Ashley and the team have been extremely helpful to me every time I have visited her office. I have…read morehad two new sets of hearing aids through the VA, and both times, the team delivered those with first-class service. I prefer this office over anywhere else I have ever been.

years ago I was seen here and ended up buying hearing aids (oticon) that cost 5000 out of pocket…read more I have since been on Medicare/humana which they do not take. my hearing aids need an update so the software will work but they said I would have to pay out of pocket for another exam that I cannot afford. expensive hearings I cannot use now so don't buy the hearing aids they are selling if there is a chance your insurance will ever change or you will be put on Medicare. James Hembree. (318)581-3848

Had cancer removed from inside my ear. Dr. Noel was recommend by my dermatologist. Surgery went…read morewell. The follow-up appointment was scheduled for 2 weeks after surgery. I waited 2-1/2 hours. NEVER SAW THE DOCTOR! The receptionist kept telling me that I was next. After being told this 3 times during the 2-1/2 hour wait, I left. Called to get results of the specimens they sent off because my ear felt ok. They would not tell me over phone! Said I would have to come in for another appointment to get the results. I refused. The waiting room the day I went was filled with no chairs available. They are disrespectful of patients' time and comfort! I'm finding a new surgeon and dermatologist!

I tried to give this place another chance but the employees that work there are horrible...customer…read moreservice is horrible. I remember calling there a few years back to make an appointment and was telling the girl my symptoms and she thought her phone was on mute and I could hear her saying "I don't care, I don't care" I told her to put the office manager on the phone or I would drive over to the location.. all the manager did was make excuse for her saying she was having a rough day, I guess her tears got her out of it. Be careful and understand your insurance because they will over charge you and when you have questions about you refund they owe you, you never get an answer even if you leave numerous messages. When you call to speak with a manager, then they try to go above and beyond but the manager isn't much help either. I like Dr. Webb but after this last problem I WILL NEVER GO BACK TO THIS PLACE AGAIN! When you walk in this place you can feel the nastiness from the staff!

I am sure this is a establishment, however, I was given a referral to see Dr. Wold. After three…read more(3!) appointments with him I have yet to see him. I get his nurse. She is pleasant, but again, I was referred to Dr. Wold and I am sure my insurance is paying for me to see Dr. Wold.

This was my first experience with a ENT Doctors and staff. Melissa called us to the back and she…read morewas very friendly, knowledgeable, and answered all my questions. I have a follow up visit with the Doctor this week, I have to say I love the staff at this office. Thank you for all your help Melissa. Manuel C Boyce, LA

Highly recommend Dr. Ponthier! Went in for hearing test & she was able to tell me that I had a…read moresinus infection interfering with my hearing which was exactly right. Her equipment is state of the art and she is so knowledgeable, professional and kind.

Dr. Ponthier is incredible! I've witnessed her kindness and her care for patients in and out of her…read moreoffice. Highly recommend her and her services to anyone in our area.