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    Robert W Rees Jones, MD

    1.6 (8 reviews)
    Open • 8:00 am - 4:00 pm

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    Destiny Internal Medicine

    Destiny Internal Medicine

    1.8(5 reviews)
    0.5 mi

    I brought my mom in today due to cognitive decline over the past week. She normally sees Dr…read more Peacock, who we love. I called yesterday for an appointment and was told none were available, but that we could walk in and be seen without an issue. We arrived at 11:15 and weren't seen by Joseph Silver, the PA, until 12:15. From the start, the appointment felt rushed. He repeatedly interrupted both me and my mom, was dismissive, and showed very little patience while she struggled to answer questions due to her cognitive issues. At 12:40, he told us we would have to wait until 1:00 for blood work because the phlebotomist was on lunch. When I asked if anyone else could draw the blood, he became defensive and repeatedly told me he was missing his lunch to see us. He stated he "didn't have to see us" and could have made us wait until 1:00 before being seen at all. This was especially frustrating because we only came in after being told by the front desk that a walk-in would be fine. Instead of feeling cared for during a stressful situation, I was made to feel guilty for being there. If the practice does not want patients seen during lunch hours, walk-ins should not be encouraged. The lack of patience, compassion, and professionalism during a visit involving a patient with cognitive decline was very disappointing.

    Make sure to check and see if you are in network with this office because they will not tell you. I…read morecalled and made and appointment. I was told they accept my insurance. At no time was I told that that my plan was out of network. I didn't find out until I received a bill for $340. In the past, any MD office that I would call to make an appointment would let me know if I was in or out of network. If out of network, I obviously find another MD. Dr. A is great! It's the people at the front desk who are obviously totally incompetent.

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    Primary Care Internal Medicine

    Robert W Rees Jones, MD - internalmed - Updated September 2026

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