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    Advanced Internal Medicine

    3.9 (11 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

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    Aspen Medical Group

    Aspen Medical Group

    2.5(56 reviews)
    0.0 miSoutheast

    A 2 star rating is generous. A1c was mildly high 5.8. I…read morechanged my diet, lost 21 lbs and requested more blood tests to see if my numbers had improved. The practice didn't even call in an A1c test the 2nd time- just lipids. Also the PA recommended a booster for MMR and did not enter the correct code for my tests resulting in a $395 bill which insurance did not cover and the practice did not respond to my call as to why the wrote the incorrect code for the insurance. This practice has no interest in its patients. It is sloppy and no one I have ever spoken to has even modest active listening skills. The front desk is unfriendly. I cannot recommend it for any reason.

    I've had the unfortunate experience of trying to use Aspen as a PCP for a few years now. I'd give…read moremy Dr. Vrabec a C- and the practice an F. These people are ZERO VALUE ADDED - unless you count aggravation as a plus. The top priority of this practice is covering their ass -- all at the expense of patient well-being. There is no excuse for them. Here are just a few examples: 1. When I phoned in from out of town with a tick bite (and photos to prove the bulls-eye pattern), an MA said they'd never provide a prescription for the standard 1-day doxycycline protocol without seeing me personally. My Denver dermatologist helped me out - but the delay caused me to have to be on antibiotics for a month, which made a huge mess for me to clean up. 2. The practice can't competently return phone calls: No matter what number I supply for a call-back, the MAs insist on returning a call to an unmanned land-line answering machine. 3. They can't even manage to issue correct prescriptions for maintenance medications. I have been taking thyroid supplements for over 30 years. The drill is: we do blood tests, which show a steady situation - after which the provider is supposed to issue a year-long prescription for the meds. This year, my labs were completed September 19. By mid-October, Aspen hadn't bothered to issue a new prescription. I had to call them to make that happen - but when I checked with my pharmacy, I discovered that Aspen got it wrong: whoever phonedx the script in didn't even get it that I took 2 daily doses and not one. When I called to complain and ask for a correct prescription, the MA claimed that "We already called in the prescription". When I observed that what the pharmacy had was for only 6 months, the MA made the entirely false statement that "this office never gives prescriptions for a whole year." Of course, Dr. Vrabec has been issuing year-long prescriptions for my maintenance medication. But the MAs don't know this. They are useless. I'd get better help from ChatGPT - not even from the current version, mind you -- but from the Beta from a few years ago.... 4. The last straw with these negligent morons was their response to a bone density test. I am 68 years old. A bone density test showed substantial bone loss in 4 areas over a 3-year period. It also showed a 33% (from baseline) reduction in bone mass in one area - to a point that the result was "abnormal". To any rational person, this would indicate an evaluation of lifestyle factors to reverse course. But Aspen is not rational. To the contrary, they are lazy, incompetent and irresponsible. In fact, Aspen never provided me with the test results. I got them

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    Colorado Internal Medicine Center

    Colorado Internal Medicine Center

    2.1(7 reviews)
    0.0 miSoutheast

    Dr. Citron may be the finest Dr. I have ever seen. However I have noticed a disturbing change since…read morehe moved to this practice. I was horrified by my recent experiences with his assistant, she was dishonest and unable to handle basic tasks; this had a negative effect on my health. Take a look at the reviews on Healthgrades going back 10 years. I found that all of the same behaviors are described. Particularly enlightening was the repeated mention that their telephone system is broken. I was also told that multiples messages were not received as the telephone system might be broken- for 10 years? I am researching all options; I will never understand how such a fine Dr. could allow his patients to be treated this way.

    I tried to make an appointment for my husband as a new patient and the front office person was so…read morerude. My husband was sick at the time and throwing up, but the only appointment they had was for the next week (not their fault). I then asked if a nurse could give me some advice and the front desk woman cut me off to say "no one here can help you with that!" ..... What?! You're a doctors office, your ENTIRE job is to help with medical concerns! I asked if he could be given a physical at his appointment and she said no. When I asked why, I got the illuminating explanation of "that's not how we do things." She tried to tell me they needed one appointment just to meet him and take his medical history and an entirely separate appointment to do a physical. I'm not a doctor, but I've never heard of that before. The front office person's whole demeanor was curt and dismissive. That may not be reflective of the doctors there, but don't put someone on the phones that can't talk to people nicely if you want to grow your practice. I'm going somewhere where they actually take patients seriously and treat them with some level of decency.

    Advanced Internal Medicine - internalmed - Updated May 2026

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