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    Roberts Oxygen

    4.3 (3 reviews)
    Open • 7:30 am - 5:00 pm

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    Ask the Community - Roberts Oxygen

    BGE - A toilet for bad service

    BGE

    (113 reviews)

    Downtown

    Subject: Commendation for Excellent Customer Service - Ms. Hollis…read more Dear Management, I would like to take this opportunity to formally commend your agent, Ms. Hollis, for the exceptional service she provided while assisting me with my concerns. Ms. Hollis went above and beyond to ensure that each of my concerns was properly addressed. She took the time to listen, provided clear assistance, and, most importantly, ensured that the necessary follow-ups were put in place regarding my requests. I have contacted your office on several occasions in the past, and I must say that this is the first time I have received this level of attentive, thorough, and professional service from an agent. The difference in the quality of service was noticeable and greatly appreciated. Ms. Hollis demonstrated patience, professionalism, genuine concern, and a strong commitment to customer service. Rather than simply addressing the immediate issue, she made an effort to ensure that my concerns were handled completely and that appropriate follow-up action would be taken. Employees who demonstrate this level of dedication deserve to be recognized. I therefore wanted to ensure that management is made aware of the excellent service Ms. Hollis provided and the positive impression she has made on me as a customer. Please extend my sincere appreciation to Ms. Hollis for a job exceptionally well done. Kind regards, Nathoyer

    If I could give zero stars, I would. I called about a billing issue and, as usual, no one…read moreanswered--so I had to join the call-back list. After waiting three hours, they finally returned my call. I then spent an hour and a half on the phone (see photo) trying to resolve the issue, only to be disconnected before anything was fixed. When I called back, I was told they were "at capacity" for the day and I'd need to try again tomorrow. So now I have to repeat this entire process. This is completely unacceptable. They have zero regard for people's time. HORRIBLE customer service.

    Roberts Oxygen - naturalgassuppliers - Updated October 2026

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