before you sign it. I had rented a van for three days and at the time I was picking it up he told me insurance would be just 13 dollars. So I said for the whole rental and he replied yes. I then looked at the bill and saw that it was 13.99 a day. Since when is 13.99 considered 13 dollars. That's definitely 14 dollars or 1 cent from it anyway. And if that wasn't enough it was 13.99 for each day. So he was just being totally dishonest. Horrible customer service. read more

If I could give zero stars I would. First their open and close times on the website are wrong both picking up and dropping off the manager was 15 minutes late with multiple people waiting to be done. Our car wasn't ready even though we'd booked on line. Fast forward to coming back and we were charged AGAIN for the rental and charged gas even though it was full. I've now spent 2 weeks on the phone with customer service trying to get my money back. PAY MORE GO SOMEWHERE ELSE!! read more